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How do I reset my security questions?

343727 Views 390 Replies Latest reply: Apr 15, 2014 5:02 PM by Alexiskatherine24 RSS Branched to a new discussion.
  • UnkownIntel Level 1 Level 1 (0 points)
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    Sep 4, 2012 8:42 AM (in response to dhaterz11)

    *** just tryed downloading somthin and it wanted my security question and it asked me questions that i had no idea what the answer was i hope apple fix this soon or i will be mad bro

  • Garcia805 Level 1 Level 1 (0 points)
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    Sep 6, 2012 6:28 PM (in response to dhaterz11)

    Go on itunes on you computer

    1. Press sign in(wait for it to load)

    2.Press forgot password

    3.An email will be sent to your email adress

  • whisperingspiirt Level 1 Level 1 (0 points)
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    Sep 6, 2012 8:35 PM (in response to Garcia805)

    I'm having the same problem. And I already had my answers reset 3 months ago so I know my answers are right because I wrote them down. It says because I'm on a new laptop but I've already purchased songs on here during the summer. Is there an error where they keep getting reset or something? This will be the second time I've had do this. :/

  • ultimation Level 1 Level 1 (0 points)
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    Sep 17, 2012 12:51 PM (in response to dhaterz11)

    i dont know about you guys, but, i can still purchase and download without having to answer security questions /o/

  • EllieMae23 Level 1 Level 1 (0 points)
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    Sep 17, 2012 1:41 PM (in response to dhaterz11)

    There are a few ways to do this.

     

    You can go to the link below and manage your account. If you know you password, You can reset them there under Password and Security.  It'll show the security questions but there's a link below it that says forgot your answers?  And it will send it to your email.

     

    Manage My Apple ID

     

    You can also contact Account Security through technical support by Apple and they can reset those as well

     

    From my experience, Account Security has a high call volume because they are a very small group so far.  So I would try the first option first

  • oxymoron1983 Level 1 Level 1 (0 points)
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    Sep 17, 2012 7:03 PM (in response to EllieMae23)

    I emailed Account security no one reset them for me

     

    and tehre is no link that says forgot your answers on my page

  • oxymoron1983 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 17, 2012 7:05 PM (in response to EllieMae23)

    Please tell me the number and maybe they can do it for me

    its been over three months now

    and i cant even download the old applications i deleted from my phne

    because it keep asking me stupid questions tha ti dont even remember now

  • lopo8 Level 1 Level 1 (0 points)
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    Sep 17, 2012 9:50 PM (in response to dhaterz11)

    So my girl friend was having the same problem - could not buy any apps since her apple security questions were "INVALID" according to apple. A simple solution we tried was making a new apple id with a new email address, select a new security question, sign out from your existing apple id from your i device, and then log in with your new apple id. It worked!

     

    Good luck!

  • TylerSampson Level 1 Level 1 (0 points)
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    Sep 18, 2012 5:26 PM (in response to dhaterz11)

    Really???

  • mineeme Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2012 2:12 AM (in response to dhaterz11)

    I've been on the phone with them about this. Got through to account security and was told to reset my security questions, I must first answer one of them.

     

    Apparently theres no other way around it. Great.

  • Apple Sumeet Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2012 1:29 PM (in response to dhaterz11)

    The only way to get the security questions reset is to contact the Account Security team by calling to the technical support number of teh particular country. It may take saome time as it is the new team introduced.

     

    I have got the questions reset after holding up the line for 25 mintues.

  • Zeedabest22 Level 1 Level 1 (0 points)
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    Sep 20, 2012 4:51 PM (in response to dhaterz11)

    I have the same problem can't change the questions

  • 99gsxftw Level 1 Level 1 (0 points)
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    Sep 22, 2012 1:09 PM (in response to dhaterz11)

    Anyone find a solution to this? This is rediculous.

  • devinfromcharlotte Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 22, 2012 3:54 PM (in response to dhaterz11)

    You can contact the Account Security team by following these steps:

    Please navigate to:

    https://expresslane.apple.com/

    Choose:

    iTunes > iTunes Store

    Then for Topic choose

    Account Management > Lost or Forgotten Apple ID password (any concerns regarding security questions also fall under this category)

    Choose Continue

    You will be given the options to Talk to Apple Support Now or Call Apple Support Later, please choose the option that works best for you. If the hold time is long, you might only have the option to talk with them later.

     

    If outside the US or Canada, and your country has Apple Phone Support, you must call and ask for The Account Security Team. They will then ask some security questions. If resetting your Security Questions, you must have a Credit Card on file so they can reset your Password First, then they can help reset your security questions.  You should be able to add a credit card via iTunes or appleid.apple.com> Billing. <-- Very important, or they can nto assist you!!!


  • douglas.s Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 2:33 AM (in response to dhaterz11)

    This is completely nuts that apple hasnt fixed it yet. I tried calling up and they just told me to go to the https://expresslane.apple.com/ link and now I have to sit around and wait.

     

    Apple really needs to establish a way to fix this without going through all this trouble. I mean come on, they just released the iPhone 5 but cant fix this little issue in an easy way for consumers.

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