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TS3281: iOS: Not responding or does not turn on

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TS3281 I brought an unlocked phone but it's not working as unlocked

154 Views 4 Replies Latest reply: Sep 10, 2012 11:35 PM by Oshun9 RSS
Steven3216 Calculating status...
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Sep 10, 2012 9:44 PM

My mom brought a unlocked iPhone she lasted two months with tmobile then she transferred to AT&T one day the speakers messed up she went to apple they changed it she transfer to verison now she's not able to use the iPhone she even sent a complain and they still haven't resolve anything and she went to apple twice they did nothing from apple they called my moms boyfriend and said its apples mistake where she had purchased it my mom didn't know apple was so irresponsible  please respond to my email to resolve this problem

iPhone 4S, iOS 5.1.1
  • Chris CA Level 9 Level 9 (73,360 points)

    Steven3216 wrote:

     

    My mom brought a unlocked iPhone she lasted two months with tmobile

    She brought or bought an iPhone from T-Mobile? This is the provider she was with?

    then she transferred to AT&T

    Now she's with AT&T?

    one day the speakers messed up she went to apple they changed it=

    The iPhone quit working so she got a new one from Apple?

     

    she transfer to verison now she's not able to use the iPhone

    Verizon is now her cell provider but her iPhone does not work with it? If she got an AT&T iPhone, then this is correct. It will not work with Verizon. She will have to get one from Verizon.

    she even sent a complain and they still haven't resolve anything

    If she changed cell company, she will need to get a new cell phone from her provider and very likely pay an early termination fee to her old provider.

     

    Really no idea of what the problem is.

  • Appletini6 Level 3 Level 3 (825 points)

    i bet i can guess. If something happened with the speakers and your mom had it replaced with apple- call applecare and ask them to check on their end if the phone says it is LOCKED. and if so, what carrier. Many times hen a phone is replaced it is replaced with a locked phone- not always, but ive seen it happen.

     

    also, how is your mom affording all these cancellation fees from carrier to carrier 0.o ?

  • carl wolf Level 6 Level 6 (13,910 points)

    The OP is a very efficient typist.  Ten run-on sentences without any punctuation - a new record.

  • Oshun9 Level 2 Level 2 (470 points)

    Exactly: when a phone is replaced within warranty the lock status has to be maintained. This is done for iPhones, by registering at Apple, that the new phone replaced the old one. That means: if they dont know or have wrong or insufficient information the lock might be wrong.

    So as carl wolf said: let Apple know - call them.

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