Mr.Roy

Q: VISA not accepted. Your payment method is declined, please use another payment method.

I created an Apple ID by first downloading a free app. So I had chosen the "none" option in the payment methods section. Now I want to buy a paid app through VISA. But whenever I am trying to buy it , I get a message "Your payment method is declined. Please use another payment method". I have double checked all my card info and address. All are correct. Then why my card is being declined? !!

iPad, iOS 5.1.1, The new iPad

Posted on Sep 18, 2012 6:48 AM

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Q: VISA not accepted. Your payment method is declined, please use another payment method.

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  • by lllaass,

    lllaass lllaass Sep 18, 2012 6:54 AM in response to Mr.Roy
    Level 10 (188,838 points)
    Desktops
    Sep 18, 2012 6:54 AM in response to Mr.Roy
  • by Mr.Roy,

    Mr.Roy Mr.Roy Sep 18, 2012 7:06 AM in response to lllaass
    Level 1 (3 points)
    Sep 18, 2012 7:06 AM in response to lllaass

    I have tried both. Till now apple dint reply to my e-mail. And about my VISA billing address and other information, I am using the same VISA in all other places. There is no problem. All details are correct. Only apple refuses to accept it saying "Your payment method was declined!!"

  • by ARWillett,

    ARWillett ARWillett Sep 18, 2012 7:26 AM in response to Mr.Roy
    Level 2 (185 points)
    Sep 18, 2012 7:26 AM in response to Mr.Roy

    I would try to verify your billing address with your bank.  There are sometimes a "billing address" and "mailing address" associated with bank accounts.  From my experience from previous jobs, the correct zip code and CVC code on the back is what is verifiable information.

  • by Mr.Roy,

    Mr.Roy Mr.Roy Sep 18, 2012 7:32 AM in response to ARWillett
    Level 1 (3 points)
    Sep 18, 2012 7:32 AM in response to ARWillett

    I have already stated that I use the same billing inormation in many other places. My VISA is never denied anywhere else. If my given billing information would have been incorrect then it would have been rejected in all other places. Moreover if a wrong billing information is provided in the apple_payment_method page then the error message says "Incorrect details"!! . But in my case the error message is not that.

  • by ARWillett,Helpful

    ARWillett ARWillett Sep 18, 2012 12:36 PM in response to Mr.Roy
    Level 2 (185 points)
    Sep 18, 2012 12:36 PM in response to Mr.Roy

    Apple does use a really strict security feature, and some banks will flag a transaction due to an amount or flucuation of multiple sales going through the same card in a single day.  I used to handle card transactions all the time and would see this happen at least five times a day.  It usually takes talking to the bank to see what transaction codes they are getting with your card and they can assist you from there.  It can be frustrating at times, but this is pure measures for fraud prevention.

  • by From_subu,Helpful

    From_subu From_subu Feb 14, 2013 10:53 PM in response to ARWillett
    Level 1 (9 points)
    iPhone
    Feb 14, 2013 10:53 PM in response to ARWillett

    In my case master card is also not accepted !!

     

    Situation

     

     

    Ipad iPhone user

     

    Valid card . Valid today . Used in App Store befor . Used in other brick and

    Mortar stores before . Valid till date. Expiry not until 2014

     

    Used only one card , this master card on iTunes and App Store

     

    Suddenly apps won't update !!

     

    I think it is a country selection problem

     

    Check on iTunes Store . County seems ok

     

    Then read around

     

    I read around KB .... forums etc etc  like mad and some KB article says check settings - I tunes - apple account - view account - payment info etc

     

    So I do that

     

    iPhone - settings - iTunes ... - click / tap in apple I'd - click / tap  on view account - enter password - see payment info

     

    Oops !! All in red and aap stores says payment method NOT accepted

     

    I re type card number .... Validity ... Secret code ... Address etc still I keep getting a reply that the payment method is not accepted !!

     

    Why ??

     

    Not a train smash but getting very annoying !!!

     

    Serious issue ... I see tons of posts on this all over

     

    *** aaple are you Listening ???****

     

     

    Regards

     

     

    Subu

  • by Getmel,

    Getmel Getmel Feb 28, 2013 2:54 AM in response to Mr.Roy
    Level 1 (0 points)
    Feb 28, 2013 2:54 AM in response to Mr.Roy

    Hi,

     

    Im at my wits end now trying to register my debit card, it keeps coming up DECLINED!!!! Can somebody help me on this please??????????

  • by kyalmusic,

    kyalmusic kyalmusic Mar 8, 2013 4:54 AM in response to Getmel
    Level 1 (0 points)
    Mar 8, 2013 4:54 AM in response to Getmel

    The problem is between Apple and the bank. I have been trying for ages to get it registered (even tho its the same card ive bought apps with for over a year) and decied to contact my bank. they have said that the fraud prevention team are rejecting it, then they cancelled my card! i asked the woman on the phone if i try it with my new card when it arrives will it do the same, she said no, everything will be fine. so i tried it with my wifes card. guess what?? declined! and her card cancelled now too! either apple are not following some protocol that the banks need, or maybe its the bank being a #*#*! i bank with the Royal Bank of Scotland, anyone else with them thats having this problem?

  • by Akrammalik,

    Akrammalik Akrammalik Apr 21, 2013 1:26 PM in response to Mr.Roy
    Level 1 (0 points)
    Apr 21, 2013 1:26 PM in response to Mr.Roy

    I add my uk Lloyd's tsb bank debit card to my I tunes from srilanka ,but its not accepting can any one help me ?

  • by Ravirajpurohit ,

    Ravirajpurohit Ravirajpurohit Apr 21, 2014 1:47 AM in response to From_subu
    Level 1 (0 points)
    Apr 21, 2014 1:47 AM in response to From_subu

    I also have same problem my number 8128402047

  • by Unknown_monkey,

    Unknown_monkey Unknown_monkey Jul 26, 2014 2:44 PM in response to Mr.Roy
    Level 1 (0 points)
    Jul 26, 2014 2:44 PM in response to Mr.Roy

    I'm having the same problem only my card use to work. It's really annoying because every time I want a app I type in all the info correct and it doesn't work, I really need help urgently!

  • by Texas Mac Man,

    Texas Mac Man Texas Mac Man Jul 26, 2014 2:55 PM in response to Unknown_monkey
    Level 8 (46,611 points)
    Jul 26, 2014 2:55 PM in response to Unknown_monkey

    Unknown_monkey wrote:

     

    I'm having the same problem only my card use to work. It's really annoying because every time I want a app I type in all the info correct and it doesn't work, I really need help urgently!

    You tagged onto an older post. If you want an answer to your specific question, you need to create a new post. By creating a new post, you will receive emails when helpers post responses.

     

    The card needs to be a credit card, not a debit card. And the card address must be in the same country as the app store you are using.

     

    iTunes Store: Changing your payment information

    http://support.apple.com/kb/HT1918

     

    iTunes Store Accepted Forms of Payment

    http://support.apple.com/kb/HT5552

     

     

     Cheers, Tom

  • by Unknown_monkey,

    Unknown_monkey Unknown_monkey Jul 26, 2014 3:31 PM in response to Texas Mac Man
    Level 1 (0 points)
    Jul 26, 2014 3:31 PM in response to Texas Mac Man

    Oh I've got a debit card, but I swear it used to work Thanks for the help anyway

  • by imobl,

    imobl imobl Jul 27, 2014 7:12 AM in response to Unknown_monkey
    Level 5 (6,968 points)
    iPhone
    Jul 27, 2014 7:12 AM in response to Unknown_monkey

    It may have worked in the past, but Apple has changed what is now accepted

    for payment. See the links from Texas Mac Man above your post.

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