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Safe Mode - Boot / Start Up HELP!

22541 Views 12 Replies Latest reply: Feb 17, 2013 7:29 PM by BobbyV1987 RSS
SeamusUK Calculating status...
Currently Being Moderated
Sep 20, 2012 12:56 PM

A friend of mine's MacBook Pro would not boot properly.

The grey screen would come up and the spinning disc would just keep going around.

 

After a little online research, I restarted it in safe mode, but the progress bar was not moving.

I then restarted it, but holding down the Shift + Command + V so that we could see the progress.

 

It went into almost an MS DOS window, showing all the different boot ups.....it now seems to be running a seemingly endless booting up/disc scan process, still in that MS DOS type window.

 

How long should it take?!?!  It's been running for ages already....must be half an hour or more already.....

 

Thanks

PowerBook
  • wjosten Level 10 Level 10 (91,420 points)
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    Sep 20, 2012 1:01 PM (in response to SeamusUK)

    Press the power button until the computer shuts down. Then follow the directions here:

     

    http://support.apple.com/kb/TS2570

  • sanjampet Level 5 Level 5 (6,880 points)
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    Sep 20, 2012 1:06 PM (in response to SeamusUK)
  • sanjampet Level 5 Level 5 (6,880 points)
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    Sep 20, 2012 2:39 PM (in response to SeamusUK)

    Is it making any progress, or has it stalled?

     

    Safe boot does take longer, but not 2 hours.

     

    If you can't get in thru safe boot, which just starts essential applications, and not 3rd party software, you might want to take it in toan Apple store or an AASO (authorized Apple service provider.

     

    If you are terminal proficient (understand and know code) you can do a single user boot, which will take you to the terminal, and you can enter code.

     

    But other than that, you have done the things, that takes me to te end of what I can suggest.

     

    Sorry I could not help you, maybe someone else in the Community might be able to help.

     

     

    Best of luck

  • mr da Level 3 Level 3 (510 points)
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    Sep 20, 2012 3:53 PM (in response to SeamusUK)

    Your comment about an MS DOS window makes it sound like you booted single-user mode instead of safe mode. A single-user boot does produce a terminal-like window display with black background. However, it shouldn't take hours. After it is done booting, it should stop with (if I remember correctly) messages about running fsck and mount, and a command-line prompt.

  • BobbyV1987 Calculating status...
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    Feb 17, 2013 6:50 PM (in response to SeamusUK)

    I'm having the same problems with mine. I'm on that MSDOS looking screen. It has the lines after lines saying "sandboxd" and it's been going for so long it's made it to "MacAuthEvent" en1 and it says succeeded. Is it safe to continue or should I power it down? I followed the instructions that said you have to hold down FN+Command+V and this is the screen I've been on.

  • Grant Bennet-Alder Level 8 Level 8 (48,110 points)
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    Feb 17, 2013 7:01 PM (in response to SeamusUK)

    Command Shift V shows you VERBOSE Mode.

     

    This is what has always been happening "behind the scenes" while the little spinner was spinning.

     

    If it has been "stuck in a rut" doing the same sorts of things for an hour or more, something is clearly wrong. The idea behind verbose Mode is that you might be able to tell what kind of a rut it is stuck in, and do something about it.

     

    What are the last few messages on the screen that seem to be repeating?

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • BobbyV1987 Level 1 Level 1 (0 points)
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    Feb 17, 2013 7:09 PM (in response to Grant Bennet-Alder)

    It says "MacAuthEvent en1 AUTH result for: be:cf:cc:47:bf:08 MAC AUTH succeeded" so it's been going for 2 1/2 hrs now. It hasn't stopped or got hung up its just constantly going.

  • Grant Bennet-Alder Level 8 Level 8 (48,110 points)
    Currently Being Moderated
    Feb 17, 2013 7:16 PM (in response to BobbyV1987)

    That message tells you it has successfully connected to your wireless network.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • BobbyV1987 Level 1 Level 1 (0 points)
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    Feb 17, 2013 7:21 PM (in response to Grant Bennet-Alder)

    I'm thinking about just forcing shut down and boot up using the "shift" key only.

  • Grant Bennet-Alder Level 8 Level 8 (48,110 points)
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    Feb 17, 2013 7:23 PM (in response to BobbyV1987)

    That's a perfectly reasonable plan.

     

    If it gets stuck again, you may need to take it to the genius Bar for a free appointment for an evaluation..

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • BobbyV1987 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 17, 2013 7:29 PM (in response to Grant Bennet-Alder)

    Thank you for your prompt responses. I will take your recommendations if it doesn't work! Thank you again

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