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  • 2,820. Re: MacBook Pro Retina display burn-in?
    siamchen Level 1 Level 1 (0 points)

    Get a base rMBP from your local Apple store and returnt the rMBPs on your hand. Then, deal with Apple store after you come back from US either return or upgrade.

  • 2,821. Re: MacBook Pro Retina display burn-in?
    salthustle Level 1 Level 1 (0 points)

    golf1410 wrote:

     

    @salthustle Can I have her contact and her name please? So she can provide me a better service than him. My email powergolf@outlook.com. Thank you so much.

    Im from the UK, so unless you are i'm afraid it wont be any help. Let me know.

  • 2,822. Re: MacBook Pro Retina display burn-in?
    shayster98 Level 1 Level 1 (35 points)

    Hey guys, I saw a couple people who were confused about how to check the display manufacturer. I made a small quick app that checks it for you, which you can download here. This way, you don't have to remember the string, or you don't have to use Terminal if you're new to Macs and uncomfortable with it.

     


    An update on my ghosting problems: my 2.7 GHz/16 GB/256 GB BTO (Week 35) with an LG display's IR has increased minimally. Just to recap, at first it had NONE, and then after a week and a half developed extremely faint image persistence, which didn't bother me because I couldn't even take a picture of it. It really was that faint. It only showed up because I hid the Dock and saw a trace of it.

     

    Also, I NEVER use the checkerboard. Yes, when I test for IR, I use the darkest grey background in the wallpaper options. Anyway, now, after two and a half weeks it's still not noticeable with normal use, but is more distinct when on a grey background; I use Word and Photoshop frequently, and the toolbars and most of the UI stays static.

     

    I've been following this thread from the beginning, and it really surprises me that it's gotten so large and Apple has still not released a statement concerning this issue.

  • 2,823. Re: MacBook Pro Retina display burn-in?
    UltraMax Level 1 Level 1 (0 points)

    Someone should go to the apple store, on the day the iPhone 5 hit the store, with a megaphone and tell the people why they are at risk by purchasing the iPhone 5 with LG screen. You know, give the people in line something to think about.

  • 2,824. Re: MacBook Pro Retina display burn-in?
    olli.vdl Level 1 Level 1 (20 points)

    Thanks for sharing Shayster, but I got an error opening the Display Identifier. It says:

     

    The action “Ask for Confirmation” could not be loaded because it could not be located.

  • 2,825. Re: MacBook Pro Retina display burn-in?
    S_Deemer Level 1 Level 1 (0 points)

    I think you have to change a security permission temporarily to allow programs that are downloaded from unregistered developers to run. Specifically, change Allow applications downloaded from: to "Anywhere." Then, run the program. After it runs, you can change the download choice back to "Mac App Store and identified developers".

  • 2,826. Re: MacBook Pro Retina display burn-in?
    clipcarl Level 1 Level 1 (0 points)

    superflatsonic wrote:

     

    Just wondering what I should do having been denied a second replacement?  I've got to do a talk at the end of this week in the US (from the UK), but they've said they want both machines sent back this week if I want to get the refund they're now offering...  Just don't know what to do anymore, I've lost so much time to this issue, it's felt like my job for the last month, and now I have no way of doing the job I'm actually supposed to be doing!

     

    I've been desperately looking into other laptops that I can get this week, but the MBA would have to be BTO for my needs, so probably won't arrive in time, the MBP is not what I want (too bulky), and switching to PC would actually be great but I don't have time to do this before my trip.

     

    Any advice, my friends?

     

    Take the refund and buy a new one. If the new one has IR, return it for a refund (stay within the return period) and buy another (with a new return period). Don't accept a replacement or repair that would put you beyond the return period.

     

    If you feel you need more time than the 14 day return period to test for IR, buy from Best Buy instead. Their return period is 30 days.

  • 2,827. Re: MacBook Pro Retina display burn-in?
    Usmaak Level 1 Level 1 (50 points)

    clipcarl wrote:

     

    superflatsonic wrote:

     

    Just wondering what I should do having been denied a second replacement?  I've got to do a talk at the end of this week in the US (from the UK), but they've said they want both machines sent back this week if I want to get the refund they're now offering...  Just don't know what to do anymore, I've lost so much time to this issue, it's felt like my job for the last month, and now I have no way of doing the job I'm actually supposed to be doing!

     

    I've been desperately looking into other laptops that I can get this week, but the MBA would have to be BTO for my needs, so probably won't arrive in time, the MBP is not what I want (too bulky), and switching to PC would actually be great but I don't have time to do this before my trip.

     

    Any advice, my friends?

     

    Take the refund and buy a new one. If the new one has IR, return it for a refund (stay within the return period) and buy another (with a new return period). Don't accept a replacement or repair that would put you beyond the return period.

     

    If you feel you need more time than the 14 day return period to test for IR, buy from Best Buy instead. Their return period is 30 days.

    The only reason to buy from Apple is if you need something BTO, or if you do not have a store like Best Buy.  Best Buy definitely has a superior return policy.  When you think about it, Apple's return policy is actually pretty poor.  And if you have platinum reward zone with BB, you get 45 days.

     

    Can't beat that.  I bought my wife's stock MBA at BB, and used the heck out of it for 45 days.  I had no choice but to buy my MBA from Apple, because it is an i7/8/256.

  • 2,828. Re: MacBook Pro Retina display burn-in?
    Dr Sly Level 1 Level 1 (145 points)

    Well well WELL, all, I'm back!


    So my newest rMBP (tricked out edition) with the very different looking LG screen (pinkish instead of morbid yellow, no image retention at purchase), now 5 days old, is...

     

    starting to exhibit image retention too!

     

    It is faint, but I definitely reproduced it this morning, using the IR app (chessboard pattern). My fiancée says that she can't see it, but I can. I waited until after the 15 minutes clock so that the image would disappear and yield to the dark grey wallpaper, thereby removing the possibility that I had fixated on the chessboard pattern with 'my own retinas'.

     

    I'm on day 5 only, and I so wanted this thing to work out... Anyways, I will only test once a day to see whether it develops to an aggravating level (say, after 2-5 minutes and then persists on different GUI elements), otherwise, I might keep it.

     

    Looks like the theory of IR being more pronounced over time just got another supporter.

  • 2,829. Re: MacBook Pro Retina display burn-in?
    Canuck1970 Level 1 Level 1 (0 points)

    For the love of G*d Apple! Just give us our bloody Samsung rMBP laptops and stop ripping us off with these crappy LG displays! Enough is enough!

     

  • 2,830. Re: MacBook Pro Retina display burn-in?
    Canuck1970 Level 1 Level 1 (0 points)

    With regards to Apple's claim that image retention is "within specification", I just wrote to LG tech support to ask them (see below). I will let you know what I find out. We all know it's BS, but maybe we'll get a little bit further with Apple tech support if when can back it up with facts from LG.

    Hello,

     

    Is it normal to have image retention on an IPS display. I'm seeing after-images of previously viewed screens after I close them. For instance, if I have a web page open for about 5 or 10 minutes and then close it, the text is clearly visible against my grey desktop background and lasts for over 5 minutes. Here's a screenshot I did with a checkerboard pattern (see attached).

     

    IR_Example_Screenshot.png

     

    I've never seen this before on any display I've ever owned and I don't think that this is normal operation.

     

    Anyway, please get back to me on this. Email contact is preferred, but you may contact me at XXX-XXX-XXXX between 8:00am PST and 4:00pm PST on weekdays.

     

     

    Thanks.

     

     

     

  • 2,831. Re: MacBook Pro Retina display burn-in?
    joekljk Level 1 Level 1 (0 points)

    Dr Sly wrote:

     

    Well well WELL, all, I'm back!


    So my newest rMBP (tricked out edition) with the very different looking LG screen (pinkish instead of morbid yellow, no image retention at purchase), now 5 days old, is...

     

    starting to exhibit image retention too!

     

    Looks like the theory of IR being more pronounced over time just got another supporter.

     

    Sorry to hear that Dr Sly. Once I saw IR on my screen I figured with it being the third LG screen (all different build times) that this is definitely a design flaw that effects ALL LG displays and is why they are taking the its 'within specifications' stance.

  • 2,832. Re: MacBook Pro Retina display burn-in?
    clipcarl Level 1 Level 1 (0 points)

    Hi Dr. Sly,

     

         I'm sorry to hear your current  rMBP is starting to develop IR now. I guess there really is a range of time before these LG panels start to show IR. My first 3 didn't start to show IR until after about a week or so but my current started to show after just 5 hours of use! (There were some others in between that I didn't bother to test when I saw they were LGs because I was tired of backing up and restoring my OSs and data.) This one's going back and I have yet another one ordered. I hate this.

     

         IR might come now, IR might come later, but in my experience IR always comes on the rMBP with LG panels. And it slowly gets worse and worse. I've had 4 personally now that I've bought and used that developed IR. I've also tested a bunch of LG panels on display models at 3 different Apple stores and 2 Best Buys. Every single one of them had easily noticeable IR. I know some people like Johns1 have said they have no IR at all on their LG screens but it's hard to believe it from where I sit.

     

         I can't believe that if Tim Cook could see what some of my laptops looked like he would allow this to continue. But some executive probably made sure that he and his family got Samsung panels for fear of him finding out they OKed these defective LG parts!

     

    Carl

  • 2,833. Re: MacBook Pro Retina display burn-in?
    joekljk Level 1 Level 1 (0 points)

    Canuck1970 wrote:

     

    For the love of G*d Apple! Just give us our bloody Samsung rMBP laptops and stop ripping us off with these crappy LG displays! Enough is enough!

     

     

    Agreed!

     

    Returning my new machine and ordering a new one tomorrow, I figure since Apple refuses to make sure I get a Samsung I will just continue to order until I get one, doesn't bother me restoring my backups to ssd takes 30 min with thunderbolt. I send the old one back when the new one arrives. I'll do it until I get an IR free retina display. I hope it eats away some profit for their stupidity as they have to resell the units i send back as refurbished.

     

    I mean how hard is it to just make the few people happy and get them a Samsung, I mean if its only a small problem effecting a limited amount of LGs

  • 2,834. Re: MacBook Pro Retina display burn-in?
    jeffreydi Level 1 Level 1 (0 points)

    Well an update and a data point here from a 20-year Mac user. My first two rMBP had LG screens, and the IR worsened over time. After about 3 weeks, using my text editor for programming, I could clearly see the browser window I had closed...Very annoying and unacceptable.

     

    I received a week 36 with the LSN code indicating Samsung screen today! No dead pixels, no IR , clearer images and text -- the LG gave me a bit of a headache to watch. I'm used to matte screens and was weary about the glossy rMBP initially. The samsung seems great-keep my fingers crossed.

     

    To all you out there with LG's, I recommend you return and replace them until you get a working computer . Don't believe that IR is "expected." It is broken. Let apple pay to ship and replace your computer until you are satisfied. I am very happy now that I was persistant with this issue for the past two months, as I now feel I have a computer that is "worth" the $2500 I paid for it.

     

    Now, if only they will fix Mountain Lion to get back the 7 hour battery life I had with 10.7...

     

    good luck everybody