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Apple TV download is really slow

141591 Views 122 Replies Latest reply: Mar 30, 2014 10:45 PM by ComcastDCAppleTV RSS Branched to a new discussion.
  • rez7 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 5, 2012 9:43 AM (in response to VancrMarko)

    I'm still on atv2 (and have been for over a year) and suspect a recent s/w upgrade to atv did us in

  • dkmcm Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 5, 2012 9:48 AM (in response to BenFinklea)

    This worked for me! My ATV 2 had slowed down to a crawl where some movies wouldn't even finish downloading...

     

    Followed the instructions in switching to googles DNS and it's back to the speed I'm used to... with a movie being fully downloaded in 5-10 minutes.

  • E. Jurado Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 5, 2012 10:10 AM (in response to ozcanfm)

    I'll just make the assumption, that original design intended for rentals to be "on demand" or "instant" which is the standard now a days. I mean Apple can't really expect people to wait 5 hours to download a movie, and if not, then attribute the delay, to some B.S. signal interference....Really Apple? Really? 

     

    I call bullsh-t, and this crap is the result of some blunder on Apple's part, which is total crap.

     

    I hope it gets resolved pretty soon, cause if not I will very happily return my Apple TV and go buy a Roxio.

     

    Total crap on Apple's part!!!

  • CTabb44 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 5, 2012 8:02 PM (in response to robtfromupper hutt)

    Add me to the list. 

     

    Brand new Apple TV.  Download speeds over 20 and upload almost 10.  All other wireless devices work fine.

     

    In Massachusetts, comcast ISP. 

  • Binary Man Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 6, 2012 6:18 AM (in response to robtfromupper hutt)

    I'm having the same issue.. I have an apple tv 3 I just bought.  It doesn't matter if I connect it wirelessly through my airport express, or wired directly to the airport express LAN port...    Hulu, youtube, etc. all work fine... Just itunes content.  It doesn't matter if it's via home sharing or standard movies\etc.    a 45min tv show takes 40+ minutes to buffer!!  a 2 hour move?  2+ hours....  My internet is comcast 25mb\s, wireless is Wireless N, and even with ethernet...  this doesn't make any sense...

     

    I've tried restoring the device, resetting the device, changing DNS, wired, wirelessly... Nothing matters...  I just canceled cable and bought all my shows on itunes.. heavily regretting that decision.  I come home from work, sit down to relax, and have to wait an hour before I can watch tv??? 

  • AbbotThomas Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 9, 2012 2:38 AM (in response to robtfromupper hutt)

    I've had problems with buffering iTunes content on the ATV3 too, and no amount of restarts, resets and restores has helped. I did some comparison tests between the ATV3 and my old ATV2 yesterday and the ATV2 was far quicker at buffering and playing iTunes movies. See my original post for the details. Oh, and it's definitely not a WiFi issue - I've tried a wired connection and the ATV3 still crawls. I'm taking it back to the Apple Store tomorrow to see what they make of it...

  • halfstar16 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 10, 2012 2:45 AM (in response to robtfromupper hutt)

    From Montreal Canada, same issues and tried resetting, entering Google DNS, moved stuff around the house, but still nothing. Download still is awful. Apple, please reply to this thread, as so many people are affected by this!

  • Bavit0 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 16, 2012 8:23 AM (in response to robtfromupper hutt)

    In Singapore, same issue. Tested wireless and internet connection, no issues at all, Apple TV keeps stopping or taking 90 mins to download!

  • AvivHadar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 16, 2012 9:38 AM (in response to robtfromupper hutt)

    In Oregon... Same issues. A couple of months ago, I had instant download speeds, now I'm down to a crawl when trying to Stream/Download a movie.

     

    Using the ATV2, latest software update, and internet speeds between 12-20mpbs.

     

    Unacceptable.

  • CTabb44 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 17, 2012 8:15 AM (in response to robtfromupper hutt)

    Guys, this may help some of you....

     

    I was in the same boat as some of you.  Ridiculously slow downloads for movies, previews, anything.  Netflix was OKAY, but anything from iTunes was brutal. 

     

    I called Apple, they didn't know what the problem was.  I then called Comcast, my ISP, and they said it's either Apple or your router.  So, I decided to give Linksys a call. 

     

    Linksys had me test my download and upload speeds.  My laptop had peak download and upload speeds.  But, then i went into my TV room and ran my iphone and ipad speeds.  I did this on the couch, next to Apple TV device and other parts of the room, away from any interference.  I then did right next to my router.  All came back with a speed of less than 1mbps.  (use speedtest.net - they have an APP too).  

     

    So based on this, we knew something with the settings or router wasn't right.  So, the woman on the phone had me go into my linksys account online - 192.168.1.1 and then go to the "gaming and applications" tab.  And then the QoS tab.  From there, she had me changing the 1st setting, which I believe was either to enable or disable the QoS.  I can't remember exactly which one it was.  And, I am at work so I cannot log in to see it and or test it. 

     

    But hopefully this will help someone out.  My connection speeds and download speeds are now blazing fast. 

     

    Good luck. 

  • MacSurfist Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2012 12:41 PM (in response to robtfromupper hutt)

    sdonnell's solution fixed this for me (page 2 of the history for this thread) - brilliant!

  • Mateo Demoni Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2012 11:44 AM (in response to robtfromupper hutt)

    Same issue in Cambridge, MA. Very frustrating, as the device is useless to us now. I tried resetting, network tests, switching DNS... everything! Please fix this Apple!

  • halfstar16 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 22, 2012 7:05 PM (in response to robtfromupper hutt)

    I just solved my issue. With an Xbox, a PS3, A Samsung Smart TV and ATV cause interference. I placed my ATV on top and away of every other electronic devices and it instantaneously provided high speed wireless connection again. It was initially beside them and under a shelf. Hope that will help others.

  • BaRRaS_au Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 22, 2012 7:26 PM (in response to halfstar16)

    I had the same issue as halfstar16.

     

    The way I tested it (and found the problem) was to connect a network cable directly between the router and the ATV. Instantly I had lightning fast downloads to the ATV, so something was obviously interfering with the wireless signal. By a process of elimination I discovered that an audio/video sender sitting next to the ATV was causing the wireless signal interference. All I did was relocate the audio/video sender and I had lightning fast downloads via wireless on the ATV!

     

    I'd urge everybody in this thread with similar issues to check their ATV through a wired network connection first!

     

    (If you are unable to get a network cable to your ATV, test it by switching off all adjacent wireless devices)

  • Dick the hick Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2012 11:47 AM (in response to robtfromupper hutt)

    I experienced movie downloads from iTunes that took two hours. Way too long by about two hours! The problem I think was in the WiFi link from my AirPort Extreme. I have an Airport Express in the same room as the Apple TV that I use as an extender. An Ethernet cable from the Express was still too slow. I really needed a direct ethernet connection from the Airport Extreme to the Apple TV, but couldn't run an ethernet cable through the house without tearing up the walls.

     

    Then it dawned on me. Several years ago I had tried a gadget called a Powerline Adapter that used my home cooper electric wiring system as an Ethernet cable. When I tried an early edition of the Powerline Adapter it didn't work very well. Checking Amazon for the newest edition of this gadget the reviews were very high. I bought one made by Actiontec for about 6o bucks. It has four Ethernet hubs so you can connect several set top boxes plus the TV,itself, to it.

    It works perfectly right out of the box. I first connected the "sender" to an electric socket near my Airport Extreme router that is connected directly to a modem. Then I connected an Ethernet cable to the sender. In another part of the house I plugged in the " receiver" to another socket near my Apple TV. Then I connected the Apple TV to the receiver with another Ethernet cable. I switched the Apple TV in " settings" to wired connection. The message said that the Apple TV was connected via Ethernet.

    Now a movie download is about a half a minute and I can watch without buffering. The magic words, Powerline Adapter.

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