Skip navigation

HT1509: Using Apple Hardware Test

Learn about Using Apple Hardware Test

HT1509 Isight camera suddenly not detected anymore on MBA Mountain Lion. How to fix?

4389 Views 27 Replies Latest reply: Dec 24, 2012 9:10 AM by geckus RSS
1 2 Previous Next
Ivomh99 Level 1 Level 1 (10 points)
Currently Being Moderated
Aug 31, 2012 6:42 AM

Isight camera is suddenly not detected anymore on my macbook air with Mountain Lion.

I have reset PRAM, restarted 10times, removed Skype.

 

It is still not working. The green light is never coming on at starting up the MBA, it is not detected by FaceTime, Photobooth or Messages.

MacBook Air, OS X Mountain Lion (10.8.1)
  • Linc Davis Level 10 Level 10 (107,760 points)

    Select Apple menu > About This Mac > More Info... > System Report... > Hardware > USB. A "Built-in iSight" should be listed.

  • Linc Davis Level 10 Level 10 (107,760 points)

    Reinstalling the OS won't help. There's a slight chance this will:

     

    Intel-based Macs: Resetting the System Management Controller (SMC)

  • Linc Davis Level 10 Level 10 (107,760 points)

    If your warranty is about to expire, take the machine to an Apple Store for testing.

  • deardre Calculating status...

    I'm having the same problem all of a sudden with my latest-model 11-inch MBA (128 GB SSD / 4 GB ram). Camera is listed in System Report, but already did the SMC reboot and still nothing.

  • Jocke101 Calculating status...

    I have the exact same problem, have tried all the same methods. Nothing helps. Sure would like a input from a genius right about now!

  • Obols Calculating status...

    I thought I was crazy when I realised no camera was detected by the laptop . The same with my MBA (2011-128GB) and Mountain Lion...

  • sajat Level 1 Level 1 (0 points)

    Same thing is happening to me as well. I have a Macbook Pro Retina and ever since Mountain Lion I have been facing this issue (I think this is cos of some bug in Mountain Lion). Normally a restart helps but this is just plain stupid of Apple to not care.

     

    Edit: Also I have my Macbook connected to thunderbolt display and it doesn't detect either of the two cameras.

  • masa061902 Calculating status...

    Hey guys. I've had the same problem you've all been experiencing and I'd like to share my experience on how I eventually got the issue fixed. My computer is a MacBook Air 11' mid-2011 that I bought immediatly after its release. Like many of you, my Facetime camera suddenly started not to detect after upgrading to Mountain Lion. Since I had a video chat on Skype just fine a day before I upgraded, I thought it was a software issue that would be resolved in subsequent updates. I did try SMC+PRAM resets and a clean install but with no results. With 10.8.1 & 2 not resolving the issue, I took my MBA to the Apple Store in IFC Mall, Hong Kong. The Geniuses tried booting up from both ML and Lion with no luck. They did a hardware diagnoses and concluded that the Facetime camera had a hardware issue. Since I told them the FT camera worked fine under Lion, they claimed that it couldn't be a software issue and that I'd have to get the entire screen unit (display+camera+lid) replaced for around HKD $3,300 (about USD $425) (my 1 year warranty has already expired). Despite the void warranty and the hardware diagnostics, I was able to convince them to replace my display free of charge. The manager of the store seemed understanding of my situation and to that I'm very grateful of. 2 days later I picked up my MBA and the FT camera is working just fine under 10.8.2. So maybe it was a hardware problem after all! But I still doubt it as the issue happened immediately after upgrading, and from the many similar reports by other users like you guys.

     

    If you have a 2011 MBA, I suggest you immideatly go to an Apple Store to get it checked out before your warrently runs out!

     

    Hope this helps!

  • unick33 Calculating status...

    Are you serious ! you get an 14 months old computer... upgrade it to the manufacturers os update... and BOOM 500 $ of work on a 1500$ computer ... you got to be kidding me!

     

    Reading this thread I see that it's not an isolated case... So if anyone has a fix for this issue... please share it here and to Apple... please look into this, Come on I didn't pay 1600$ for this computer so that just over a year later I have to repay nearly 1/3 of that price to get a camera back to work.

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.