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TS2377: MacBook Pro: Distorted video or no video issues

Learn about MacBook Pro: Distorted video or no video issues

TS2377 Went to the Apple Store and they said the program ended in July 2012.

10186 Views 27 Replies Latest reply: Apr 4, 2013 1:43 PM by The_ErsatZ_Planet RSS
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Stimulacra Level 1 Level 1 (0 points)
Currently Being Moderated
Aug 20, 2012 12:29 PM

Went to the Apple Store and they said the program ended in July 2012.

 

Does anyone have any suggestions for resolving this issue or where I can go to get this fixed?

 

They quoted me $380 for the repair depot to swap out the GPU board. The cost of a new GPU is virtually the same amount the machine is worth on eBay. Please advise.

 

I was hoping this machine would tide me over while I save up for a new Retina MBP but at this rate and with Apple's declining quality of customer support and their widespread handling of the NVIDIA GeForce 8600 GT issue I am hesitent to endorse this brand any longer to friends and family. tis

 

Very disatisfied at the moment.

MacBook Pro (15-inch 2.4/2.2 GHz)
  • Allan Eckert Level 8 Level 8 (39,370 points)

    What program ended on July 2012?

     

    Are you talking about the warranty?

     

    Computers break. It is a sad fact of life but Apple has no monopoly on that. so if you go off to another vendor instead of Apple the same thing could happen with that one also.

     

    Allan

  • Badunit Level 6 Level 6 (10,760 points)

    It seems to me Apple is handling the GeForce 8600 GT problem okay. They gave everyone a 4-year extended warranty on it and issued refunds to those who paid for repairs prior to that. Most are outside that 4-year window by now. Is this what went bad on your Macbook Pro?

     

    http://support.apple.com/kb/TS2377

  • rrahimi Level 3 Level 3 (615 points)

    Try one of the Authorized Service Providers.

     

    I had the exact same issue (about two years ago). Apple store genius did not accept it and offered repair for ~$1100.

     

    I went to one of the Apple Authorized Service Providers. They kept the machine overnight, ran the standard test for this issue and did a free of charge mainboard replacement.

     

    However, if the extended warranty period has ended last month, then they are not obliged to fix it for free.

  • rrahimi Level 3 Level 3 (615 points)

    Sorry to hear that. Seems like a mess. Couple of points:

     

    For $300-$350, you can buy a used 2007 MBP. The part however is definitely more expensive than that, so the first quote was most likely a mistake, then they came up with that weird excuse.

     

    Take it somewhere else, even non-Apple for repairs. You can try replacing the Logic Board yourself:

     

    http://www.ifixit.com/Guide/MacBook-Pro-15-Inch-Core-2-Duo-Models-A1226-and-A126 0-Logic-Board-Replacement/681/1

     

    It might be cheaper than Apple's offer, but still more expensive than many new laptops.

  • carl wolf Level 6 Level 6 (13,910 points)

    Why did you wait for so long?  Frankly, that doesn't make any sense on your part.  At least you're not alone.  There's a guy on the iPod Nano forum who has a 6 year old device, and he wants Apple to replace it free.  Go figure.

  • Shootist007 Level 6 Level 6 (16,640 points)

    I would really like to know how they came up with a dampered, aftermarket 3rd party, display. Didn't realize any other screen would work in a Mac notebook. Let alone one that the owner says has never had the display replaced.

  • rrahimi Level 3 Level 3 (615 points)
    Why did you wait for so long?

     

     

    Because you wouldn't know about it until it stops working and Apple wouldn't replace unless they can see the problem.

     

    Even if you knew about it, as I mentioned in the comment above, it was not a straightfoward process. Apple Store wanted to charge me ~$1100, they declined that it was covered under extended warranty program. The only reason I took it to an AASP was that I googled the issue and found a blog that documented people's experiences with the program. So many were told by "geniuses" that they do not qualify, then went to another store, they ran the test and they qualified! The AASP ran the hardware test, it confirmed the my machine is a defective unit and replaced Logic Board for free.

     

    At least with the Nano recall you could check the serial number online and send it in before if failed. Not in this case though.

  • Shootist007 Level 6 Level 6 (16,640 points)

    You have been Lied to. The Repair program is for 4 years from date of purchase. Yes that 4 years is coming to an End as most of the system affected were bought more then 4 years ago. But on the odd chance you bought from Apple a Late 2007 or Early 2008 Macbook Pro in late September of 2008 you would still be covered.

     

    The store you took it to Flat Out Lied to you. There is Not Set End Date to that program. And now to top it off Apple is saying the screen was changed and refuses any server, even if paid for out of your own pocket.

     

    Time for you to call Apple Customer Relations.

  • gcfl Level 1 Level 1 (0 points)

    To equate replacing a 6-year old Nano with repairing a 4-year MPB having a serious Apple-acknowledged defect (that you can't get repaired prior to the manifestation of the defect) is flippant at best.

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