HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits
jarhead64
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Q: Updated to ITunes 10.7 and now ITunes doesn't see my IPhone.

I updated my ITunes to version 10.7.0.21 and now it doesn't see my IPhone.

iPhone 3GS, iOS 5.1.1

Posted on Sep 15, 2012 5:58 PM

by jarhead64,Solvedanswer
jarhead64 jarhead64
Level 1 (0 points)
A:

Ended up removing ITunes; Quicktime; Apple Software Update; Apple Mobile Device; Bonjour; and Apple Application Support in that order, restarted computer..

 

Verified that all were removed(Control Panel, Add/Remove Programs) then downloaded ITunes and installed and voila it works.

Posted on Sep 16, 2012 10:33 AM

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jarhead64

Q: Updated to ITunes 10.7 and now ITunes doesn't see my IPhone.

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  • by ikoms,

    ikoms ikoms Sep 16, 2012 9:57 AM in response to jarhead64
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    Sep 16, 2012 9:57 AM in response to jarhead64

    The same problem here!

  • by jarhead64,Solvedanswer

    jarhead64 jarhead64 Sep 16, 2012 10:33 AM in response to ikoms
    Level 1 (0 points)
    Sep 16, 2012 10:33 AM in response to ikoms

    Ended up removing ITunes; Quicktime; Apple Software Update; Apple Mobile Device; Bonjour; and Apple Application Support in that order, restarted computer..

     

    Verified that all were removed(Control Panel, Add/Remove Programs) then downloaded ITunes and installed and voila it works.

  • by schmoolulu,

    schmoolulu schmoolulu Sep 17, 2012 7:48 AM in response to jarhead64
    Level 1 (0 points)
    Sep 17, 2012 7:48 AM in response to jarhead64

    This happened to me this morning. Running Win7 64-bit OS. Interestingly, once I unplugged the USB cable from the extension cable it was plugged into (and yes, the extender WAS plugged in as usual), then plugged the iPhone cable directly into a different USB port on my computer it recognized the phone and all was OK. Weird, but perhaps this will work for others.