Currently Being ModeratedSep 14, 2012 2:18 PM (in response to Big Joon)
Is anyone familiar with changing the shipping address with AT&T. I had previously ordered an iphone from apple's website last year, but I have seen countless inviduals state that it is not that easy to change the address with AT&T.
Currently Being ModeratedSep 14, 2012 2:21 PM (in response to jandrade18)
You cannot change shipping address, period.
AT&T and Apple will only ship to billing address. My wife and I will switch off half days vacations next Friday to ensure our receipts on the release date.
Currently Being ModeratedSep 14, 2012 2:32 PM (in response to Big Joon)
Yup ordered two iphone5 white early this morning at 12:20am, from AT&T, got their email right away and got two texts this morning saying it's been processed and once it has tracking they will contact us again. Cant wait til next week...Yeah iphone 5
Currently Being ModeratedSep 14, 2012 2:39 PM (in response to Big Joon)
I went to the AT&T store yesterday, the 13th, just to ask questions about my plan before I pre ordered. The sales associate told me I could go ahead and pre order early. He took all of my info and and said the order would be placed at midnight. I got a few emails from AT&T this morning confirming the order. The sales rep sent a pic of my receipt to me by MMS. However, the order time on the receipt was 7:39 am central. One of the emails from AT&T says "Thank you for your recent order. Your iPhone will ship in approximately 14-21 business days *. All orders are processed on a first come, first served basis." I really wish I would have placed the order through Apple myself. Looks like mine is delayed even after I thought I was ordering early.
Currently Being ModeratedSep 14, 2012 2:44 PM (in response to ratmannx)
Are you sure? How did you change the address? On AT&T website, the address automatically pops up as the billing address with NO option to change. On Apple website, even you put in the work address as shipping address, it automatically changes to the billing address.
I'm sorry and don't want to giving wrong information. Would you tell us how you changed the shipping address, especially with AT&T?
Currently Being ModeratedSep 14, 2012 2:48 PM (in response to Big Joon)
Hey guys, adding in my 2 cents for everyone
First off historically and it seems now as well Premier customers are SCREWED as usual...
We will either get DELAYED notifications.. or none at all.. and our statuses sometimes don't even get updated.
I'm like the previous poster up above... Ordered online but i have a premier account.. my page says Pending still... only thing charged on my card is 1$
THe cancel button is gone however...
if i sign into my ATT account and go to My orders nothing is there.. but that's usually normal for premier customers.. i'm hoping i get on the first shipment... or i'm canceling the whole thing.
Currently Being ModeratedSep 14, 2012 3:21 PM (in response to Big Joon)
Just an FYI for everyone I just got off the phone with AT&T Premier Specifically,
1. It's possible to change your shipping address for the iPhone order.
2. Their system is down, and I was told to try calling back tomorrow.
This bit of information would probably help out others who may need to change their shipping address as well, and it might explain the notices taking so long.
Currently Being ModeratedSep 14, 2012 3:31 PM (in response to jandrade18)
I'm so sorry for misinformation. I'm on hold with AT&T at the moment requesting for a change of shipping address. It does look like the representative should be able to assist me.
Again, I'm sorry for not double checking before answering.
Currently Being ModeratedSep 14, 2012 3:33 PM (in response to Big Joon)
No, no its fine. Its so hard to get adequate information on this. I checked AT&T forums, and even their people said it was impossible. It wasn't until I talked to a Premier tech that I was able to find out I could change it.
Currently Being ModeratedSep 14, 2012 3:35 PM (in response to Big Joon)
Ordered at AT&T website this morning (approx. 11:25am EST)...received email from Premier thanking me for my order with order # and activation code including link to check order status; says I should receive the phone "as early as Sept 21st". The link to check the status of my order says the order is "processing" but it looks like some of the page is missing because after it lists the shipping carrier, the last line on the page says "Preordered Items:" and there's nothing else there. I called AT&T around 345pm and they said they don't see anything about my order as my acct still lists me as being eligible for an upgrade.
Nothing has come out of my bank account for the purchase & no sign of the order when I log in to myatt. Where is this elusive cancel button you speak of???
Currently Being ModeratedSep 14, 2012 3:39 PM (in response to jandrade18)
Nevermind, I stand corrected again. The representative at AT&T just got back to me after speaking with upper management.
YOU CANNOT CHANGE THE SHIPPING ADDRESS.
It is Apple's regulations for the iphone to be shipped only to the billing address, and that there is nothing AT&T can do to change this information. The lady was very polite and tried to help me, but just couldn't do it as per Apple's rules. The only thing AT&T could do is cancel the whole order and make a re-order with new information. Of course that means I would need a new billing information to match the shipping destination.
Of course, I'm not going to do that. I just confirmed that my order is on scheduled to be delivered by 9/21, so all is well. My wifey and I just need to switch off on staying home next Friday.