mounira

Q: I've forgotten the answers secret account

I've forgotten the answers secret account

iPhone 4, iOS 5.1.1, plllllz

Posted on Jun 12, 2012 10:15 AM

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Q: I've forgotten the answers secret account

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  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Jun 12, 2012 10:24 AM in response to mounira
    Level 10 (104,453 points)
    Apple TV
    Jun 12, 2012 10:24 AM in response to mounira

    Welcome to the Apple Community.

     

    Start here, change your country if necessary and go to manage your account > password & security.


  • by jordykay,

    jordykay jordykay Sep 16, 2012 1:08 PM in response to mounira
    Level 1 (0 points)
    Sep 16, 2012 1:08 PM in response to mounira

    When logging in with password and clicking on the link for password and security, it asks for my security questions and won't go anywhere else until those are answered correctly, but I don't know the answer to them

  • by Ipodgreen13,

    Ipodgreen13 Ipodgreen13 Nov 18, 2012 9:29 AM in response to jordykay
    Level 1 (0 points)
    Nov 18, 2012 9:29 AM in response to jordykay

    Yah I have the same problem too and I cannot change them because I got a new iPod and I have no idea what my answers are.

  • by King_Penguin,

    King_Penguin King_Penguin Nov 18, 2012 9:31 AM in response to Ipodgreen13
    Level 10 (135,475 points)
    iTunes
    Nov 18, 2012 9:31 AM in response to Ipodgreen13

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

     

    Then select 'iTunes Store', and on the next screen select 'Account Management'

     

    Next choose 'iTunes Store Account Questions' and fill in that you'd like your security questions/answers reset.

     

    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • by Joshiepc1999,

    Joshiepc1999 Joshiepc1999 Dec 25, 2012 4:16 AM in response to King_Penguin
    Level 1 (0 points)
    Dec 25, 2012 4:16 AM in response to King_Penguin

    Thats the Problam with me There is nothing saying that !!!

  • by Daniel1981,

    Daniel1981 Daniel1981 Dec 30, 2012 3:21 AM in response to Joshiepc1999
    Level 1 (0 points)
    Dec 30, 2012 3:21 AM in response to Joshiepc1999

    Hy there I had the same issue: when buying books or music from the itunes store i am requested to answer to 2 security questions. Unfortunately i do not remember any correct answers so my account always gets blocked for 8 hours a d cannot buy anything! The phone support of apple is useless since in order to resolve the problem i need at least one right correct answer to the questions. Apple told me that there is no solution to my prob. I received some itunes gifts at Christmas and cannot do anything out of it...very frustrating!

  • by King_Penguin,

    King_Penguin King_Penguin Dec 30, 2012 3:27 AM in response to Daniel1981
    Level 10 (135,475 points)
    iTunes
    Dec 30, 2012 3:27 AM in response to Daniel1981

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • by Kusinagi,

    Kusinagi Kusinagi Jan 14, 2013 10:58 AM in response to Winston Churchill
    Level 1 (0 points)
    Jan 14, 2013 10:58 AM in response to Winston Churchill

    that didnt work it keeps asking the security Questions i dont remember them