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Broken New iPad

279 Views 12 Replies Latest reply: Sep 11, 2012 5:56 PM by Demo RSS
johnlam33 Calculating status...
Currently Being Moderated
Sep 11, 2012 5:31 PM

I just drop my new iPad on the floor and it was broken.

I am very upset of this. I bought it in Hong Kong, but now I am back to the US, is it possible to repair/replace a new one in new york.

Is it free if you just bought it in a month. Or a $300 charge.

iPad (3rd gen) Wi-Fi + Cellular, iOS 5.1.1, No apple care+
  • Diavonex Level 9 Level 9 (58,700 points)
    Currently Being Moderated
    Sep 11, 2012 5:34 PM (in response to johnlam33)

    The warranty does not cover accidental damage. You'll have to pay to get it replaced.

  • Noble Seven Level 4 Level 4 (2,685 points)
    Currently Being Moderated
    Sep 11, 2012 5:33 PM (in response to johnlam33)

    Accidental damage is not covered by warranty, so no it will not be free. This page will give you information on the pricing for a replacement: iPad Service Answer Center

  • Noble Seven Level 4 Level 4 (2,685 points)
    Currently Being Moderated
    Sep 11, 2012 5:35 PM (in response to johnlam33)

    If you walk out of the store right after buying it and you drop it, it is not covered.

     

    So yes, even if it's new.

  • Demo Level 9 Level 9 (73,730 points)
    Currently Being Moderated
    Sep 11, 2012 5:36 PM (in response to johnlam33)

    You dropped it so of course you will have to pay for a replacement. Take the iPad, the box that it came in and all of the accessories back to an Apple Store - bring the receipt as well - and see want they say.

  • Noble Seven Level 4 Level 4 (2,685 points)
    Currently Being Moderated
    Sep 11, 2012 5:41 PM (in response to johnlam33)

    Yes. Any 3rd Gen iPad is $299.

  • Diavonex Level 9 Level 9 (58,700 points)
    Currently Being Moderated
    Sep 11, 2012 5:42 PM (in response to johnlam33)

    Even if it's new.

     

    I share your pain.

  • Demo Level 9 Level 9 (73,730 points)
    Currently Being Moderated
    Sep 11, 2012 5:46 PM (in response to johnlam33)

    Apple offers two service options for iPads that are not eligible for warranty service.

    1. Battery Replacement Service

      If your iPad requires service only because the battery's ability to hold an electrical charge has diminished, please refer to the Battery Replacement tab on the left.
    2. Out-of-Warranty Service

      If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below.
      iPad modelOut-of-Warranty Service Fee
      New iPad$299
      iPad 2, iPad$249

      Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service.

      Apple reserves the right to determine whether or not your iPad is eligible for Out-of-Warranty service. Replacement iPads have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare service contract coverage, whichever is longer. Please see the AppleCare+ for iPad and Apple Repair Terms And Conditions for further details.

      All you can do is to take the iPad t the Apple Store and see what they will do to accommodate you. What you have been hearing about free replacments is basically an urban legend and it was never Apples official policy to provide free replacements in situations like this.

  • Demo Level 9 Level 9 (73,730 points)
    Currently Being Moderated
    Sep 11, 2012 5:56 PM (in response to johnlam33)

    As far as I know, you can take the iPad to any Apple Store and if you have the receipt that can only help your cause.

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