Currently Being ModeratedSep 8, 2012 3:12 AM (in response to oshtull)
I have had exactly the same problem, and support doesn't seem to be able to handle it. It's disappointing.
Currently Being ModeratedSep 12, 2012 4:31 PM (in response to Will Mallouk)
I have exactly the same problem. Change my Apple ID several times. And on the sign-in page there is no link to any contact or explanation or help or anything. This is really troubling!
Currently Being ModeratedSep 13, 2012 10:32 PM (in response to Jerry2177)
I read another blog post at http://answers.yahoo.com/question/index?qid=20090506020420AAWegMn where they said:
download iTunes http://www.apple.com/itunes/download/
install it, open it, then: on the middle of the screen on you left hand side click on Itunes Store. Then on the right hand upper corner click sign up. Then, just follow the steps!
I did as they said...and I connect to iTunes, but still not https://itunesconnect.apple.com/
then I found a 14 minute video, the first 3 minutes of which was self promotion, but it actually covered the topic of enrolling for itunesconnect in some detail (basicaly search for apply for itunes connect account)
I gotta fall asleep at this point though so I've not followed through yet!
Currently Being ModeratedSep 14, 2012 12:30 AM (in response to oshtull)
Apple support finally got back to me and sorted my problem. As far as I understood this is a problem that could not be solved without their help, and there are many reasons why it could happen. My advice to you is to get in touch with apple support.
Currently Being ModeratedNov 15, 2012 4:50 PM (in response to oshtull)
This just happened to me too. I had to contact Apple Developer support and they solved my problem right away. It turns out that the abbreviated province (Canada) in my dev account was causing problems with their internal systems.
If you can't get in, call developer support. It worked for me.
Currently Being ModeratedDec 21, 2012 6:56 PM (in response to ProcuraIOS)
Its a bunch of BS been trying for over a year to recover over 1000 purchased songs and no one can help me
Currently Being ModeratedJan 16, 2013 1:35 PM (in response to Will Mallouk)
How can i contact them, apple support,do u have any link please it would be very helpful
Currently Being ModeratedJan 16, 2013 1:38 PM (in response to tripodous)
This is the number that I called and they were able to solve my problem very quickly
Currently Being ModeratedOct 29, 2013 3:31 PM (in response to ProcuraIOS)
Canadian devs makes sure you enter the full province name in your profile (e.g. Ontario, not ON).
Currently Being ModeratedOct 29, 2013 8:13 PM (in response to oshtull)
Did you open a new account /ID to use only with your books? meaning you now have two accounts each with different email/usernames?
Apple require you to have separate accounts for free and paid paid books.
Some have been able to use their original Apple account details with free books - some have not.
Apple do not send out emails, its up to you to deal with it in your own way.
I suggest you start again, open a new email account specifically for use with free books and open a new Account ID again just for free books, when the Apple account is accepted, you can open a new iTunes Connect account. This way everything is separate and related.
Duplicate the above for paid books and you will need to check out the banking and contracts sections for all the Apple requirements.
Currently Being ModeratedDec 6, 2013 5:13 AM (in response to oshtull)
I just ran in to this, but the solution was easy. I had a developer that couldn't log in even though he was listed as an admin in the developer account. I didn't realize that I had to also put him in the itunesconnect Manage Users section. Duh.