TS3281: iOS: Not responding or does not turn onLearn about iOS: Not responding or does not turn on
Currently Being ModeratedSep 10, 2012 9:58 PM (in response to Steven3216)
My mom brought a unlocked iPhone she lasted two months with tmobile
She brought or bought an iPhone from T-Mobile? This is the provider she was with?
then she transferred to AT&T
Now she's with AT&T?
one day the speakers messed up she went to apple they changed it=
The iPhone quit working so she got a new one from Apple?
she transfer to verison now she's not able to use the iPhone
Verizon is now her cell provider but her iPhone does not work with it? If she got an AT&T iPhone, then this is correct. It will not work with Verizon. She will have to get one from Verizon.
she even sent a complain and they still haven't resolve anything
If she changed cell company, she will need to get a new cell phone from her provider and very likely pay an early termination fee to her old provider.
Really no idea of what the problem is.
Currently Being ModeratedSep 10, 2012 10:03 PM (in response to Steven3216)
i bet i can guess. If something happened with the speakers and your mom had it replaced with apple- call applecare and ask them to check on their end if the phone says it is LOCKED. and if so, what carrier. Many times hen a phone is replaced it is replaced with a locked phone- not always, but ive seen it happen.
also, how is your mom affording all these cancellation fees from carrier to carrier 0.o ?
Currently Being ModeratedSep 10, 2012 11:13 PM (in response to Appletini6)
The OP is a very efficient typist. Ten run-on sentences without any punctuation - a new record.
Currently Being ModeratedSep 10, 2012 11:35 PM (in response to carl wolf)
Exactly: when a phone is replaced within warranty the lock status has to be maintained. This is done for iPhones, by registering at Apple, that the new phone replaced the old one. That means: if they dont know or have wrong or insufficient information the lock might be wrong.
So as carl wolf said: let Apple know - call them.