HT201685: Find the software version on your iPhone, iPad, or iPod

Learn about Find the software version on your iPhone, iPad, or iPod

Allymcb17

Level 1 (1 points)

Q: my iphone is not coming up in itunes under devices

When i plug in my iphone to computer i am no longer seeing ''devices'' in list and so i cannot sync my iphone, any ideas??

iPhone 3G, iOS 4.2

Posted on Sep 17, 2012 12:47 PM

I have this question too

Q: my iphone is not coming up in itunes under devices

All replies

Helpful answers

by Bsiders522,

Bsiders522 Sep 17, 2012 12:48 PM in response to Allymcb17
Level 2 (205 points)

Sep 17, 2012 12:48 PM in response to Allymcb17

make sure you have nothing else plugged in, your using the cabel that CAME with the device and make sure itunes is updated, as well as restarting the computer and your plugged directly into the computer not a usb hub
Reply options

Link to this post

by whatheck,

whatheck Sep 17, 2012 12:50 PM in response to Allymcb17
Level 5 (4,092 points)

Sep 17, 2012 12:50 PM in response to Allymcb17

Are you using a Windows based computer or an Apple computer?
Are other iPhones recognized by that computer?

One of these articles will be a good place to start on getting the iPhone recognized on that computer.
iOS: Device not recognized in iTunes for Windows
iOS: Device not recognized in iTunes for Mac OS X
Reply options

Link to this post

by Allymcb17,

Allymcb17 Sep 17, 2012 12:56 PM in response to whatheck
Level 1 (1 points)

Sep 17, 2012 12:56 PM in response to whatheck

Hi
Using windows based computer but have tried the iOS: device not recognised and followed procedures in control panel, programmes etc but still doing nothing
Reply options

Link to this post

by razmee209,

razmee209 Sep 17, 2012 12:57 PM in response to Allymcb17
Level 7 (33,715 points)

Sep 17, 2012 12:57 PM in response to Allymcb17

try restarting your apple mobile device see link http://support.apple.com/kb/TS1567
Reply options

Link to this post

by Allymcb17,

Allymcb17 Sep 17, 2012 12:58 PM in response to Bsiders522
Level 1 (1 points)

Sep 17, 2012 12:58 PM in response to Bsiders522

HI
Done all of that too but still nothing, normally i just plug in and synch in progress comes up but nothing happening at all - usb port is working as i tried something else in it earlier so i am still lost :-(
Reply options

Link to this post

by Bsiders522,

Bsiders522 Sep 17, 2012 1:00 PM in response to Allymcb17
Level 2 (205 points)

Sep 17, 2012 1:00 PM in response to Allymcb17

Try looking into these article

http://support.apple.com/kb/TS3470
http://support.apple.com/kb/TS3125
Reply options

Link to this post

by Allymcb17,

Allymcb17 Sep 17, 2012 2:45 PM in response to Bsiders522
Level 1 (1 points)

Sep 17, 2012 2:45 PM in response to Bsiders522

Well i have now tried all of the advice given above and i am getting a message under the 'diagnostic connectivity test' that everything is correct and working except under the section 'ports' and it says iphone is not recognised and when i press the help button beside it it says cannot open url...
Reply options

Link to this post

by razmee209,

razmee209 Sep 17, 2012 3:01 PM in response to Allymcb17
Level 7 (33,715 points)

Sep 17, 2012 3:01 PM in response to Allymcb17

have to ask since all the link provided didn't help you. Is your phone jailbroken?
Reply options

Link to this post

by Allymcb17,

Allymcb17 Sep 17, 2012 3:09 PM in response to razmee209
Level 1 (1 points)

Sep 17, 2012 3:09 PM in response to razmee209

No, it is not jailbroken..it was bought on a contract with with my phone provider and it has worked in the past with synching and showing as device in the left panel but now nothing and i can't think of anything i have done to change this at all. When i try to use the apple service and support though i am getting 'missing url' with it too so i cannot get further than that to progress :-( it's driving me crazy
Reply options

Link to this post

by whatheck,

whatheck Sep 17, 2012 3:20 PM in response to Allymcb17
Level 5 (4,092 points)

Sep 17, 2012 3:20 PM in response to Allymcb17

Have you tried to take the security software out of the picture? You can try uninstalling it and testing again, or you can follow this Apple doc -> iTunes: Troubleshooting security software issues
Reply options

Link to this post

by Allymcb17,

Allymcb17 Sep 17, 2012 3:43 PM in response to whatheck
Level 1 (1 points)

Sep 17, 2012 3:43 PM in response to whatheck

I am trying that now but my security software is out of date and when i click on itunes troubleshooting security i get the message 'the page you are looking for cannot be displayed' i am trying to uninstall the security software but as yet getting nowhere
Reply options

Link to this post

by Cambs,

Cambs Oct 7, 2012 8:09 AM in response to Allymcb17
Level 1 (4 points)

Oct 7, 2012 8:09 AM in response to Allymcb17

same problem, affecting 2 devices. Also cannot access Itunes store. All fine till midweek.
hope you resolve, if you do I'd like to know how.
Reply options

Link to this post