7 Replies Latest reply: Sep 19, 2012 11:42 AM by CMCSK
bakpoket12 Level 1 Level 1 (0 points)

I am taking an online class and need to download software called Securexam Browser.  I had downloaded it two years ago, had problems recently so I unistalled it. Now I am trying to install it again.  There is an introduction, I agree to the terms, and then in gets to the Desitination Select.  It askes my to select the volume I want to install the software.  The Macintosh HD is the only available volume.  However, there is a red stop sign with an explamation point in the middle of it.  If I click on the icon it say I can not install the Securexam Browser on this volume.

 

I need to take this test next week.  Anyone help me.  I tried to create a new account with administrator privlidges but had the same problem.  Help please.

 

Thank you,

 

Ryan


Macbook Pro, Mac OS X (10.5.7)
  • 1. Re: Mac Volume won't let me download software
    CMCSK Level 6 Level 6 (10,425 points)

    I had downloaded it two years ago

    Which os were you using then?  Your system info confirms you are currently using Leopard.  Is Securexam Browser compatible with Leopard?

     

     

     

     

     

     

     

     

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  • 2. Re: Mac Volume won't let me download software
    bakpoket12 Level 1 Level 1 (0 points)

    Thank you for respondng.

     

    I am not using Leapard.  I just have OS X (10.5.8)

    The Securexam Browser is very common software.  I am sure it is compatible with just about everything.

     

    Would that matter anyway?

  • 3. Re: Mac Volume won't let me download software
    CMCSK Level 6 Level 6 (10,425 points)

    Leopard is OS 10.5.x

    Snow Leopard is OS 10.6.x

    Lion is OS 10.7.x

    Mountain Lion is OS 10.8.x

     

    So yes, you are using the Leopard os and it does matter if software is compatible with the os.  You need to contact the manufacturer.  Doesn't matter if the software is "common."  It needs to be compatible with the os that is on your computer.

     

     

     

     

     

     

     

     

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  • 4. Re: Mac Volume won't let me download software
    bakpoket12 Level 1 Level 1 (0 points)

    I looked up the software. It says it is compatitble with Mac OS X.  I had it downloarded just a fews days ago, so it should be downloading.  Any other ideas?  The software support can't help me.  They keep saying it is my computer.  Like I said, I have not changed any of the settings and have never had a problem with this mac before.

  • 5. Re: Mac Volume won't let me download software
    CMCSK Level 6 Level 6 (10,425 points)

    bakpoket12 wrote:

     

    I looked up the software. It says it is compatitble with Mac OS X.  I had it downloarded just a fews days ago, so it should be downloading.  Any other ideas?  The software support can't help me.  They keep saying it is my computer.  Like I said, I have not changed any of the settings and have never had a problem with this mac before.

    If it wasn't for the fact that you need Securexam Browser for your online classes, I would tell you to trash it and find another that has better tech support for their customers.

     

    One of the system requirements for Macs (Securexam Browser) is 40 MB or more free Hard Drive space is needed to use the browser.  How large is your hard drive and how much hard drive space do you have left?

     

    Disconnect all peripherals from your computer.

     

    Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.

    Select your language.

    Once on the desktop, select Utility in the menu bar.

    Select Disk Utility.

     

    Select the disk or volume in the list of disks and volumes, and then click First Aid.

    Click Repair Disk.

    Restart your computer when done.

     

    Repair permissions after you reach the desktop-http://support.apple.com/kb/HT2963 and restart your computer.

     

    Reinstall the browser, repair permissions and restart your computer again.

     

    If the issue continues, contact the head of the online school and ask if there is another browser you can use that is Mac friendly or at least Mac compatible.

     

     

     

     

     

     

     

     

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  • 6. Re: Mac Volume won't let me download software
    bakpoket12 Level 1 Level 1 (0 points)

    I have 176 MB available.

    I appreciate your help.

    I guess I need to borrow a computer or try something else.

     

    Thank you

  • 7. Re: Mac Volume won't let me download software
    CMCSK Level 6 Level 6 (10,425 points)

    bakpoket12 wrote:

     

    I have 176 MB available.

    Thank you

    How large is your hard drive?  You may need to make room for storage space. 


    Rule of thumb: You should never let your hard drive get to where you have only 10-15% of space left.

     

     

     

     

     

     

     

     

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