Skip navigation

ios 6 stuck and Frozen

74458 Views 83 Replies Latest reply: Sep 10, 2013 3:33 AM by ag519 RSS
1 2 3 ... 6 Previous Next
explorz Level 1 Level 1 (45 points)
Currently Being Moderated
Sep 19, 2012 11:27 AM

Both my ipad and my iphone are stuck on a screen that shows an update progress bar that isn't moving.

 

The download happened.  This is in the installation phase.  What to do?  Both devices are frozen.  Scared to force a restart.

  • razmee209 Level 7 Level 7 (21,310 points)
    Currently Being Moderated
    Sep 19, 2012 11:28 AM (in response to explorz)

    Be patient and wait it out, I've been trying for the last hour and a half.

  • kilian6969 Calculating status...
    Currently Being Moderated
    Sep 19, 2012 11:29 AM (in response to explorz)

    It took my iPad2 about 30 minutes, and my iPhone 4 took over an hour. Both without the bar moving. After about an hour my iPhone buzzed twice, went black for a couple minutes then iOS 6 came up and is working now.

  • ashleyh9194 Calculating status...
    Currently Being Moderated
    Sep 19, 2012 11:29 AM (in response to explorz)

    I have 3GS and mine is stuck on preparing update, i have turned it off and back on once and still it is stuck, i dont know whats going on with it, other people have had a successful update in uder 20mins

  • Robert1986nb Level 2 Level 2 (465 points)
    Currently Being Moderated
    Sep 19, 2012 11:32 AM (in response to ashleyh9194)

    you should have never turned your phone off

  • paulcruse3 Calculating status...
    Currently Being Moderated
    Sep 19, 2012 11:34 AM (in response to explorz)

    I am having the same issue.

     

    I have a white iPhone 4s. My phone is super hot, shows the silver apple with the progress bar underneath it, BUT the bar is completely empty and isn't moving...

     

    I admit it is pretty unsettling, but I will follow the suggestions above and just wait it out... hopefully my phone doesn't die or not work...

     

    Thanks

  • paulcruse3 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2012 11:35 AM (in response to paulcruse3)

    I want to add, that my phone just now started working... the update worked [SOLVED] lol

  • ashleyh9194 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2012 11:40 AM (in response to Robert1986nb)

    well consdering it had only got stuck on the downloading stage when i turned it off and on again it would not have caused any issue as it was simply downloading, same thing if you pause the download on itunes, quit then re-open, but now it its taking its time on 'preparing update'

  • Nickv1221 Calculating status...
    Currently Being Moderated
    Sep 19, 2012 11:47 AM (in response to paulcruse3)

    Paul, what did you do to get it working again?

  • sergeregres Calculating status...
    Currently Being Moderated
    Sep 19, 2012 11:54 AM (in response to explorz)

    Same problem, however: the bar moved, while/post downloading, the black screen appeared with a spinning wheel then the bar appeared again, this time without moving. Took an hour to get to the second update black screen has been frozen for an hour or so since. Dealing with iPad 3 (GSM) & wifi.

  • ashleyh9194 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2012 11:56 AM (in response to Nickv1221)

    mines going now, just wait

    glad theres some good films on the tele

  • sergeregres Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2012 11:56 AM (in response to explorz)

    Update: just started moving, stuck again, and suddenly moved to the very end. Now stuck on the apple sign.

  • Gareth Llewellyn Calculating status...
    Currently Being Moderated
    Sep 19, 2012 11:57 AM (in response to explorz)

    Same problem. Downloaded fine and first status bar that appeared got to the end, now a second status bar has appeared and has remained empty for around 45 minutes. Devices: iPhone 4 and iPad 2.

1 2 3 ... 6 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (3)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.