HT5188: Apple Configurator: Using Volume Purchase Program (VPP) Redemption CodesLearn about Apple Configurator: Using Volume Purchase Program (VPP) Redemption Codes
Currently Being ModeratedJun 14, 2012 12:10 PM (in response to MTSD-IT)
iTunes on the configuration computer must be "authorized". You can do that in iTunes > Store menu > Authorize this Computer.
Very silly that they don't specify that in the error message where you authorize.
Currently Being ModeratedJun 14, 2012 12:25 PM (in response to ThrustinJ)
Unfortunately all that was already done. After calling around trying to get a person who supported Configurator, then getting escalated to Level 2 support, we found that everything indeed was set correctly. The problem was that Configurator was trying to use two licenses (one for the download, one for the installation) and there was only one available. I didn't mind the loss on the $0.50 app, but I wasn't about to buy a 2nd license for the $180 app. This was a defect fixed in the previous version of Configurator, which was never on my Macbook. I have the updated version... so they figured that there was something wrong with the codes that the app store sent me. I've been waiting two weeks now for new codes, I was supposed to get them eons ago. Nothing yet, and no responses to my requests. So I can't say whether or not this will fix the issue either.
Currently Being ModeratedSep 13, 2012 11:47 AM (in response to akalthof)
You are not running the latest Configurator (1.1.2) if you have that option( to enter an apple id) in preferences. It sounds like you are on 1.01. You should delete the Vpp spreadsheets you imported, update to 1.1.2, and reimport them. When you reimport the vpp spreadsheets use freshly downloaded ones from the vpp website. You will be prompted for the itunes account authorized for the mac when you reimport and deploy. You can also check the usage of the codes in Configurator to see what ones are being assigned to what device, and see if "wierd stuff" is happening.
Currently Being ModeratedSep 13, 2012 12:55 PM (in response to MTSD-IT)
We are a K-12 school, so the end result after playing phone/email roulette for two days was to email email@example.com. There may be a new version now, but at the time we were running the latest version (the Apple tech remoted in and verified it).
Currently Being ModeratedSep 13, 2012 3:13 PM (in response to mtsd-vt-it)
I had similar issues, so I deleted the paid apps, deleted the vpp spreadsheets, added the paid apps, downloaded new VPP spreadsheets for the items in the vpp store, readded the apps, reimported the new spreadsheets, got prompted to enter the itunes account of the computer running configurator, and everything worked like it was supposed to.
Currently Being ModeratedSep 21, 2012 10:01 AM (in response to MTSD-IT)
In my case I had the error if I did NOT have my configurator install the Profile with the Wi-Fi access payload configured before or during the app install process. If I load the Profile on the ipads, then internet access happens, then suddenly the error about App Not Authorized goes away. Seems they like to send a Wi-Fi double check from the iPad to ensure you are authorized for the code on install. Worth a shot, especial if like me you are starting off with fresh out of the box, newly prepared iPads.
Currently Being ModeratedNov 24, 2012 12:49 AM (in response to MTSD-IT)
This is similar to my issue except when the redemption code import process was all take care of, the paid apps showed in the app dock along with the free apps and also displayed the number of redemption codes remaining. HOWEVER, the two rows for just the two paid apps appeared dim (grayed out) and were inactive. Meaning I was unable to select the checkbox that app to be included in the Preparation of devices.
I also made sure that the Mac Mini used throughout this process was an authorized iTunes Store computer for the initial, non-VPP Apple ID. I did not select the devices to be supervised because after having so much trouble & running short on time, I wanted to be able to install the apps manually as a plan B. (which I wasn’t able to do either….) Note: I am working with Mountain Lion & iPad 6.0 software. We are using an Ergotron cart to sync with Apple Configurator.
Currently Being ModeratedDec 7, 2012 6:54 AM (in response to mskiwifruit)
I am having the same issue as mskiwifruit - I have a large number of iPads at a school. I have purchased all my codes legitimately through the VPP program and imported them into Configurator.
When I want to install Apps on an iPad through Configurator the free apps will allow me to check the box, however the paid apps won't allow me to check the box.
I can, however, install them my using the App Store on each individual device, but I don't want to do that.
My system was working perfectly until about 2 weeks ago and then all the sudden stopped working.
I really need a fix to this!
Currently Being ModeratedApr 16, 2013 6:24 PM (in response to MTSD-IT)
I had the same issue,
Q1. Does this happen ONLY with one appe device?
I was using apple configurator to configur 59 iPadmini(s),
(Altogether 3 trollies, divided with 17, 19 and 23 in each)
Things that you should notice:
1. Make sure that after redeemin the appl VVP cods, go back to the VVP webpage and dowload the new spreadsheet. Direct Link:
+ Since you have already redeemed one app, the old spreadsheet doesnt recognise that you have done so. In the new spreadsheet,
2. tyr to install the free apps first, only for the last ipad/iphone,
3. if you are unable to fix it with anyway, call apple care,
they are pretty good, they will make sure that you get the X number of apps you need.
+ when you recevie these codes make sure that you ask them to send it via an excel spredd sheet, so you can import them directly to apple configurator.
Hope this helps.