Skip navigation

Scanning not working with Acrobat Pro X or Photoshop?

4435 Views 20 Replies Latest reply: Feb 17, 2014 9:51 AM by ClubGirlyGirl RSS
1 2 Previous Next
Satchmo Level 4 Level 4 (1,245 points)
Currently Being Moderated
Sep 18, 2012 5:31 PM

My Epson Perfection V350 scanner is listed as a supported scanner on Apple's site.

 

After installing the latest versions of Acrobat Pro X and Photoshop Extended, the scanner is not available to either app. After several useless exchanges with Adobe online support, I called phone support tonight. I was told that neither Acrobat nor Photoshop support scanning in Mountain Lion and I should use Apple's Image Capture. If that is true it should be considered a catastrophe by Apple, Adobe, and Mac users. I tried installing the latest Photoshop TWAIN driver with not luck. I updated to Mountain Lion because scanning wasn't working in Lion. Appalling.

 

I have Epson driver 8.0 installed. It is all I can find. If anyone knows of something more recent, or a workaround for this nasty problem, I'm all eyes.

 

Acrobat Pro X is 10.1.4 and Photoshop Extended is 13.0.1

iMac 9,1, OS X Mountain Lion (10.8.1)
  • Allan Eckert Level 8 Level 8 (39,360 points)

    My Epson Artisan 730 scan perfectly fine using Image Capture.

     

    Allan

  • Allan Eckert Level 8 Level 8 (39,360 points)

    Yes I noticed.

     

    I was unable to get anything but Image Capture to see the scammer. I use Image Capture and then move the results elsewhere.

     

    Allan

  • Matt Broughton Level 5 Level 5 (4,905 points)

    I believe you need to install the TWAIN drivers from Epson for your scanner.  Although they are listed as being supported only through 10.6.x, they should work with ML also.  This will also install the Espon Scan application.  You can get the drivers for your scanner here.  The file name is epson13682.dmg.

  • Matt Broughton Level 5 Level 5 (4,905 points)
    Currently Being Moderated
    Sep 19, 2012 10:17 AM (in response to Satchmo)

    Satchmo wrote:

     

    Matt, you are right about the Epson Scan Utility. I didn't have it installed. I installed it before you posted, and the scanner appears and works in Acrobat, but Photoshop still can't see it. So, half way there. Thanks. The driver was the same as I had installed.

     

    Is there any part of your version of Photoshop 64 bit?  The Epson TWAIN driver is only 32 bit, so that may be the difference.  You mentioned in your first post that you installed the latest Photoshop TWAIN driver.  I wonder if that is the problem.  Is there a way you can go back to an earlier version of that part of Photoshop?  I am not familiar with Photoshop.

     

     

    If you visit the Drivers and Downloads for the Epson Perfection v350, you find no driver download but this message:

     

    Description: The latest Mac OS X ICA scanner driver for your Epson product is available only via Apple's Software Update. Here's how to get it:


    1. Connect the all-in-one or scanner to your Mac and power it on.


    2. Select the menu, then Software Update.


    3. Follow the on-screen instructions to install the available updates.

      Note: Software Updates may find multiple updates for your system. You may choose to install all or some of the updates by clicking onShow Details.


    Compatible Systems: Mac OS X (v10.8.x)

    That is a load of hooey: Software Update installs nothing for the scanner. And it doesn't supply the requisite Epson Scan Utility.

     

    I am well aware of how Epson's pages are laid out.  That is why I gave you the direct download link.  The ICA drivers are for Image Capture.  They do not use the TWAIN technology.  When you are on EPSON's site, you have to override the browser sniffer and say that you are using OS X 10.6.  Then you will see the Epson Scan software.  Much easier just to give you a direct download link from their ftp server.

     

    And yes, the ICA drivers probably were already installed with Mountain Lion.  I think a universal ICA driver is supplied as part of ML for Canon and EPSON scanners.  You can check by looking in the /Library/Image Capture/Devices folder for the EPSON ICA driver.  You will find the TWAIN driver you just installed at /Library/Image Capture TWAIN Data Sources.

  • Wayne of America Level 2 Level 2 (210 points)
    Currently Being Moderated
    Sep 19, 2012 10:18 AM (in response to Satchmo)

    Photoshop used to support scanning directly into the application, years ago.

     

    I don't believe that, for at least a couple of versions back, Photoshop any longer supports that workflow.

     

    I have an Epson Perfection 3200 scanner and have used Apple's built-in scanning apps for years... or since Photoshop stopped allowing that.

  • Matt Broughton Level 5 Level 5 (4,905 points)

    Thanks for the input Wayne.  I should have Googled for the answer before I posted before.  Satchmo indicated use of Photoshop Extended is 13.0.1 which is CS6.  There is a tech article from Adobe on the situation.  The short version is that the scanner driver (presumably TWAIN) does have to be 64 bit to work as Photoshop in CS6 only runs in 64 bit mode.  The latest EPSON TWAIN driver that I linked to is 32 bit only.

  • WALTER-MILANO-ITALY Level 4 Level 4 (2,175 points)
    Currently Being Moderated
    Sep 19, 2012 11:48 AM (in response to Satchmo)

    I Believe that Matt Broughton is right.

    CS5 can run in 32 or 64 bit mode and the TWAIN plugin (yes now it is a plugin) works only if you start CS5 in 32 bit mode.  If you start it in 64 the Twain Import menu simply is not listed in the menu.

  • Wayne of America Level 2 Level 2 (210 points)
    Currently Being Moderated
    Sep 19, 2012 12:01 PM (in response to Satchmo)

    Yeah, Apple users are a bit like the proverbial red-headed stepchild. Epson, Logitech, Intuit software, and others treat Windows users like their first born and update their stuff frequently. Meanwhile we are left on the sidelines.
    <end figurative speech>

  • WALTER-MILANO-ITALY Level 4 Level 4 (2,175 points)
    Currently Being Moderated
    Sep 19, 2012 12:06 PM (in response to Satchmo)

    I would not take Apple as responsible. The OS works and youa can use Adobe software and Epson Scanner.

    It is responsability of one of these two to develop a driver to let the Scanner works with the Adobe Software.

  • Matt Broughton Level 5 Level 5 (4,905 points)
    Currently Being Moderated
    Sep 19, 2012 12:12 PM (in response to Satchmo)

    Satchmo wrote:

     

    I don't fault Adobe for doing this, but I do fault Apple and Epson, among others, for not updating the drivers.

     

    Technically, the drivers have been updated.  They just are not using TWAIN technology anymore.  I will leave it to the reader to say whether that is a good or a bad update path.  I still have a ton of floppy discs and ADB keyboards and mice that aren't doing me much good.

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.