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MacBook Pro Retina display burn-in?

1276384 Views 9,423 Replies Latest reply: Apr 19, 2014 9:10 AM by Restj RSS Branched to a new discussion.
  • Tadziak Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 10, 2012 8:43 AM (in response to Apples_8212)

    My LG that I sent back today, had a "Shift" key that had some problems with feedback, like almost stayed stuck after pressing (depending on the specific spot that I pressed). Very annoying, felt like there was something stuck in the keyboard like breadcrumbs. First machine had a bit strange other keys, so it's all random quality...

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 10, 2012 8:46 AM (in response to Dr Sly)

    That is sooooooo awesome Dr. Sly!!!

    It give me hope.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 10, 2012 8:50 AM (in response to Ratman123)

    Ratman123 wrote:

     

    If a lot of people followed my post, I had noted that the LG models that are having issues with IR are due to an overheated component controlling the image/video.  If you blast cold AC air on the back of the LID and try the IR test you should see that the IR will show less or not at all.

    The whole "within specs" is a bunch of bull.

    1) if it's within specs why the Samsung screens aren't doing it.

    2) This isn't like AntennaGate when we are using it incorrectly.  I shouldn't have to be blasting cold air on my 2K plus laptop to prevent a highly praised Display from haunting me to death (aka ghosting/IR for the less funny bones).

    Good find buddy!

     

    I have some questions though...

     

    Are you using a container of cold spray? If so, does it matter where on the lid you blast the cold air? If this is a particular IC that's causing this issue, then shooting cold spray on it at a specific point (i.e. where the chip is) should affect IR over the entire display.

     

    Anyway, just curious to know more details of your experiments.

     

    Keep up the good work.

     

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Sep 10, 2012 9:04 AM (in response to Sebdude)

    Sebdude wrote:

     

    I understand that U want to run screen within the 14 day return period as much possible, but leaving it one overnight with a static image for say 10+ hours does not really constitute "normal usage" That way you'll just generate IR while your screen may still be less likely to have IR than say some of us on this thread..

     

    I my case, its like 5 mins.. what U could do leave screen on, with changing image.. or just use it alot.. generate enoigh heat..

    You're kidding, right?

     

    I use my computer at work for sometimes over 10+ hours straight and yes the screen never goes dark in that time. That is normal use for me.

    No I don't own a Retina and I never will

     

    Oh I forgot, most people that buy the retina only use it for email and web, part time, and never as a work computer.

  • Sebdude Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 10, 2012 9:14 AM (in response to Shootist007)

    Shootist007 wrote:

     

    Sebdude wrote:

     

    I understand that U want to run screen within the 14 day return period as much possible, but leaving it one overnight with a static image for say 10+ hours does not really constitute "normal usage" That way you'll just generate IR while your screen may still be less likely to have IR than say some of us on this thread..

     

    I my case, its like 5 mins.. what U could do leave screen on, with changing image.. or just use it alot.. generate enoigh heat..

    You're kidding, right?

     

    I use my computer at work for sometimes over 10+ hours straight and yes the screen never goes dark in that time. That is normal use for me.

    No I don't own a Retina and I never will

     

    Oh I forgot, most people that buy the retina only use it for email and web, part time, and never as a work computer.

    No I kid you not.. Yes, I use my machine 10+ hrs on some days. Please actually bother to read what I wrote.. But what I wrote I just displaying static image on the screen for 10 hrs+ could generate IR.. what most users are experiencing on this thread is IR occurs within as little as 5 minutes.. not the same thing

     

    BTW, if you don't have a Retina, and never will own one.. why are you even replying.. Go troll somewhere else or find some windows forum...

  • rrahimi Level 3 Level 3 (615 points)
    Currently Being Moderated
    Sep 10, 2012 9:14 AM (in response to clipcarl)

    All three of mine took at least 10 days or so before you could see it, and that's with leaving them on 24/7 and at least 14+ hours of screen on time every day. In my experience it really takes a bit of use before IR shows up which is why I recommend people find a way to make sure their screen is on constantly during the return period.

    Here's my suggestion: Literally help cure cancer while you test your LG for IR:

     

    http://www.worldcommunitygrid.org/

     

    Basically this will run in the background and you can specify how much of your resources it would use (e.g. 50% CPU when idle, 70% memory, etc.). You can also enable the screen saver to see protein folding, DNA sequencing and the like.

     

    You can live it on 24/7 and if you're not interested in curing cancer, there are so many other medical and non-medical projects to join like climate research, SETI, etc.

  • Canuck1970 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 10, 2012 9:21 AM (in response to Sebdude)

    Sebdude wrote:

     

    'I understand that U want to run screen within the 14 day return period as much possible, but leaving it one overnight with a static image for say 10+ hours does not really constitute "normal usage" '

     

    If you've ever done any amount of coding, you'd know that 10+ hours, or more, without the screen saver ever kicking in, is totally normal. With regards to the entire display being filled up with a completely "static image" (i.e. every pixel on the entire screen remaining unchanged), that's not as likely. However, the GUI frame of an IDE is quite likely to stay up and not move for the entire duration. In any case, regardless of how, when and how bad IR is occurring, it shouldn't be happening at all. Not on a machine of this supposed calibre.

  • Sebdude Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 10, 2012 9:29 AM (in response to Canuck1970)

    Dude, Let me be clear.. not argueing that leaving your screen on for longer than 10+hrs is not "normal usage", what I meant, is that leaving  a static image, so no coding windows or whatever.. is not normal usage.. I mean, that could potentially generate some IR, regardless if your screen has severe retention or not...

     

    Mine has it after like 5mins, thats like not normal..

     

    I completely agree with you though that IR on machine starts at $2100+ is just not acceptable... I just think that going overboard with testing like sticking a static image on the screen for more thant 24hrs may generate IR on any machine.. in some conditions...

     

    I just really hate the thought that Apple may just end up calling this 'within apple specs" excuse, just not acceptable... for that amount money..

     

    Message was edited by: Sebdude

  • khall330 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 10, 2012 9:28 AM (in response to mittense)

    Just got back from the Apple Store in Delaware and I feel like I am luck, first time return and I get a Samsung display.  I hope I don't have any problems.

     

    Color LCD

    LSN154YL01001

    DLM233300FFF49HB5

  • Sebdude Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 10, 2012 9:30 AM (in response to khall330)

    khall330 wrote:

     

    Just got back from the Apple Store in Delaware and I feel like I am luck, first time return and I get a Samsung display.  I hope I don't have any problems.

     

    Color LCD

    LSN154YL01001

    DLM233300FFF49HB5

    Did you get a replacement machine or they just replace the LCD panel?

     

    Good for you man! Hope this screen is good!

  • khall330 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 10, 2012 9:34 AM (in response to Sebdude)

    Still within 14 days so they replace the machine.

  • Canuck1970 Level 1 Level 1 (0 points)
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    Sep 11, 2012 5:03 AM (in response to mittense)

    <Link Edited By Host>

  • Apples_8212 Level 1 Level 1 (0 points)
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    Sep 10, 2012 9:56 AM (in response to Sound Evolution)

    Sound Evolution wrote:

     

    Try to rub the scratch with your fingers. Me too thought I have a big faint scratch on the surface of my enclosure but it was some deep machinery residu or something. I could't remove it with micro-fiber and eye glass cleaner, but with my bare finger I could.

     

    Further more, if the scratch is real, I would send it back.

     

    I had a go at rubbing the faint mark with my clean finger, but it's still there. It's strange as when I looked closely it does look like some residue from the factory process, rather than a scratch per se. I can almost see it very faintly on the other side too, like it runs along the whole width of the body just above the track pad. But doesn't seem to be rubbing off

     

    ARGH Apple, I hate you so much right now! The screen seems *perfect*, of course.

    But I also noticed a very small chip on the edge above one of the thunderbolt ports.

     

    This is utterly disgraceful for a high end laptop, no matter how small the issues are.

     

    So I have just ordered yet another rMBP... as this will arrive before I have to return this one. Fingers crossed for another good screen and no cosmetic flaws!

     

    I will of course monitor the screen of this one and report back if any IR creeps in, but I imagine that's gonna be unlikely being a Sammie.

  • JustSayNo Calculating status...
    Currently Being Moderated
    Sep 10, 2012 10:07 AM (in response to Sebdude)

    Sebdude wrote:

     

    Canuck1970 wrote:

     

    She told me that Apple will soon be making an announcement on their web site regarding this issue, hopefully within the next week, but she can't promise 100% on the timeline. I do really think they're working on this. She never gave me any lame excuses about IR being within the spec and she asked me a lot of questions (i.e. How long does it take for the image to be retained? How long does it take to disappear afterward?).

    This is great news, and something I'm hoping for happens as soon as possible so we get rid "within apple specification" argument. I've been holding out after my first visit to Apple Store's genuis bar and mutiple calls to AppleCare, hoping for the above to happen.

     

    IMHO, I do think they'll do this but they probably wait till after the 12th of september, or till when the iPhone 5 (or whatever they call it) is avaible for sale. It won't be the flagship product anymore, and it won't be occupying there homepage no more.

     

    Thing is, should I wait for this since I really don't feel like joining the samsung screen lottery, or should I just demand a replacement, like others have succesfully done on this forum on after the 14 days..

    LOL, don't get your hopes up because I was basically told the exact same thing about a month ago after getting my second bad rMBP. I was told I should check the Apple KB articles and search for "image retention" or "ghosting" for the new article.

     

    After 2 weeks of waiting (which was 2 or 3 weeks ago), I called them again to see if they had any news because the only KB article I could find was one from 2011 that basically said "you're doing it wrong" with instructions on setting your screen saver, etc (I've previously posted a link to the KB article in this thread). They guy I talked to (the same guy that had been helping me for a while) confirmed that this was the article the hardware guys had referred him to and we both noticed it had been recently updated.

     

    It is possible there is still some confusion going around within Apple and I would really hope they put together a coherent, consistent response that satisfies the majority of customers. But for now, it's stil a big mess.

     

    I really don't think they will make any sort of official statement until the screen problem has been resolved by LG and they have started to work the last of the bad screens out of the system. There's just no way they can say "all LG screens are bad" and that "the only definitely good screen is a Samsung screen". So until LG has proven they can consistently produce good screens w/o IR (which could take several more weeks given that the problem sometimes only appears after several weeks), we'll have to keep dealing with this mess.

     

    For myself, I'm thinking tha if this hasn't been fully resolved by the end of the year, I'll just wait for the Haswell CPU bump next year, which should be out by June/July (if not sooner).

  • HarryHope Calculating status...
    Currently Being Moderated
    Sep 10, 2012 10:07 AM (in response to Apples_8212)

    Apples_8212 wrote:

     

    Sound Evolution wrote:

     

    Try to rub the scratch with your fingers. Me too thought I have a big faint scratch on the surface of my enclosure but it was some deep machinery residu or something. I could't remove it with micro-fiber and eye glass cleaner, but with my bare finger I could.

     

    Further more, if the scratch is real, I would send it back.

     

    I had a go at rubbing the faint mark with my clean finger, but it's still there. It's strange as when I looked closely it does look like some residue from the factory process, rather than a scratch per se. I can almost see it very faintly on the other side too, like it runs along the whole width of the body just above the track pad. But doesn't seem to be rubbing off

     

    ARGH Apple, I hate you so much right now! The screen seems *perfect*, of course.

    But I also noticed a very small chip on the edge above one of the thunderbolt ports.

     

    This is utterly disgraceful for a high end laptop, no matter how small the issues are.

     

    So I have just ordered yet another rMBP... as this will arrive before I have to return this one. Fingers crossed for another good screen and no cosmetic flaws!

     

    I will of course monitor the screen of this one and report back if any IR creeps in, but I imagine that's gonna be unlikely being a Sammie.

    Try using a Mr Clean Magic Eraser (or whatever generic knockoff brand they have). That might do the trick.

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