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Mail won't open after update

64757 Views 173 Replies Latest reply: Sep 25, 2013 10:35 AM by JoeNA612 RSS
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007Charlie Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 19, 2012 3:25 PM

Why does Security Update 2012-004 for 10.6 kick out Mail 4.5 ??

Won't open and the new Mail in the App folder doesn't have an icon and won't open

What the *)U(*Y(_+!!!!

PowerMac, Mac OS X (10.6.8)
  • Bob-H Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2012 4:25 PM (in response to 007Charlie)

    I had the same problem - my Mail was in the wrong place, and the updater made an inoperable app file. Fortunately, I was able to re-install the update and get the new version of Mail working. I did the following:

     

    1) downloaded the updater image file from Apple, It's called "SecUpd2012-004.dmg"

    2) put my old Mail app in the Applications Folder, then

    3) opened the disk image and ran the updater.

     

    If you have your old Mail.app file (and App Store file), it should work.

  • lainey Level 1 Level 1 (80 points)
    Currently Being Moderated
    Sep 19, 2012 5:01 PM (in response to 007Charlie)

    I copied that SecUp thing..but where to I paste it to find it? What a nuisance....I won't accept any more updates.

  • lainey Level 1 Level 1 (80 points)
    Currently Being Moderated
    Sep 19, 2012 5:21 PM (in response to 007Charlie)

    Where did you find the updated image file?

  • lainey Level 1 Level 1 (80 points)
    Currently Being Moderated
    Sep 19, 2012 5:49 PM (in response to Bob-H)

    I found the updater and d/l it. I get a message saying it can't be installed. The volume does not meet the requirements for this update.

     

    What does this mean and what can I do now?

  • Bob-H Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2012 5:57 PM (in response to 007Charlie)

    Glad it worked, 007Charlie. The installer application is always a good solution. Such as, if an App isn't working right, just install it again!

     

    Software Update is somewhat at fault here - I thought this thing installed some system files - it didn't clearly tell me about changing my Mail app. Oh well.

  • Bob-H Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2012 6:02 PM (in response to lainey)

    It may help, lainey, to do some Disk Utility repair permissions before you install the update, just to clear things up. I also ran the Onyx app to clear out the system cache - and got a few gigs of disk space.

     

    That note about the volume may tell you if the Volume Header needs repair. Running Disk Utility and checking the disk might indicate that.

  • patriciados Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2012 6:17 PM (in response to 007Charlie)

    I was so happy to find this thread & the great answer from Bob_H, but it didn't work for me.  My mail folder is in the applications folder.  I downloaded the updater, ran it & still don't have mail.  I have a new icon directly above my old one, but it's only 8.1 MB & won't open.  I feel like an idiot. Can you help me?  What did I do wrong?

  • Bob-H Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2012 6:43 PM (in response to patriciados)

    The key to this, patriciados, is to have the Mail application sitting by itself in the Applications folder. It can't be in a folder, or the updater won't work.

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