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1790 Views 5 Replies Latest reply: Feb 16, 2013 9:03 PM by markwmsn RSS
Jim Sullivan Calculating status...
Currently Being Moderated
May 8, 2012 11:01 AM

I have an Airport Extreme Base station with external hard disk storage devices attached and wish to use 'Back to My Mac' to access those drives remotely from my MacBook laptop when I am not at home on my own WIFI network.  I have 'Back to My Mac' enabled on the Airport Extreme Base station where my AppleID and password have been entered and stored correctly in the configuration, NAT Port Mapping is enabled.  Also, on my MacBook laptop preferences I do have 'Back to My Mac' enabled under the iCloud Preferences pane; however, I am receiving the following message next to that option: "Set up router for better performance" and when I click the "MORE" button for additional information on this issue I get the following pop up message:


What am I doing wrong? Why can't I access these external storage devices remotely?  I can only access them when I am at home on my MacBook within my own Airport Extreme WIFI Network but not when I am away from home.  Oh, and I also have an Airport Express wireless router at home used primarily for AirPlay, but it only extends the same WIFI network as the Airport Extreme base station.

MacBook2.1 Intel Core 2 Duo, Mac OS X (10.6.6)
  • Tesserax Level 8 Level 8 (47,575 points)
    Currently Being Moderated
    May 8, 2012 2:03 PM (in response to Jim Sullivan)

    Your tagline states that your using Snow Leopard. BTMM & iCloud require Lion.


    Please check out the following two Apple Support articles to see if either will help:

    Finally, check out this AirPort User Tip as well.

  • jgillis7 Calculating status...
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    Sep 19, 2012 3:09 PM (in response to Jim Sullivan)

    Did you ever find a solution, Jim? I'm trying to do the same thing.

  • markwmsn Level 4 Level 4 (3,945 points)
    Currently Being Moderated
    Feb 16, 2013 9:03 PM (in response to Jim Sullivan)

    AT&T U-Verse 2Wire Residential Gateways (RGs) do not support UPnP. Some AT&T users suggest putting the Time Capsule (or AirPort Extreme) into the DMZ of the RG; some suggest buying a block of static IP addresses, which can similarly bypass the routing bits of the RG (almost entirely).


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