1 2 3 Previous Next 37 Replies Latest reply: Mar 16, 2014 8:04 AM by RichProfessional
AK33 Level 1 Level 1 (0 points)

The Nike+ connect installer says the software download has completed successfully but it is not there. I did have the software on the mac hard drive but had to uninstall when it stopped working. Now I can't reinstall Nike haven't been able to help iam on IOS 10.6


iMac, Mac OS X (10.4.7)
  • 1. Re: Nike+ connect won't install
    davebholzwarth Level 1 Level 1 (0 points)

    i have the same problem and i took my mac to the apple store and the apple genius could not get it to  install  either

  • 2. Re: Nike+ connect won't install
    Toiyota Level 1 Level 1 (0 points)

    I am having the exact same problem.  So ir has to be with the nike+ application and not the computers. I have an email into Nike and I will post what I find out.

  • 3. Re: Nike+ connect won't install
    Toiyota Level 1 Level 1 (0 points)

    oh yeah how did you uninstall it?  Did you just drag it to the trashcan and then emptied the trash?

  • 4. Re: Nike+ connect won't install
    AK33 Level 1 Level 1 (0 points)

    Yes just drag to bin then empty bin

  • 5. Re: Nike+ connect won't install
    AK33 Level 1 Level 1 (0 points)

    I have gone back to Nike and they are looking into the issue. They have sent the details onto their US research desk, which I hope is looking at the problem from an IT perspective. I did mention to them That I am not alone in having this issue which hopefully will spur them on to resolve it. I am wondering if the IOS 6 update has anything to do with it, but I'm not sure when I did that update

  • 6. Re: Nike+ connect won't install
    Toiyota Level 1 Level 1 (0 points)

    I got a brand new mac book pro and everything worked fine until I had to update the nike+ software. Then it was downhill from there. Just waiting to hear back from Nike about the problem but glad to read im not alone with it.

  • 7. Re: Nike+ connect won't install
    sundaydoti Level 1 Level 1 (0 points)

    has anyone had any updates on this? i just got the Nike fuelband but i can't install the Nike+ connect app to set it up

  • 8. Re: Nike+ connect won't install
    AK33 Level 1 Level 1 (0 points)

    I'm still waiting for Nike to come back with the solution. The released another version of the software but that didn't work either. Will keep you posted

  • 9. Re: Nike+ connect won't install
    sundaydoti Level 1 Level 1 (0 points)

    Here was the reply to my post with Nike direct. It did resolve my problem:

     

    The first question I have is: Are you using Mountain Lion OSX 10.8?


    Mountain Lion includes a new feature called Gatekeeper, which is intended to increase security by preventing the installation of malicious software. Our preliminary testing of Mountain Lion has uncovered that Gatekeeper's default settings could prevent the installation of Connect.


    Control-clicking the installer package, then selecting "Open" will override Gatekeeper. Once successfully installed, there is no further workaround needed.


    Another option is for you to change your Security & Privacy settings to allow applications downloaded from "Anywhere." This setting can be changed after Connect is successfully installed.


    If you are using another operating system or this does not resolve your issue, please respond via this email and we will work together to find a solution.

  • 10. Re: Nike+ connect won't install
    Toiyota Level 1 Level 1 (0 points)

    I use Mountain Lion OSX 10.8.  So you are saying control click on the installer package... which installer package?  The one for Nike Connect?

  • 11. Re: Nike+ connect won't install
    sundaydoti Level 1 Level 1 (0 points)

    I used the change in the security settings.

  • 12. Re: Nike+ connect won't install
    Toiyota Level 1 Level 1 (0 points)

    I did that before, allowing apps from anywhere to be installed and it did not work.

  • 13. Re: Nike+ connect won't install
    Toiyota Level 1 Level 1 (0 points)

    My security settings are already set to allow app from anywhere.  I download the Nike+ Connect installer, control clicked it, selected open.  Downloaded the application, computer said the application is installed on my computer. But when I go to look for it, it is no where to be found on my hardrive.  I am operating on Mountain Lion 10.8.2

     

     

     

    HELP PLEASE

  • 14. Re: Nike+ connect won't install
    AK33 Level 1 Level 1 (0 points)

    I have snow leopard installed on my mac. Nike did suggest the problem may be with Gatekeeper but the workaround (as Sundaydoti outlines above) did not work and my settings already allow downloads from anywhere.. Nike have come back to me this week and they finally recognise that this problem is not an isolated incident. Hopefully a solution will be found soon. Will let you know as soon as I hear!

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