HT203345: iTunes: Downloading iTunes for Windows using Internet Explorer

Learn about iTunes: Downloading iTunes for Windows using Internet Explorer
mpower830

Q: Error code 2324

Trying to install the newest version of itunes and I got this error code. Have since tried to download and install several more times and I get the same code.

 

Tried to delete whatever version of itunes that was on my computer and it tells me I can't do it because due to whatever progress the installer made, necessary files are missing.

 

***? What do I do? Does anyone know how to fix this?

 

 

Thanks.

iPhone 3GS, Windows 7

Posted on Sep 19, 2012 3:49 PM

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Q: Error code 2324

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  • by b noir,

    b noir b noir Sep 19, 2012 3:57 PM in response to mpower830
    Level 9 (72,129 points)
    Sep 19, 2012 3:57 PM in response to mpower830

    Let's try the fixit from the following Microsoft document with that one:

     

    Fix problems with programs that can't be installed or uninstalled

  • by mpower830,

    mpower830 mpower830 Sep 19, 2012 4:14 PM in response to b noir
    Level 1 (0 points)
    Sep 19, 2012 4:14 PM in response to b noir

    Tried that and it says it removed itunes.

     

    Went to re-install and now I get a new message saying that it can't access c:/programfiles/x86/itunes because I am not an administrator or don't have administrator prviledges.

     

    Found that a bit unusual since I'm on a laptop so it's not like I ever need to mess with priviledges. Do you know how to move around this?

  • by b noir,

    b noir b noir Sep 19, 2012 4:21 PM in response to mpower830
    Level 9 (72,129 points)
    Sep 19, 2012 4:21 PM in response to mpower830

    Went to re-install and now I get a new message saying that it can't access c:/programfiles/x86/itunes because I am not an administrator or don't have administrator prviledges.

     

    Hmmm.

     

    There's a couple of things that might be in play here.

     

    Let's try something relatively simple. Download and save a copy of the installer to your hard drive (don't run the install on line and don't start the install just yet):

     

    http://www.apple.com/itunes/download/

     

    Now right-click on the iTunesSetup.exe (or iTunes64Setup.exe) that you downloaded and select "Run as administrator".

     

    Does that go through any better for you?

  • by mpower830,

    mpower830 mpower830 Sep 19, 2012 4:31 PM in response to b noir
    Level 1 (0 points)
    Sep 19, 2012 4:31 PM in response to b noir

    I was hopeful, but I ended up with the same message.

    "The installer has insufficient privileges to access this directory: C:\Program Files (x86)\iTunes. The installation cannot continue. Log on as administrator or contact your local administrator."

     

    Plan B? Really appreciate your help by the way.

     

     

    Thanks,

    Michael

  • by b noir,

    b noir b noir Sep 19, 2012 4:33 PM in response to mpower830
    Level 9 (72,129 points)
    Sep 19, 2012 4:33 PM in response to mpower830

    Okay.

     

    It's also consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive. 

     

    XP instructions in the following document: How to perform disk error checking in Windows XP

    Vista instructions in the following document: Check your hard disk for errors

    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)

     

    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.

     

    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • by mpower830,

    mpower830 mpower830 Sep 19, 2012 5:35 PM in response to b noir
    Level 1 (0 points)
    Sep 19, 2012 5:35 PM in response to b noir

    It worked! It worked! It worked! It worked!

     

    I ran the disk check and while it didn't list any files or indexes that were damaged, it somehow fixed whatever was amiss. I was then able to install itunes as an administrator, as you previously suggested, and I'm now listening to Grizzly Bear while browsing the store.

     

    Thank you so much for your help, this was such a pain but there's no way I would have fixed it on my own.

     

     

    Thanks,

    Michael

  • by b noir,

    b noir b noir Sep 19, 2012 5:53 PM in response to mpower830
    Level 9 (72,129 points)
    Sep 19, 2012 5:53 PM in response to mpower830

    You're welcome! Glad you got things sorted out.

  • by kimo79,

    kimo79 kimo79 Oct 2, 2012 9:15 PM in response to b noir
    Level 1 (0 points)
    Oct 2, 2012 9:15 PM in response to b noir

    I also wanted to say thank you!  I was having the same issues!  I followed your instructions and BAM!  Fixed done!

     

    Thank you so very much!

     

    kimo

  • by Faraztaj,

    Faraztaj Faraztaj Nov 10, 2013 9:30 PM in response to b noir
    Level 1 (8 points)
    iPhone
    Nov 10, 2013 9:30 PM in response to b noir

    Hey Noir. I hope you doing great. I had the same problem, I tried doing couple of things but nothing worked. I followed up your advice posted on the blog. It helped me installing iTunes. Thank you so much. World is moving coz of nice people like you who take out time and help people solving their problem. Have a good one. Thank you once more.

  • by b noir,

    b noir b noir Nov 10, 2013 11:47 PM in response to Faraztaj
    Level 9 (72,129 points)
    Nov 10, 2013 11:47 PM in response to Faraztaj

    You're welcome, Faraztaj. Glad to have been of some help.

  • by dodgerbarbie,

    dodgerbarbie dodgerbarbie Sep 21, 2016 10:08 AM in response to b noir
    Level 1 (4 points)
    Sep 21, 2016 10:08 AM in response to b noir

    Thank you from me, too!