1 2 Previous Next 16 Replies Latest reply: Apr 2, 2013 10:41 PM by rajshree san francisco
madelsevilla Level 1 Level 1 (0 points)

I tried restarting the SMC of my laptop and it didnt work. prior to updating to Mountain Lion, my battery life was still okay. but after updating, it drains fast and it says that I need to have my battery replaced. "service battery" How did that happen overnight?? and is there any way for me to fix this problem??


MacBook Pro (13-inch Mid 2010), OS X Mountain Lion
  • 1. Re: "service battery" after upgrading to Mountain Lion
    Noble Seven Level 4 Level 4 (2,730 points)

    Well it has to happen sometime, and when it does, it will happen in an instant. If it says "service battery", then you should get it serviced. Take it to an Apple Store, or buy a replacement online.

  • 2. Re: "service battery" after upgrading to Mountain Lion
    madelsevilla Level 1 Level 1 (0 points)

    But why does it seem to happen to a lot of people too? You mean to say that after updating to Mountain lion, all of our batteries suddenly needed repair?

  • 3. Re: "service battery" after upgrading to Mountain Lion
    markwmsn Level 5 Level 5 (4,120 points)

    Maybe Mountain Lion is better at detecting failing batteries than previous systems.

  • 4. Re: "service battery" after upgrading to Mountain Lion
    Ben Rigsby Level 2 Level 2 (440 points)

    Try to fully cycle the battery. Use it till it automaticly goes to sleep and then let it sit till the pulsing light stops (totally dead). Then charge all the way without unpluggung. Maybe that will bring it back to life.

  • 5. Re: "service battery" after upgrading to Mountain Lion
    alwaysforever Level 1 Level 1 (75 points)

    There does seem to be evidence that some users batteries are being affected by the installation of Mountain Lion.

     

    Unfortunately, once your battery shows the service message, even reverting to an older operating system doesn't seem to change its condition. It looks like your computer is one of the affected models. You'll need to have your battery serviced, most likely have it replaced... but before you do, zero out your HD and reinstall your old OS.

     

    Don't update to Mountain Lion again until this issue has been resolved by the OS developers at Apple. If you do, you may risk killing your replacement battery, too. Sorry.

  • 6. Re: "service battery" after upgrading to Mountain Lion
    Hesedel Level 1 Level 1 (0 points)

    The SMC reset helped me. I'm using an early 2011 13" macbook pro. After upgrading to Mountain Lion, I noticed the battery drained so fast and after a while I got the Service Battery message.

     

    I was really about to have it replaced, It's a good thing I had a hard time doing that in my country!

     

    After completely draining and charging my battery and then doing the SMC reset, it went back to normal.

  • 7. Re: "service battery" after upgrading to Mountain Lion
    madelsevilla Level 1 Level 1 (0 points)

    THank you. one of these days, ill probably bring my laptop to a service center

  • 8. Re: "service battery" after upgrading to Mountain Lion
    CountPollen Level 1 Level 1 (0 points)

    Today it happened to me too. Service battery notice. Current charge 0% (*huh*, how can it still be running...)

     

    This is already my third battery in my early 2008 MacBook Pro. I have the feeling that:

    1. OS X upgrades kill my batteries: I had to replace the battery after upgrading from 10.5 to 10.6 and now from

        10.7 to 10.8.

    2. The MacBook Pro early 2008 is a very bad series:

         - Display "clamshell" has been replaced due to broken LED issue (only half the LED's lighting up after sleep)

        - Logic board had been replaced (bad NVIDIA GPU)

        -- Both these issues have been solved under Applecare, luckily.

         - Battery has been replaced 3 (THREE!) times in 3 years. The average lifespan of a battery is slightly less 

          than ONE year.

     

    For me - personaly - these issues are really the limit. After being a loyal Apple user for more than 6 years I feel quite disappointed.

    I will contact a European Apple "Premium" Reseller this week to see what they are prepared to do.

    Since I live in the South of the Netherlands I would have to travel about 180 km to the nearest real Apple Store (Amsterdam). The warranty has long expired, so perhaps now is the time to stop wasting money on repairs and buy a cheap € 400 laptop on linux instead of another € 139 battery...

     

    I really, really hope that the Service Battery issue is a (bad) joke and an update of OS X will solve the issue.

  • 9. Re: "service battery" after upgrading to Mountain Lion
    CountPollen Level 1 Level 1 (0 points)

    One reply to my own post.

     

    Apple: I am open for suggestions and willing to try out anything. My life and job depends on my MacBook Pro.

  • 10. Re: "service battery" after upgrading to Mountain Lion
    petermac87 Level 5 Level 5 (4,205 points)

    CountPollen wrote:

     

    One reply to my own post.

     

    Apple: I am open for suggestions and willing to try out anything. My life and job depends on my MacBook Pro.

    You will need to tell Apple

     

    http://www.apple.com/feedback/macosx.html

     

    This is simply a User to User Forum, with others like yourself trying to help resolve each others issues.

     

    Cheers

     

    Pete

  • 11. Re: "service battery" after upgrading to Mountain Lion
    infobleep Level 1 Level 1 (10 points)

    Having read a post about resitting the SMC on another forum and also on Apples Web Site, I am now getting the service battery error message.

     

    I'm not 100% certain how well my battery is doing because it wasn't doing well before I reset the SMC anyway so I had to do that once I found out about that.

     

    My warrenty is about to run out this month so I am wondering would Apple replace the battery? I don't mind if the Battery has genuinely worn out as they don't last forever but if an Apple update has caused it to ware out early then I would like to get Apple to replace it.

     

    Looks like the warrenty ran out at the end of August. I might still go to an Apple store anyway to find out more.

     

    I may be after a new Mac soon anyway as I could preferably do with a ligher one for travelling and having owned an iPod Touch, which overall I like, I'm not keen on getting an iPad. No unix shell available as far as I know.

  • 12. Re: "service battery" after upgrading to Mountain Lion
    marcb08852 Level 1 Level 1 (0 points)

    Just happened to me - doubt it's a coincidence since I upgraded to Lion too-this upgrade has been very destructive - doesn't seem fair to have to afford a new battery because I upgraded...

  • 13. Re: "service battery" after upgrading to Mountain Lion
    CT Level 6 Level 6 (15,545 points)

    Coincidence.

  • 14. Re: "service battery" after upgrading to Mountain Lion
    CountPollen Level 1 Level 1 (0 points)

    Hi marcb08852,

     

    Personally I solved the issue. Im my case I think it was caused by an older version of Onyx.

    Try this:

    1. reset pram (Ctrl + Option + P + R) on boot
    2. Install new version of Onyx and perform maintenance scripts and repair permissions
    3. reboot

    System should be fine then.

     

    What I noticed though is that after I had solved the issue, battery quality had decreased from 97% to 91% max. charge. That is quite dramatic...

     

     

    Goog luck!

    If you can't solve your issue: contact Apple store or reseller.

    If your battery is younger then 1 year you can get a new one under guarantee.

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