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Mail Connections Lost After Sleep (Ports Fail)

24727 Views 126 Replies Latest reply: Sep 9, 2013 5:55 AM by Giles RSS
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Rangeressary Calculating status...
Currently Being Moderated
Sep 5, 2012 12:36 AM

I am having the problem that others are having regarding Mail reconnecting after sleep.  Typically, it fails to connect to my Company IMAP server, and the IMAP Gmail server (but connects to the Gmail SMTP server).  It looks like this in Connection Doctor:

 

Mail Connection Doctor.jpg

 

I have done the following already:

1. Deleted and reinstalled the accounts

2. Reinstalled Mountain Lion from network

3. Reset my SMC

 

I have searched for any firewall that would mess it up, but have come up with nothing.  Here is the readout from Terminal:

 

ls: /Library/InputManagers: No such file or directory

ls: /Library/Mail/Bundles: No such file or directory

ls: /Users/KyleEssary/Library/Mail/Bundles: No such file or directory

/Library/LaunchAgents:

com.Cvnt.start.plist

com.amazon.sendtokindle.launcher.plist

 

/Library/LaunchDaemons:

com.Cvnt.daemon.plist

com.adobe.fpsaud.plist

 

/Library/StartupItems:

 

/Users/KyleEssary/Library/LaunchAgents:

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.DB72A0D3-A7F5-42AA-B8C0-B9F DD21F52AE.plist

 

The CVnt plist is from an app that I added long after I noticed this problem.  The problem was the same before and after installing that app.

 

Whenever I run the Network Utility following a wake from sleep on typical ports, I get this:

 

Network Utility (Gmail).jpg

 

Whatever the issue may be, it apparently starts on sleep because Power Nap has yet to work.  I have had this issue since installing Mountain Lion and would appreciate any help.

MacBook Air (13-INCH, MID 2011), OS X Mountain Lion (10.8.1)
  • Lukum Calculating status...

    I'm having a similar issue under Mountain Lion with Mail stalling forever when the internet connection changes during sleep (e.g. from wi-fi to ethernet, or from a wi-fi to another one). Quitting Mail solves the problem randomly only. Yesterday the problem started with Mail, then it extended to Chrome and to the whole system. I need to restart my MacBook way too often because that issue tends to freeze everything at some point.

    I'd appreciate to know how to investigate into this issue.

  • Bazze Calculating status...

    The same happens to me. VERY frustrating. Restarting Apple Mail solves the problem sometimes only.

  • Shareef Yousef Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 14, 2012 5:35 AM (in response to Rangeressary)

    Add me to the list. Very frustrating. Def another Mail bug. In addition to the bug where all sounds queue and play continuously after I plug in a headphone it seems that one of the most basic apps of Mt Lion was not tested very well by Apple. Pretty shameful!

  • charlie_vz Calculating status...
    Currently Being Moderated
    Sep 19, 2012 1:05 PM (in response to Rangeressary)

    Having the exact same problem... thanks for posting Rangeressary. Very frustrating having to restart Mail after every wake!

  • Fancytricks Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2012 9:38 PM (in response to Rangeressary)

    Change MTU Size to Prevent Dropped Connections

    This is a bit geeky but bare with us: MTU stands for Maximum Transmission Unit and controls the largest packet size allowed for transmission over the network. If this setting is greater than network capacity, the computer will experience packet loss and dropped connections. The default setting of 1500 is somewhat aggressive and some networks reject packets of that size, but it turns out that 1453 is just small enough to maintain a consistent connection with most networks but just large enough to not cause any slowdowns, it’s the magic number and an old cisco networking secret.

    • Open System Preferences from the  Apple menu and select “Network”
    • Click the “Advanced” button in the lower corner, followed by the “Hardware” tab
    • Pull down the “Configure” menu and set to “Manually”
    • Change “MTU” to “Custom” and set the field to “1453″

     

    From: http://osxdaily.com/2012/08/02/fix-os-x-mountain-lion-wireless-connection-proble ms/

  • guidointernazionale Calculating status...
    Currently Being Moderated
    Sep 30, 2012 1:23 AM (in response to Rangeressary)

    I'm also experiencing this problem, but have never had firewall switched on to begin with, so that does noet seem to be the solution.

  • charlie_vz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 30, 2012 3:47 AM (in response to Fancytricks)

    Thanks Fancytricks. I tried your solution but the problem persists.

     

    I too tried disabling the firewall but to no avail.

     

    Is there a way to remove the 'solved' status from this thread?

  • guidointernazionale Level 1 Level 1 (0 points)

    What does appear to work with me (in ways I do not fully understand): I deleted the Google Drive application from my system and the problem seemed to have vanished. This was at home, but this morning at work it reappeared. So I also quit dropbox, and put my mac to sleep, and lo & behold: on wake-up from sleep the problem seemed to have gone (no exclamation marks next to my IMAP accounts). I started dropbox again, put mac to sleep, and theproblem reappeared again. I also have an Exchange account, which does not suffer from the problem either.

  • guidointernazionale Level 1 Level 1 (0 points)

    Hmm, even with dropbox and google drive turned off the problem reappeared when going from work to home again. This is the log from the connection doctor. The offending accounts (red dots) are imap.gmail.com and imap.hubrussel.be:

     

    INITIATING CONNECTION Oct 03 22:27:22.097  -- host:imap.gmail.com -- port:993 -- socket:0x0 -- thread:0x7fd3ace292b0

     

    INITIATING CONNECTION Oct 03 22:27:22.098  -- host:in.base.be -- port:110 -- socket:0x0 -- thread:0x7fd3ace7eac0

     

    INITIATING CONNECTION Oct 03 22:27:22.098  -- host:smtp.gmail.com -- port:587 -- socket:0x0 -- thread:0x7fd3af30c610

     

    INITIATING CONNECTION Oct 03 22:27:22.098  -- host:imap.hubrussel.be -- port:143 -- socket:0x0 -- thread:0x7fd3af3ca170

     

    INITIATING CONNECTION Oct 03 22:27:22.098  -- host:in.base.be -- port:110 -- socket:0x0 -- thread:0x7fd3af4a3120

     

    INITIATING CONNECTION Oct 03 22:27:22.098  -- host:out.base.be -- port:25 -- socket:0x0 -- thread:0x7fd3ac5406c0

     

    CONNECTED Oct 03 22:27:22.173 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3af524e90 -- thread:0x7fd3ace7eac0

     

    CONNECTED Oct 03 22:27:22.176 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3acc96d10 -- thread:0x7fd3af4a3120

     

    CONNECTED Oct 03 22:27:22.179 [kCFStreamSocketSecurityLevelNone]  -- host:out.base.be -- port:25 -- socket:0x7fd3aae11320 -- thread:0x7fd3ac5406c0

     

    CONNECTED Oct 03 22:27:22.186 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.gmail.com -- port:587 -- socket:0x7fd3acb4ccc0 -- thread:0x7fd3af30c610

     

    READ Oct 03 22:27:22.207 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3af524e90 -- thread:0x7fd3ace7eac0

    +OK Dovecot ready.

     

    WROTE Oct 03 22:27:22.214 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3af524e90 -- thread:0x7fd3ace7eac0

    CAPA

     

    READ Oct 03 22:27:22.218 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3acc96d10 -- thread:0x7fd3af4a3120

    +OK Dovecot ready.

     

    READ Oct 03 22:27:22.232 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.gmail.com -- port:587 -- socket:0x7fd3acb4ccc0 -- thread:0x7fd3af30c610

    220 mx.google.com ESMTP f1sm11105266wiy.2

     

    WROTE Oct 03 22:27:22.249 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3acc96d10 -- thread:0x7fd3af4a3120

    CAPA

     

    READ Oct 03 22:27:22.254 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3af524e90 -- thread:0x7fd3ace7eac0

    +OK

    CAPA

    TOP

    UIDL

    RESP-CODES

    PIPELINING

    STLS

    USER

    SASL PLAIN LOGIN

    .

     

    WROTE Oct 03 22:27:22.276 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3af524e90 -- thread:0x7fd3ace7eac0

    AUTH PLAIN

     

    WROTE Oct 03 22:27:22.278 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.gmail.com -- port:587 -- socket:0x7fd3acb4ccc0 -- thread:0x7fd3af30c610

    EHLO [192.168.1.86]

     

    READ Oct 03 22:27:22.284 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3acc96d10 -- thread:0x7fd3af4a3120

    +OK

    CAPA

    TOP

    UIDL

    RESP-CODES

    PIPELINING

    STLS

    USER

    SASL PLAIN LOGIN

    .

     

    WROTE Oct 03 22:27:22.315 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3acc96d10 -- thread:0x7fd3af4a3120

    AUTH PLAIN

     

    READ Oct 03 22:27:22.317 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3af524e90 -- thread:0x7fd3ace7eac0

    +

     

    READ Oct 03 22:27:22.333 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.gmail.com -- port:587 -- socket:0x7fd3acb4ccc0 -- thread:0x7fd3af30c610

    250-mx.google.com at your service, [94.108.227.48]

    250-SIZE 35882577

    250-8BITMIME

    250-STARTTLS

    250 ENHANCEDSTATUSCODES

     

    READ Oct 03 22:27:22.348 [kCFStreamSocketSecurityLevelNone]  -- host:out.base.be -- port:25 -- socket:0x7fd3aae11320 -- thread:0x7fd3ac5406c0

    220 relay03ant.iops.be ESMTP

     

    READ Oct 03 22:27:22.351 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3acc96d10 -- thread:0x7fd3af4a3120

     

    WROTE Oct 03 22:27:22.357 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.gmail.com -- port:587 -- socket:0x7fd3acb4ccc0 -- thread:0x7fd3af30c610

    STARTTLS

     

    WROTE Oct 03 22:27:22.367 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3af524e90 -- thread:0x7fd3ace7eac0

    ************************

     

    WROTE Oct 03 22:27:22.378 [kCFStreamSocketSecurityLevelNone]  -- host:out.base.be -- port:25 -- socket:0x7fd3aae11320 -- thread:0x7fd3ac5406c0

    EHLO [192.168.1.86]

     

    WROTE Oct 03 22:27:22.386 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3acc96d10 -- thread:0x7fd3af4a3120

    ****************************

     

    READ Oct 03 22:27:22.408 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.gmail.com -- port:587 -- socket:0x7fd3acb4ccc0 -- thread:0x7fd3af30c610

    220 2.0.0 Ready to start TLS

     

    READ Oct 03 22:27:22.426 [kCFStreamSocketSecurityLevelNone]  -- host:out.base.be -- port:25 -- socket:0x7fd3aae11320 -- thread:0x7fd3ac5406c0

    250-relay03ant.iops.be

    250-PIPELINING

    250-SIZE 20480000

    250-ETRN

    250-ENHANCEDSTATUSCODES

    250-8BITMIME

    250 DSN

     

    WROTE Oct 03 22:27:22.433 [kCFStreamSocketSecurityLevelNone]  -- host:out.base.be -- port:25 -- socket:0x7fd3aae11320 -- thread:0x7fd3ac5406c0

    EHLO [192.168.1.86]

     

    READ Oct 03 22:27:22.486 [kCFStreamSocketSecurityLevelNone]  -- host:out.base.be -- port:25 -- socket:0x7fd3aae11320 -- thread:0x7fd3ac5406c0

    250-relay03ant.iops.be

    250-PIPELINING

    250-SIZE 20480000

    250-ETRN

    250-ENHANCEDSTATUSCODES

    250-8BITMIME

    250 DSN

     

    WROTE Oct 03 22:27:22.492 [kCFStreamSocketSecurityLevelNone]  -- host:out.base.be -- port:25 -- socket:0x7fd3aae11320 -- thread:0x7fd3ac5406c0

    QUIT

     

    WROTE Oct 03 22:27:22.630 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.gmail.com -- port:587 -- socket:0x7fd3acb4ccc0 -- thread:0x7fd3af30c610

    EHLO [192.168.1.86]

     

    READ Oct 03 22:27:22.692 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.gmail.com -- port:587 -- socket:0x7fd3acb4ccc0 -- thread:0x7fd3af30c610

    250-mx.google.com at your service, [94.108.227.48]

    250-SIZE 35882577

    250-8BITMIME

    250-AUTH LOGIN PLAIN XOAUTH XOAUTH2

    250 ENHANCEDSTATUSCODES

     

    WROTE Oct 03 22:27:22.701 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.gmail.com -- port:587 -- socket:0x7fd3acb4ccc0 -- thread:0x7fd3af30c610

    AUTH PLAIN  (*** 56 bytes hidden ***)

     

    READ Oct 03 22:27:23.213 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.gmail.com -- port:587 -- socket:0x7fd3acb4ccc0 -- thread:0x7fd3af30c610

    235 2.7.0 Accepted

     

    WROTE Oct 03 22:27:23.220 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.gmail.com -- port:587 -- socket:0x7fd3acb4ccc0 -- thread:0x7fd3af30c610

    QUIT

     

    READ Oct 03 22:27:26.729 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3af524e90 -- thread:0x7fd3ace7eac0

    +OK Logged in.

     

    WROTE Oct 03 22:27:26.740 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3af524e90 -- thread:0x7fd3ace7eac0

    QUIT

     

    READ Oct 03 22:27:26.774 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3af524e90 -- thread:0x7fd3ace7eac0

    +OK Logging out.

     

    READ Oct 03 22:27:30.698 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3acc96d10 -- thread:0x7fd3af4a3120

    +OK Logged in.

     

    WROTE Oct 03 22:27:30.708 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3acc96d10 -- thread:0x7fd3af4a3120

    QUIT

     

    READ Oct 03 22:27:30.748 [kCFStreamSocketSecurityLevelNone]  -- host:in.base.be -- port:110 -- socket:0x7fd3acc96d10 -- thread:0x7fd3af4a3120

    +OK Logging out.

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