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All replies
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Helpful answers
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Sep 9, 2012 5:45 PM in response to DrNoirby StephenParsons,Contact the AppleCare iTunes Store department Via expresslane:
https://expresslane.apple.com/
In the center column choose iTunes then in the right column choose iTunes Store.
Give a brief description of your issue(Apple ID disabled, why?) and a team of account specialists with get back with you via e-mail.
It worked for me, they had my account working within 24 hours.
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Sep 9, 2012 9:00 PM in response to DrNoirby BAC111,Going on 5 weeks now with no resolution.
Keep getting canned emails that a "supervisor" is handling my complaint.
This is corporate theft at it's greatest.
Stopping all services and updates for products already paid.
I am done with apple on my next upgrade or purchase for phone and computer products!
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Sep 9, 2012 9:30 PM in response to BAC111by nycanary,I'm having the same issue. It started 2.5 weeks ago. Apple ID is disabled....and no information on why. I am having the same experience as a number of you. I've emailed so many times I've lost count. Same BS answers come back.
I spoke to Cupertino as well and they tried chatting with iTunes support and got to a supervisor who basically was just as useless as the email support people.
They can't say what happened. They cant say when it will be fixed. I am just so incredibly flabbergasted by this. I own an iPad, iPhone, Mac laptop and iPod touches etc etc. I'm just totally stunned about this. Also own AAPL stock. They are, with this episode, destroying what was previously a love with the Apple brand. This is unbelievably poor.I wish there was some way to get to someone who can make a difference. Its shocking.
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Sep 10, 2012 5:20 AM in response to nycanaryby Boston Jon,I am both shocked and sad. Such a great brand with such a huge hole in it and nobody seems to care. My heart is also broken. It does seem if you can hang in there for 6 weeks that eventually they wil fix your problem. I hope you have that long. I am so tired of seeing Apple customers leave for good announcing they will never return. Such a shame.
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Sep 10, 2012 6:19 PM in response to DrNoirby Mpaff,Its been several weeks for me and I am amazed that a company as large as apple cannot fix this simple problem. I keep complaining and they keep making excuses. VERY poor customer service and I would never buy another apple product.
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Sep 10, 2012 11:30 PM in response to DrNoirby jaw444,I have three Apple IDs. Suddenly after everything was working normally, i got messages on my iphone in the app store that my Apple ID was locked for security reasons, and a second message saying it was disabled. This happened on all three Apple IDs. I was able to reset passwords on two of them, but the third one, which is my oldest Apple ID probably from the 90s, can't be reset by the normal method.
i called Apple phone support on Saturday, finally getting some time to work on this problem which started in May. The first rep i talked to spent a lot of time with me, and giving some suggestions, but in the end, i still didn't have a solution. I called back and spoke to a second rep and bless her heart, she told me up front that this is an Apple issue, not my own isolated problem. That is a big help because then i won't be just going around in circles. She said Apple was doing security updates and that was causing havoc for users. Apple was just getting to the number of calls where they acknowledge that it's their problem. She said she just found out about it the day before. The previous rep didn't say anything about it, maybe she didn't know though that strains credibility.
The second rep said to contact Express Line, so i did that today. i explained the problem in my message, that the Reset Password page does not work for this Apple ID--when i type in my date of birth, using the Security question method, it says the info doesn't match Apple records. When i use the email authentication method, i get an email with an authentication link that is dead. It's not linked to anything. I explained that. Then i got an email back from "Michelle" who kindly said she could help me and proceeded to tell me to follow the method i had just told them won't work for this Apple ID. i hate when that happens.
I emailed back, we'll see how that goes. The phone rep who told me that it's an Apple problem related to security updates said that it should only take a few days for them to straighten it out. She said other callers described the same problems i was having. i am really grateful to her for that. She said she was new, it was only her first week....
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Sep 11, 2012 1:31 AM in response to DrNoirby KianaDarkrose,As inconvenient as it is, at the moment the only thing to do is wait if you are not able to access or do anything with you Apple ID account at appleid.apple.com. Currently, Applecare has no tools at all to reset security questions, passwords, or re-enable accounts as security policies and procedures are being reviewed and/or modified. It's a pain, and it's inconvenient, however it's being done for the safety and security of your account and information. Personally, I would rather have to wait and know that my information is secure, rather then worrying about unauthorized access...
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Sep 11, 2012 12:11 PM in response to jaw444by colocreampuff,This is good to know, before I go chasing all over the place to Apple stores for no reason, trying to find someone who can help me figure out why I can't access my Apple ID account, even though I've reset my password twice this morning. I sure am glad I spent so much money on my IPad because it was supposed to be so simple to use...UNTIL I made the deadly mistake of forgetting my password and now can't access anything. Let's hope they really do get this one fixed quickly... very quickly. I'd say their reputation could hinge on this.
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Sep 11, 2012 12:45 PM in response to colocreampuffby Frustr4ted,Well colocreampuff,
I'm sorry but i don't know what you consider very quickly. My account has being dissable for over 2 weeks and every single time i follow up is the same canned response "we are working on it"
As for me and i would guess many others their reputation is on the floor on regards to itunes store customer service and there resolution time.
A shame, that such a company cannot have a decent customer service, because sorry i don't believe the BS of improving security. That to me is a boldface LIE.
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Sep 11, 2012 3:46 PM in response to Frustr4tedby Boston Jon,You are not alone, Such a shame. At one point I held out hope that they just didn't know how bad a problem it was. I can no longer cling to this belief. They know they have a major problem and fixing it is not where it needs to be on the priority list. You have my sympathies.
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Sep 11, 2012 3:49 PM in response to colocreampuffby Boston Jon,If they want anyone over 25 to but their products they need to fix this. We ALL forget our passwords from time to time. Only one company punishes you severely for being human. How about a big warning sticker on all products stating - "If you forget your password - jsut throw device away and start over again". At least I would feel like I was warned in advance.
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Sep 11, 2012 11:18 PM in response to DrNoirby eirbjorn,http://gizmodo.com/5942187/apples-hacker-fix-nuke-your-itunes-account-refuse-to- let-you-back-in
At least it is starting to get real notice.
Maybe enough media pressure will get them moving.
I definitely will be getting away from Apple as soon as I'm able. Just a taste of what can happen when you put all your eggs into one basket, technically speaking. I don't like it.
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Sep 12, 2012 2:42 PM in response to eirbjornby SethBoniewicz,I just starting having this issue 2 days ago. It doesn't say "disabled for security reasons", it just says "your apple iD has been disabled". Like most of you, I tried resetting my password....still nothing. I wanted to contact apple support, but since my technical assistance warranty is expired, they want $29.99 to ask one question. I hope the previous posts are correct, that it's an apple issue, not mine. And it gets resolved soon
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Sep 12, 2012 3:25 PM in response to SethBoniewiczby Chris CA,SethBoniewicz wrote:
I wanted to contact apple support, but since my technical assistance warranty is expired, they want $29.99 to ask one question.
Your 90 day phone support has expired but that is not for iTunes.
Teh 90 day phone support is for hardware.
You can & should contact iTunes support here -> http://www.apple.com/support/itunes/contact/
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Sep 12, 2012 4:15 PM in response to Chris CAby SethBoniewicz,Thank you Chris CA. I sent a mail to iTunes support