rossvarrette417

Q: personal hotspot?

after upgrading to ios 6 my personal hotspot dissapeared and won't come back after reseting network settings. i also called att and they couldnt do anything either??

iPhone 4, iOS 6

Posted on Sep 19, 2012 5:56 PM

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Q: personal hotspot?

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  • by iPeRi,

    iPeRi iPeRi Sep 20, 2012 2:41 PM in response to rossvarrette417
    Level 1 (25 points)
    Sep 20, 2012 2:41 PM in response to rossvarrette417

    Trye to reconnect to your wi-fi router.

    Settings -> Wi-Fi -> (the blue arrow at the right of you wi-fi conection name) -> press the "Forget this Network" button.

    Then reconnect to your wi-fi. Go on and see if you get a IP adress from you router.. You can see it by going in troug settings, like here on top. If not, then press "rewnew" button.

     

    It was what i did when I was faced with the same issue...

  • by rossvarrette417,

    rossvarrette417 rossvarrette417 Sep 20, 2012 3:16 PM in response to iPeRi
    Level 1 (0 points)
    Sep 20, 2012 3:16 PM in response to iPeRi

    I tried that but I didnt change anything for my personal hotspot

  • by iPeRi,

    iPeRi iPeRi Sep 20, 2012 3:24 PM in response to rossvarrette417
    Level 1 (25 points)
    Sep 20, 2012 3:24 PM in response to rossvarrette417

    Have you looked at tis article ?

     

    http://support.apple.com/kb/HT4517

  • by iPeRi,

    iPeRi iPeRi Sep 20, 2012 3:27 PM in response to iPeRi
    Level 1 (25 points)
    Sep 20, 2012 3:27 PM in response to iPeRi

    Here is a nother article...

     

    iOS: Troubleshooting Personal Hotspot

    http://support.apple.com/kb/TS2756

  • by rossvarrette417,

    rossvarrette417 rossvarrette417 Sep 20, 2012 3:45 PM in response to iPeRi
    Level 1 (0 points)
    Sep 20, 2012 3:45 PM in response to iPeRi

    yes I have followed the steps in both of these articles as closely as possible to no success the personal hotspot option appears and disappears to i'm not able to follow through the options all the way

  • by criz02,

    criz02 criz02 Sep 20, 2012 3:46 PM in response to rossvarrette417
    Level 1 (0 points)
    Sep 20, 2012 3:46 PM in response to rossvarrette417

    I was able to fix the issue and got my personal hotspot back. I realized that I wasn't getting any cellular data on my line even tho I had the mobile share plan. I was on wifi the whole day but when I turned off my wifi I wasn't getting my email or getting on internet.  so the person on customer care did some research and push some codes to my iphone and the result that i was able to surf the web but i still didn't have any luck on personal hotspot and was advised to contact Apple. However, before I contacted Apple I did a hard reset by pressing the home button and power button at once until it restarts. Then my personal hotspot came back on! Best of luck! hope this solved your issue =)

  • by criz02,

    criz02 criz02 Sep 20, 2012 3:48 PM in response to rossvarrette417
    Level 1 (0 points)
    Sep 20, 2012 3:48 PM in response to rossvarrette417

    she had to rebuild my phone's data or something to make sure it's compatible with the new io6 on my iphone 4s. and hopefully the person that help you out on the phone knows what they're doing =)

  • by rossvarrette417,

    rossvarrette417 rossvarrette417 Sep 20, 2012 4:07 PM in response to criz02
    Level 1 (0 points)
    Sep 20, 2012 4:07 PM in response to criz02

    i'm on the phone with att now but they still dont seem to know what to do

  • by N45H,

    N45H N45H Sep 20, 2012 5:10 PM in response to rossvarrette417
    Level 1 (0 points)
    Sep 20, 2012 5:10 PM in response to rossvarrette417

    Good luck... I've been on the phone all day with ATT and Apple and spend most of the morning teaching the support people where hotspot was located in iOS 6.  Should have been my fist indication it wasn't going to be a good day.  So, after about five differert phone calls Apple said they can't help and I can't roll back to iOS 5.

     

    Has anyone had any luck getting the hotspot to reappear?  Have done:

    • Soft Reboot
    • Hard Reboot
    • Reset Network settings
    • Changing the date ahead a few years (don't laugh - its how you get the passbook to work)
    • Verified my account (ATT) has hotspot enabled
      • But when you go to general/setting/cellular hotspot shows 'Set Up Personal Hotspot'
  • by criz02,

    criz02 criz02 Sep 20, 2012 5:27 PM in response to rossvarrette417
    Level 1 (0 points)
    Sep 20, 2012 5:27 PM in response to rossvarrette417

    So I spoke again to an AT&T customer agent to see what they've done differently to make my iPhone work to get the personal hotspot back again. Apparently they have to reset their network setting on their side for your line to make it work and not on your phone. If you have further question you can contact me at my cell at 5103864263.

  • by ewtriple,

    ewtriple ewtriple Sep 22, 2012 6:15 AM in response to rossvarrette417
    Level 1 (0 points)
    Sep 22, 2012 6:15 AM in response to rossvarrette417

    I have the same problem and tried everything.  I even restored the phone.  No luck.  Customer service has no idea how to fix the problem.  I am convinced that this is a software error in iOS6.  I can't believe this got past quality control at Apple.  Time to look at Samsung phones.

  • by FLIESENHOFF,

    FLIESENHOFF FLIESENHOFF Sep 22, 2012 10:52 AM in response to thefu
    Level 1 (0 points)
    Sep 22, 2012 10:52 AM in response to thefu

    For me, the hotspot of my 4s works fine with other devices, but not for my ipad. Using ios6 on both phone and ipad, my 4s tells me it has created a hotspot for the ipad. My ipad3 can see the 4s but it could not connect. So i dont think its an issue with the carrier. It should be an issue with ios6

  • by iPeRi,

    iPeRi iPeRi Sep 22, 2012 11:24 AM in response to FLIESENHOFF
    Level 1 (25 points)
    Sep 22, 2012 11:24 AM in response to FLIESENHOFF

    Hi I found this.

    https://discussions.apple.com/message/19694526?ac_cid=tw123456#19694526?ac_cid=t w123456

     

     

     

    Yo Everybody

     

    I managed to fix this issue few minutes ago. There a few steps to maintain it.

     

    1. Settings>>Safari>>"Clear History" also "Clear Cookies and Data"

     

    2. Turn Your Cellular Data Off

         Settings>>General>>Cellular>>Cellular Data (OFF)

                                                   >>Enable 3G (OFF)

    3. To Maintain your Wifi

         Settings>>Wi-Fi>>(Your Network Name)>>HTTP Proxy(Auto) + Leave URL empty

     

     

    I hope that might help you folks!

    ps. if you haven't managed to find your network, after step one you might wanna restart your network settings

  • by rossvarrette417,

    rossvarrette417 rossvarrette417 Sep 22, 2012 2:00 PM in response to iPeRi
    Level 1 (0 points)
    Sep 22, 2012 2:00 PM in response to iPeRi

    Thanks but wifi isn't the issue it's the personal hotspot not showing up that is not showing up

  • by traviswagers,

    traviswagers traviswagers Sep 24, 2012 12:22 PM in response to traviswagers
    Level 1 (0 points)
    Sep 24, 2012 12:22 PM in response to traviswagers

    I can confirm there is a workaround to resolve this issue.

     

    How to resolve (FOR AT&T Customers):

     

    Step #1:  Contact AT&T Customer Service via telephone

     

    Step #2:  Ask them to change your plan to the following plan:

    $65 (5 GB Tethering Plan) - CODE:  EPG3 (iPhone 4 or 3G) 

     

    Reset/Reboot device by holding power button and Menu button until Apple Logo Appears.

     

    Apparently iOS6 does not like the 4GB Tethering plan.  The only workaround (For now) is to go to a different plan until iOS6 is updated to fix the issue of not recognizing the 4GB plan.

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