cericksen
Level 1 (1 points)

Q: iTunes 10 issues - not properly installed

When I open my iTunes I get this message "iTunes not properly installed. If you wish to import or burn CDs you need to resinstall iTunes." I went ahead and re-installed iTunes and I'm still getting this error. I'm on a PC. Any suggestions?

Windows 7

Posted on Sep 12, 2012 11:24 AM

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cericksen

Q: iTunes 10 issues - not properly installed

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  • Helpful answers

  • by b noir,

    b noir b noir Sep 12, 2012 12:55 PM in response to cericksen
    Level 9 (72,129 points)
    Sep 12, 2012 12:55 PM in response to cericksen

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

  • by cericksen,

    cericksen cericksen Sep 12, 2012 1:13 PM in response to b noir
    Level 1 (1 points)
    Sep 12, 2012 1:13 PM in response to b noir

    I really appreciate your response - here's what come out of the test:

     

    Microsoft Windows 7 x64 Enterprise Edition (Build 7600)

    LENOVO 4389BB4

    iTunes 10.7.0.21

    QuickTime 7.7

    FairPlay 2.2.19

    Apple Application Support 2.2.2

    iPod Updater Library 10.0d2

    CD Driver Not Available

    CD Driver DLL Not Available

    Apple Mobile Device 6.0.0.59

    Apple Mobile Device Driver 1.59.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 003AAB7C03B96898

     

     

    Current user is an administrator.

    The current local date and time is 2012-09-12 13:12:40.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    NVIDIA, NVIDIA Quadro FX 880M

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 10.7.0.21 (x64) is currently running.

    iTunesHelper 10.7.0.21 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

    **** CD/DVD Drive Tests ****

     

     

    LowerFilters: CmgPCS (7.1.3.42),

    No drivers in UpperFilters.

    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

  • by b noir,

    b noir b noir Sep 12, 2012 1:19 PM in response to cericksen
    Level 9 (72,129 points)
    Sep 12, 2012 1:19 PM in response to cericksen

    Many thanks. This looks to be the clue:

     

    CD Driver Not Available

    CD Driver DLL Not Available

     

    With that one, I'd start with solution 3 from the following document:

     

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install