1 2 Previous Next 20 Replies Latest reply: Feb 17, 2014 9:51 AM by ClubGirlyGirl
Satchmo Level 4 Level 4 (1,245 points)

My Epson Perfection V350 scanner is listed as a supported scanner on Apple's site.

 

After installing the latest versions of Acrobat Pro X and Photoshop Extended, the scanner is not available to either app. After several useless exchanges with Adobe online support, I called phone support tonight. I was told that neither Acrobat nor Photoshop support scanning in Mountain Lion and I should use Apple's Image Capture. If that is true it should be considered a catastrophe by Apple, Adobe, and Mac users. I tried installing the latest Photoshop TWAIN driver with not luck. I updated to Mountain Lion because scanning wasn't working in Lion. Appalling.

 

I have Epson driver 8.0 installed. It is all I can find. If anyone knows of something more recent, or a workaround for this nasty problem, I'm all eyes.

 

Acrobat Pro X is 10.1.4 and Photoshop Extended is 13.0.1


iMac 9,1, OS X Mountain Lion (10.8.1)
  • 1. Re: Scanning not working with Acrobat Pro X or Photoshop?
    Allan Eckert Level 8 Level 8 (41,525 points)

    My Epson Artisan 730 scan perfectly fine using Image Capture.

     

    Allan

  • 2. Re: Scanning not working with Acrobat Pro X or Photoshop?
    Satchmo Level 4 Level 4 (1,245 points)

    Allan, I don't think you noticed the topic of my post.

  • 3. Re: Scanning not working with Acrobat Pro X or Photoshop?
    Allan Eckert Level 8 Level 8 (41,525 points)

    Yes I noticed.

     

    I was unable to get anything but Image Capture to see the scammer. I use Image Capture and then move the results elsewhere.

     

    Allan

  • 4. Re: Scanning not working with Acrobat Pro X or Photoshop?
    Satchmo Level 4 Level 4 (1,245 points)

    That works, of course, but it obviates valuable features of Adobe products that have been available for years.

  • 5. Re: Scanning not working with Acrobat Pro X or Photoshop?
    Matt Broughton Level 5 Level 5 (4,905 points)

    I believe you need to install the TWAIN drivers from Epson for your scanner.  Although they are listed as being supported only through 10.6.x, they should work with ML also.  This will also install the Espon Scan application.  You can get the drivers for your scanner here.  The file name is epson13682.dmg.

  • 6. Re: Scanning not working with Acrobat Pro X or Photoshop?
    Satchmo Level 4 Level 4 (1,245 points)

    Matt, you are right about the Epson Scan Utility. I didn't have it installed. I installed it before you posted, and the scanner appears and works in Acrobat, but Photoshop still can't see it. So, half way there. Thanks. The driver was the same as I had installed.

     

    If you visit the Drivers and Downloads for the Epson Perfection v350, you find no driver download but this message:

     

    Description: The latest Mac OS X ICA scanner driver for your Epson product is available only via Apple's Software Update. Here's how to get it:


    1. Connect the all-in-one or scanner to your Mac and power it on.


    2. Select the menu, then Software Update.


    3. Follow the on-screen instructions to install the available updates.

      Note: Software Updates may find multiple updates for your system. You may choose to install all or some of the updates by clicking on Show Details.


    Compatible Systems: Mac OS X (v10.8.x)

    That is a load of hooey: Software Update installs nothing for the scanner. And it doesn't supply the requisite Epson Scan Utility.

    Why does Apple deposit scanner drivers in a Printer folder?

    Apple decided to bring much of the driver provision in-house. Having done that it should do a proper job of providing.

  • 7. Re: Scanning not working with Acrobat Pro X or Photoshop?
    Matt Broughton Level 5 Level 5 (4,905 points)

    Satchmo wrote:

     

    Matt, you are right about the Epson Scan Utility. I didn't have it installed. I installed it before you posted, and the scanner appears and works in Acrobat, but Photoshop still can't see it. So, half way there. Thanks. The driver was the same as I had installed.

     

    Is there any part of your version of Photoshop 64 bit?  The Epson TWAIN driver is only 32 bit, so that may be the difference.  You mentioned in your first post that you installed the latest Photoshop TWAIN driver.  I wonder if that is the problem.  Is there a way you can go back to an earlier version of that part of Photoshop?  I am not familiar with Photoshop.

     

     

    If you visit the Drivers and Downloads for the Epson Perfection v350, you find no driver download but this message:

     

    Description: The latest Mac OS X ICA scanner driver for your Epson product is available only via Apple's Software Update. Here's how to get it:


    1. Connect the all-in-one or scanner to your Mac and power it on.


    2. Select the menu, then Software Update.


    3. Follow the on-screen instructions to install the available updates.

      Note: Software Updates may find multiple updates for your system. You may choose to install all or some of the updates by clicking onShow Details.


    Compatible Systems: Mac OS X (v10.8.x)

    That is a load of hooey: Software Update installs nothing for the scanner. And it doesn't supply the requisite Epson Scan Utility.

     

    I am well aware of how Epson's pages are laid out.  That is why I gave you the direct download link.  The ICA drivers are for Image Capture.  They do not use the TWAIN technology.  When you are on EPSON's site, you have to override the browser sniffer and say that you are using OS X 10.6.  Then you will see the Epson Scan software.  Much easier just to give you a direct download link from their ftp server.

     

    And yes, the ICA drivers probably were already installed with Mountain Lion.  I think a universal ICA driver is supplied as part of ML for Canon and EPSON scanners.  You can check by looking in the /Library/Image Capture/Devices folder for the EPSON ICA driver.  You will find the TWAIN driver you just installed at /Library/Image Capture TWAIN Data Sources.

  • 8. Re: Scanning not working with Acrobat Pro X or Photoshop?
    Wayne of America Level 2 Level 2 (215 points)

    Photoshop used to support scanning directly into the application, years ago.

     

    I don't believe that, for at least a couple of versions back, Photoshop any longer supports that workflow.

     

    I have an Epson Perfection 3200 scanner and have used Apple's built-in scanning apps for years... or since Photoshop stopped allowing that.

  • 9. Re: Scanning not working with Acrobat Pro X or Photoshop?
    Matt Broughton Level 5 Level 5 (4,905 points)

    Thanks for the input Wayne.  I should have Googled for the answer before I posted before.  Satchmo indicated use of Photoshop Extended is 13.0.1 which is CS6.  There is a tech article from Adobe on the situation.  The short version is that the scanner driver (presumably TWAIN) does have to be 64 bit to work as Photoshop in CS6 only runs in 64 bit mode.  The latest EPSON TWAIN driver that I linked to is 32 bit only.

  • 10. Re: Scanning not working with Acrobat Pro X or Photoshop?
    WALTER-MILANO-ITALY Level 4 Level 4 (2,175 points)

    I Believe that Matt Broughton is right.

    CS5 can run in 32 or 64 bit mode and the TWAIN plugin (yes now it is a plugin) works only if you start CS5 in 32 bit mode.  If you start it in 64 the Twain Import menu simply is not listed in the menu.

  • 11. Re: Scanning not working with Acrobat Pro X or Photoshop?
    Satchmo Level 4 Level 4 (1,245 points)

    That's that, then. Scores of scanners, with drivers that are designed for 32-bit software, don't work with Photoshop CS6. As Adobe confirms:

     

    Photoshop CS6 only installs a 64-bit version on Mac OS.

     

    I don't fault Adobe for doing this, but I do fault Apple and Epson, among others, for not updating the drivers.

  • 12. Re: Scanning not working with Acrobat Pro X or Photoshop?
    Wayne of America Level 2 Level 2 (215 points)

    Yeah, Apple users are a bit like the proverbial red-headed stepchild. Epson, Logitech, Intuit software, and others treat Windows users like their first born and update their stuff frequently. Meanwhile we are left on the sidelines.
    <end figurative speech>

  • 13. Re: Scanning not working with Acrobat Pro X or Photoshop?
    WALTER-MILANO-ITALY Level 4 Level 4 (2,175 points)

    I would not take Apple as responsible. The OS works and youa can use Adobe software and Epson Scanner.

    It is responsability of one of these two to develop a driver to let the Scanner works with the Adobe Software.

  • 14. Re: Scanning not working with Acrobat Pro X or Photoshop?
    Matt Broughton Level 5 Level 5 (4,905 points)

    Satchmo wrote:

     

    I don't fault Adobe for doing this, but I do fault Apple and Epson, among others, for not updating the drivers.

     

    Technically, the drivers have been updated.  They just are not using TWAIN technology anymore.  I will leave it to the reader to say whether that is a good or a bad update path.  I still have a ton of floppy discs and ADB keyboards and mice that aren't doing me much good.

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