RDF1173

Q: iTunes will not update!

I haven't updated my iTunes in some time but went to download and install the 10.6.3 update a few days ago and am unable to do so. I receive no error message; when opening iTunes, the usual dialog box appears saying that there is a new version of iTunes available. I click "Download iTunes", the box disappears, but nothing happens. Sometimes, I can see a progress bar that reads "Accessing iTunes Store" very briefly but it disappears as well and does not appear every time I try to download the update.

 

I have seen many others with the same problem but no solutions and I am hesitant to uninstall and reinstall iTunes as I have seen many others with the same problem completely unable to use iTunes after doing so.

 

Please help!

Windows Vista

Posted on Jun 18, 2012 9:49 AM

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Q: iTunes will not update!

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  • by pellewk,

    pellewk pellewk Aug 31, 2012 8:03 AM in response to pellewk
    Level 1 (0 points)
    Aug 31, 2012 8:03 AM in response to pellewk

    Ok I just solved my own update problems.  but just to let everyone know I also tried to download from apple on Safari, foxfire and Google chrome as well as IE.  Anyhoo.  I downloaded 10.6.3 from a website other than apple and it let me download the file.  installed perfectly.  All my movies, books, songs and playlists were there and accounted for.  Now to update my ipad.  Whew hope I don't have this much trouble to it.

  • by Travernator,

    Travernator Travernator Aug 31, 2012 2:00 PM in response to ColJonSquall1
    Level 1 (0 points)
    Aug 31, 2012 2:00 PM in response to ColJonSquall1

    I know this is a little bit unrelated but any help with this would be much appreciated. I managed to reinstall itunes to solve my initial problem, however, uninstalling itunes also involves uinstalling some of its components and programmes that work along with it in a certain order, however one of these components, apple mobile device support wouldn't uninstall, so i uninstalled all the rest and left apple mobile device support until last when it finally decided to uninstall. Now, I'm stuck with the issues that itunes itself has reinstalled fine, but apple mobile device support hasn't installed with it, and that's the programme i need for itunes to connect with my ipad and ipod.

     

    Is there a way to just install the missing component apple mobile device support without having to reinstall itunes again, as i tried that and failed, apple mobile device support still wouldn't install with it.

  • by rndmblkgrl,

    rndmblkgrl rndmblkgrl Sep 3, 2012 9:08 PM in response to Travernator
    Level 1 (0 points)
    Sep 3, 2012 9:08 PM in response to Travernator

    So I may have figured it out. I went through and tried everything. I don't know if anyone has posted this solution, but I went to my Apple Software Update in Programs and Features. I right clicked and selected REPAIR. I did it twice, because I wasn't sure if it repaired. I went back to my downloads on Chrome and selected iTunes and it downloaded with no problem. My iTunes is working better than ever and now my iTunes update window pops up again.

     

    I'm running Windows Vista Home Premium 32-bit on a Dell Inspiron 1525.

     

    Hope this is helpful.

  • by HYTL,

    HYTL HYTL Sep 4, 2012 4:06 AM in response to rndmblkgrl
    Level 1 (0 points)
    Sep 4, 2012 4:06 AM in response to rndmblkgrl

    Hi rndmblkgrl,

     

    Yours is a different problem. We have having problems on windows 7 X 64 bit and you solution did not solve the problem. I think only apple can solve the problem but they are taking so long.

  • by Insert Wisdom Here,

    Insert Wisdom Here Insert Wisdom Here Sep 8, 2012 3:58 PM in response to pellewk
    Level 1 (0 points)
    Sep 8, 2012 3:58 PM in response to pellewk

    I have tried using the automatic updater on all of my computers, being that they are of different operating systems i.e.(Windows 7,64bit/32bit; Windows XP, Vista), and a Mac as well (running Lion); I am led to believe that this is an issue on apple's part. However i do not believe that people should be hating apple for this, as i have updated to the latest version of itunes manually, there is no non-programming or noticeable difference.  But if it is really bothering you (OCD) -_- then manually do it.  It is really not a big deal, and when apple resolves the dilemna nobody will notice a big difference.  However if the problem does persist and transfer to not being able to update iOS devices or to say itunes 11 (supposedly a big update), then there is reason to complain.

  • by Insert Wisdom Here,

    Insert Wisdom Here Insert Wisdom Here Sep 8, 2012 4:00 PM in response to Travernator
    Level 1 (0 points)
    Sep 8, 2012 4:00 PM in response to Travernator

    Third party downloads.

  • by phillipfromct,

    phillipfromct phillipfromct Sep 11, 2012 6:39 PM in response to Insert Wisdom Here
    Level 1 (0 points)
    Sep 11, 2012 6:39 PM in response to Insert Wisdom Here

    Microsoft had an update today and the apple updater started working again. HMmmm

  • by mike-d157,

    mike-d157 mike-d157 Sep 11, 2012 7:01 PM in response to phillipfromct
    Level 1 (0 points)
    Sep 11, 2012 7:01 PM in response to phillipfromct

    I saw Apple Sofware Update working before applying any Windows updates today. I believe this places the ball squarely in Apple's court as to who is to blame. I suspect they needed to get it working in time for tomorrow's announcement.

  • by josvazg,

    josvazg josvazg Sep 12, 2012 12:54 AM in response to RDF1173
    Level 1 (5 points)
    Sep 12, 2012 12:54 AM in response to RDF1173

    Just to confirm.

     

    I downloaded manually iTunes from the website on my MacBookAir and installation works.

    Also the MAC OS X updater stopped complaining about the corrupeted update.

     

    I guess the problem for other OSs is different.

  • by markarich159,

    markarich159 markarich159 Sep 12, 2012 9:28 AM in response to RDF1173
    Level 1 (10 points)
    Sep 12, 2012 9:28 AM in response to RDF1173

    This issue has now been occurring since at least June. I have posted on several threads on this forum,(including this one) related to this Apple Software Updater problem, since it began. It's amazing to me that, not ONE TIME since June,  I or anybody else I know has heard a peep from Apple either to explain what is/was going on or to offer assistance. It's further amazing that it took the release of a totally new product(the iPhone 5) for Apple to resolve this seemingly simple issue.

     

    Apple is going in a direction that worries me.

  • by ColJonSquall1,

    ColJonSquall1 ColJonSquall1 Sep 12, 2012 9:40 AM in response to RDF1173
    Level 1 (0 points)
    Sep 12, 2012 9:40 AM in response to RDF1173

    updater, at least for me, is still showing a problem locating the proper file to update, will try manual installation from site, to see if that's fixed.

  • by ColJonSquall1,

    ColJonSquall1 ColJonSquall1 Sep 12, 2012 10:01 AM in response to ColJonSquall1
    Level 1 (0 points)
    Sep 12, 2012 10:01 AM in response to ColJonSquall1

    nope, same problem for me. At some point in the previous updates or install of iTunes, from what the computer is telling me from the error, is that the uninstaller is either missing or corrupted.

  • by galwaytt,

    galwaytt galwaytt Sep 12, 2012 10:03 AM in response to markarich159
    Level 1 (0 points)
    Sep 12, 2012 10:03 AM in response to markarich159

    Exactly:  this thread alone, 26,000 views, and over 100 posts.........and not a word from Apple.

     

    Remind me please: why are we still using Apple, if they patently couldn't give a monkey's about us  ?   Anyone got good experience of a viable alternative ??

  • by ColJonSquall1,

    ColJonSquall1 ColJonSquall1 Sep 12, 2012 10:10 AM in response to galwaytt
    Level 1 (0 points)
    Sep 12, 2012 10:10 AM in response to galwaytt

    I happen to find it easier to organize my files, and easier to get access to podcasts I listen to, even if it doesn't update properly, at least its still functional. If it becomes a problem with connecting to the iTunes Store to get my podcasts, then I'll be less inclined to use it.

  • by HYTL,

    HYTL HYTL Sep 13, 2012 5:32 AM in response to ColJonSquall1
    Level 1 (0 points)
    Sep 13, 2012 5:32 AM in response to ColJonSquall1

    Same problem for me on Windows 7. Amazing, think I must find alternatives. This has been going on for way too long. Cannot even connect to itunes store.

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