1 2 3 4 Previous Next 51 Replies Latest reply: Dec 13, 2012 2:11 AM by marisaelena Go to original post
  • 15. Re: icloud mail down?
    bloomiegirl Level 1 Level 1 (0 points)

    iCloud emails still inaccessible, as we approach 9 pm EDT.

  • 16. Re: icloud mail down?
    SLOSusanM Level 1 Level 1 (0 points)

    bet your right?

  • 17. Re: icloud mail down?
    lapresle Level 1 Level 1 (0 points)

    Been down since last night. Need to get my email, I have tickets I need to print. So frustrating...

  • 18. Re: icloud mail down?
    Barbara G Level 1 Level 1 (15 points)

    I'm on Canada's west coast & when I phoned Apple I got someone from Texas!  They said I'm one of the 1% that can't get their email. It was supposed to be fixed by about 3:00 - whose time zone I don't know - it wasn't mine!  8)  Frustrating isn't it!!!  Both my daughters (one in Alberta & one in Ontario) have Macs & their mail is working fine.

  • 19. Re: icloud mail down?
    vblagua Level 1 Level 1 (0 points)

    I tried again a while ago and this is the same stuff, I have been getting all day....  Part of the log...

     

    ISFATAL

    true

     

     

    APPLICATIONNAME

    mail

     

     

    TITLE

    Mail could not be loaded

     

     

    MESSAGE

    There was a problem loading the application due to a possible network error or missing resources. Please try again.

     

     

    LOG

    Wed, 12 Sep 2012 03:09:23 GMT:  DEBUG: MAIL in main()

    Wed, 12 Sep 2012 03:09:23 GMT:  WARN:  Attempting to process mailprefs from CloudOS…

    Wed, 12 Sep 2012 03:09:23 GMT:  WARN:  Rejecting mailprefs from CloudOS because timeZone information is unavailable in mailprefs

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: -->  Request 1:   POST to https://p04-mailws.icloud.com:443/wm/preference?dsid=123876867&id=ACDBC0491A9921 5211B387E3CCCDD5BBBA685EB4,  headers: Content-Type=text/plain,  body: (omitted)

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: ----------------> Request out: /wm/preference-list-->1347419363968/1

              wmsid: 91

              params: {"locale":"en-us","timeZone":"US/Pacific"}

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Object:sc1130:dispatch('load content')

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Object:sc2515:dispatch('noContent')

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG:   "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG:     -> entering "6.2.2 No Content"

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Module: Attempting to load 'addresses'

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Module: Module 'addresses' is not loaded, loading now.

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Module: Loading JavaScript file in 'addresses' -> '/applications/mail/frameworks/addresses/en-us/1L50/javascript.js'

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Module: Prefetching module 'cloudkit/error_catcher'.

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Module: Loading CSS file in 'cloudkit/error_catcher' -> '/applications/mail/frameworks/cloudkit/error_catcher/en-us/1L50/stylesheet.css '

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/error_catcher' -> '/applications/mail/frameworks/cloudkit/error_catcher/en-us/1L50/javascript-str ings.js'

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Object:sc3425:initStatechart()

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: -> entering "9 Address List Not Visible"

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: ContactsAutocomplete name order preference set: 'first,last'

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: -->  Request 2:   GET to https://p04-contactsws.icloud.com:443/co/addressbook/?dsid=123876867&id=ACDBC049 1A99215211B387E3CCCDD5BBBA685EB4&locale=en_US&order=last%2Cfirst,  headers: Content-Type=text/plain,  body: (omitted)

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Module: Module 'addresses' finished loading.

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Module: Evaluating and invoking callbacks for 'addresses'.

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Module: Module 'addresses' has completed loading, invoking callbacks.

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Module: Module 'cloudkit/error_catcher' finished loading.

    Wed, 12 Sep 2012 03:09:24 GMT:  DEBUG: SC.Module: Module 'cloudkit/error_catcher' was prefetched, not evaluating until needed.

    Wed, 12 Sep 2012 03:09:25 GMT:  DEBUG: APPLICATION: Received applicationWillBecomeActive

    Wed, 12 Sep 2012 03:09:25 GMT:  DEBUG: <--  Response 2:  200  (814ms, suspended for 206ms),  headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8  body: (omitted)

    Wed, 12 Sep 2012 03:09:25 GMT:  WARN:  APPLICATION: Received applicationDidBecomeActive

    Wed, 12 Sep 2012 03:09:31 GMT:  DEBUG: <--  Response 1:  200  (7931ms),  headers: Content-Type=application/json-rpc; charset=UTF-8  body: (omitted)

    Wed, 12 Sep 2012 03:09:31 GMT:  DEBUG: <---------------- Request in: /wm/preference-list-->1347419363968/1,httpStatus: 200,round trip time: 7930ms, wmsid: 91

    Wed, 12 Sep 2012 03:09:31 GMT:  DEBUG: SC.Object:sc1130:dispatch('load content')

    Wed, 12 Sep 2012 03:09:31 GMT:  DEBUG: -->  Request 3:   POST to https://p04-mailws.icloud.com:443/wm/folder?dsid=123876867&id=ACDBC0491A99215211 B387E3CCCDD5BBBA685EB4,  headers: Content-Type=text/plain,  body: (omitted)

  • 20. Re: icloud mail down?
    Shawn.S Level 1 Level 1 (0 points)

    Mine has been down since 3am PST.  Still down at 8PM.

  • 21. Re: icloud mail down?
    just like me Level 1 Level 1 (0 points)

    Cannot believe it is only 1.1%.  I have been down since 5:00 this morning and it is now approaching 9:30 PM MDT.  Business will suffer unless this is resolved soon.

  • 22. Re: icloud mail down?
    spiritofone Level 1 Level 1 (0 points)

    this is the poorest customer service!  I've been without mail for over 24 hours and apple appears to be generally unconcerned... 1% affected.  if the system is down, it's down.  Fix it!

     

    Never had this trouble with hotmail.

  • 23. Re: icloud mail down?
    facefxr Level 1 Level 1 (0 points)

    Same problem here since 6 am PST and no resolution !

  • 24. Re: icloud mail down?
    Dan Harry Level 1 Level 1 (0 points)

    After this, it will be hard to defend Apple to my many friends and colleagues who chose PC's for their businesses.  I was virtually put out of business for an entire day on account of my inability to access my emails.  For all I know the outage will continue for another day, another week, or another month.  Apple's service failure today has already cost me thousands of dollars, yet I can not get one single person in the company to tell me what is going on or when my email service will be restored.  I'm sorry, the note on the status page ("Service will be restored ASAP") just doesn't cut it.  All those people out there who have chided me for years about Apple not being a product for businesses were right after all.  There is no excuse for Apple's service failure or their cowardly silence today.  Does anyone remember several years ago when Jet Blue experienced a service interruption that inconvenienced thousands of passengers around the country?  The CEO came out and apologized for their screw up and then published a "Passenger's Bill of Rights" the following day telling how they would make it up to their customers in the future when they were delayed or otherwise inconvenienced.  I would like to see Tim Cook have the guts and decency to do just that.  This is a disgrace to the company and something that would not have been tolerated under Steve Jobs.

  • 25. Re: icloud mail down?
    parisvdw Level 1 Level 1 (0 points)

    Same here in Paris France, email not functionning for more than 24 hours now. *****.

  • 26. Re: icloud mail down?
    Robert Pearson Level 1 Level 1 (0 points)

    Los Angeles, still down,

    The latest iCloud status page update even more vague and less informative than before, they have now removed the 1.1% of affected users? I guess it's gone up and now it's PR damage control before the "big" release of whatever.

    This this raises the bar on poor customer communications and service for any large corporation.

    This is a disaster for my business communications.

  • 27. Re: icloud mail down?
    ceslar Level 1 Level 1 (0 points)

    At first I noticed my Notes not syncing with my iPad.  I search for everything I could find and went as far as resetting iOS to factory then starting over.  Notes still didn't sync.  Then after some research, I discover Notes is tied in with iCloud mail.  So I log in to icloud.com with my account and was not able to go to the mail section.  When my girlfriend logs in with her account, it allows her to open up the mail section.  So I wasted time resetting everything.  At least now iOS is fresh.

  • 28. Re: icloud mail down?
    hlbmd Level 1 Level 1 (0 points)

    Mine has been down since 6 am yesterday here in DC.  I spoke to an apple rep this morning, all he told me was that "half" of the people affected were restroed last night and the rest will be at 11 am EST, I find it hard to believe it was only 1.1% affected.

  • 29. Re: icloud mail down?
    Jean-Marie Calvat Level 1 Level 1 (10 points)

    Paris, still down and it's been more than 36 hours.

    Down on my iOS iPhones and on both my MacBook Pro and iMac. I haven't received mail and wasn't able to send any since Monday 10th Sept afternoon (Paris time) through Mail or thru iCloud!!!

    Is this another kind of September 11 attack ?

    Anyway I would appreciate some information on Apple.com sites (French or American) but nothing ! I guess, no I'm sure, that this wouldn't have been treated this way when iPapy was alive !

    Same here it's a disaster, for I work from home.

     

    <Edited By Host>