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can't order prints in iPhoto

836 Views 5 Replies Latest reply: Mar 4, 2013 6:41 AM by pbarber RSS
green26 Calculating status...
Currently Being Moderated
Sep 17, 2012 3:06 PM

Please Help,

I have been trying to order prints in iPhoto to send to family and have been very unsuccessful.

I select the sizes of the prints, and confirm my shipping and billing addresses, then it stops. Does not show and progress with "Assembly and Upload"

iPhoto '11, OS X Mountain Lion (10.8.1)
  • LarryHN Level 9 Level 9 (54,810 points)
    Currently Being Moderated
    Sep 17, 2012 7:01 PM (in response to green26)

    Boot into safe mode and try again

     

    LN

  • Sim C Calculating status...
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    Oct 7, 2012 7:07 PM (in response to LarryHN)

    I have the same issue and tried rebooting multiple times, but the photos were never sent. On top of that, Apple charged me even though the process was never finished.

     

    Any ideas on how to solve this?

  • LarryHN Level 9 Level 9 (54,810 points)
    Currently Being Moderated
    Oct 7, 2012 7:08 PM (in response to Sim C)

    Exactly as posted

     

     

    Boot into safe mode and try again

     

    LN

  • Sim C Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 7, 2012 8:21 PM (in response to LarryHN)

    Again, the reboot thing did not work.

     

    It turns out that there was actually something broken with iPhoto causing this bug. I installed the latest update which fixes this issue of the print ordering flow hanging without ordering (update to iPhoto 9.4.1 from 9.4.0)

  • pbarber Calculating status...
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    Mar 4, 2013 6:41 AM (in response to green26)

    I've been having the same problem.  Spent an hour on the phone w/ Apple tech support before they finally blamed it on my photos.

     

    I even opened the photo in Photoshop, did some work on it, and saved it as PNG - still no luck.

     

    Other photos work ok.

     

    iPhoto fails inelegantly - simply re-displays the page w/ the "Place Order" button.  This occurs w/ the same photo on two different versions of OS X and two different versions of iPhoto.

     

    And no, safe boot didn't work.

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