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I Can't Copy a seemingly Compatible MP4 Song to my Ipod Classic

1008 Views 16 Replies Latest reply: Sep 21, 2012 11:27 AM by planb77 RSS
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Rebecca Revy Calculating status...
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Sep 16, 2012 5:06 PM

Hi  Guys,


I've been working on this problem for a few days and am really frustrated.   A few days ago I purchased  "Serah's Theme"  off of itunes and tried to  copy it to my  ipod.  However, I keep getting a message that says that it  didn't copy because it cannot be played on    my ipod.  


I have  the most recent Itunes on my HP Pavilion dv2000 laptop.



Stats about the song:


Format: mp4

Bit Rate: 256 kbps

Sample Rate: 44.100 kHz


I read up on acceptable formats and it seems to be compatible, so I have no idea what's wrong.   I have also tried hooking up my ipod, going to my device menu and checking the box that says to have higher bit rate songs converted to 128 kbps AAC


I have tried to convert it to AAC in itunes but when I try that it says something about there being an "unknown error." I have also tried  to convert it through a site called Zamzar and received an email that there was a problem with the conversion process ( they weren't specific about  what the problem was, just that an errr report was sent or something).


I would have just added on to a similar thread, but I didn't see an option.  Anyway, I am desperate for a solution.


Thanks for your time! 

iPod classic, Windows Vista
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