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Reinstall an application

279 Views 13 Replies Latest reply: Sep 16, 2012 7:12 PM by Dah•veed RSS
DerekBradley Calculating status...
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Sep 16, 2012 8:49 AM

I need to re-install FCPX which is shown in purchases but greyed out.  I understand that I should log in with my original password when I purchased the app. Can't remember it although I have tried a possibility but apple requies my current password to get in to purchases.  How can I re-download this program please?

IMac2.7, Mac OS X (10.6), Snow Leopard
  • Dah•veed Level 7 Level 7 (29,565 points)
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    Sep 16, 2012 9:00 AM (in response to DerekBradley)

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.

     

    The app can only be redownloaded with the same Apple ID used to buy it. Unless you can recover the password, you cannot download this app again.

    '09 Mac mini, iPad 2, iPhone 4S, OS X Mountain Lion, iOS (5.1.1) Mac user since 1984
  • Dah•veed Level 7 Level 7 (29,565 points)
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    Sep 16, 2012 9:10 AM (in response to DerekBradley)

    The password is not tied to the Mac App Store apps, only the ID used to buy them. We all change our Apple ID passwords for security purposes all the time, it does not effect redownloading apps.

    '09 Mac mini, iPad 2, iPhone 4S, OS X Mountain Lion, iOS (5.1.1) Mac user since 1984
  • Dah•veed Level 7 Level 7 (29,565 points)
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    Sep 16, 2012 1:16 PM (in response to DerekBradley)

    MAS can see its apps installed on any mounted partitions or drives. Is there something, such as an external drive, that may have FCPX installed?

    '09 Mac mini, iPad 2, iPhone 4S, OS X Mountain Lion, iOS (5.1.1) Mac user since 1984
  • Dah•veed Level 7 Level 7 (29,565 points)
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    Sep 16, 2012 1:30 PM (in response to DerekBradley)

    MAS = Mac App Store

     

    Do you have a backup drive? Are you using Time Machine? The MAS is seeing FCPX somewhere, which is usually why it is reporting it installed.

    '09 Mac mini, iPad 2, iPhone 4S, OS X Mountain Lion, iOS (5.1.1) Mac user since 1984
  • Dah•veed Level 7 Level 7 (29,565 points)
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    Sep 16, 2012 1:56 PM (in response to DerekBradley)

    In simple, but polite terms, you don't understand entirely how the process works and I am trying to lead you to understanding how it works. And I am trying to get you to share with me the information needed to figure out why the MAS isn't allowing you to download the app again.

     

    Yes, you deleted FCPX from your internal HDD, but if you are using Time Machine, then the app also exists on the backup. The MAS can see both. What the FCPX pane is reflecting to you with an Installed button, rather than a Buy button is that the MAS sees the app somewhere on your kit, so it won' download the app, because as far as the MAS is concerned, you don't need to. You see tha same info reflected on the Purchased pane.

     

    Unmount, eject and turn off or disconnect the drive with Time Machine and the MAS may let you download the app again.

    '09 Mac mini, iPad 2, iPhone 4S, OS X Mountain Lion, iOS (5.1.1) Mac user since 1984
  • Dah•veed Level 7 Level 7 (29,565 points)
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    Sep 16, 2012 2:23 PM (in response to DerekBradley)

    Are you seeing a gray installed button like this?

     

    Screen Shot 2012-09-16 at 4.18.11 PM.png

     

    If so, it just means that the MAS still sees the app installed somewhere on your kit. Shut down your Mac, disconnect every external HDD, USB thumb drive, etc that is connected to it and start it again. Does the MAS allow you to install the app?

    '09 Mac mini, iPad 2, iPhone 4S, OS X Mountain Lion, iOS (5.1.1) Mac user since 1984
  • Dah•veed Level 7 Level 7 (29,565 points)
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    Sep 16, 2012 7:12 PM (in response to DerekBradley)

    De nada. Glad to help.

    '09 Mac mini, iPad 2, iPhone 4S, OS X Mountain Lion, iOS (5.1.1) Mac user since 1984

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