5 Replies Latest reply: Jan 2, 2013 2:14 PM by madiegordon
RACBUTLER Level 1 Level 1 (0 points)

How do I change my rescue email?

  • 1. Re: How do I change my rescue email?
    Limnos Level 8 Level 8 (38,475 points)
  • 2. Re: How do I change my rescue email?
    Behnam_Maryam Level 1 Level 1 (0 points)

    I have the same problem, but I cannot remember my security question too. the only thing that I do know is my ID & password.

  • 3. Re: How do I change my rescue email?
    HANNAHDAFFODIL Level 1 Level 1 (0 points)

    i also have this problem :/

  • 4. Re: How do I change my rescue email?
    Sciara Level 1 Level 1 (0 points)

    Sign in to manage apple ID

     

    Go to "Password and security"

     

    ---> at this point you may be able to change your rescue email address

    ---> you may need to answer security questions and THEN be able to

     

    Alt strategy --

    This is what I actually did when I needed to change my rescue email. However, it is clear that the above strategies would now work for me.

     

    I needed to change my rescue email b/c I wanted that email to be my primary email/appleID.  The rescue email and primary cannot be the same for some reason. When I needed to do it, I forgot the answer to one of my security questions so was forced to click "Send reset security info email to •••••@***.com." This sent an email to my rescue email address -- so if you cannot access your rescue, this alt strategy will not work.

     

    When I clicked the link sent, something went wrong and aple could not bring me to that page. However, when I looked back in the browser tab where I was managing my AppleID, the page/environment for "Password and security" changed. All that was there was something to click that said "Reset .....". This brought me to a page to change all 'password and security' related issues including my rescue email address.

     

     

    Summary of Alt:

    Sign in to manage apple ID

    Go to "Password and security"

    click "Send reset security info email to •••••@***.com."

    --> may have to go to rescue email address and follow instructions there and it may work

    --> could be you only have to renew the 'password and settings' page to see new option to click "Reset...."

    --------> This latter step was available to me after clicking link in rescue email

  • 5. Re: How do I change my rescue email?
    madiegordon Level 1 Level 1 (0 points)

    But how do you change the rescue email address if you don't know what it is to begin with?  I can't get the reset information because I don't know what the rescue email is? any solutions?