12 Replies Latest reply: Feb 21, 2013 11:37 AM by Matchstickman21
Steve Macaulay Level 1 Level 1 (15 points)

After updating to 10.8.2, my Mail application locks up after clicking on the reply arrow within an existing email in a thread.  It happened twice, I used Force Quit and reopened, then repaired permissions in Disk Utility, tried again, it locked up again, simply quit the application and restarted.  But it keeps locking up.


While I can move the cursor around and switch to another application, I cannot access anything in the existing  email thread window.  However, I can look at other emails from the main window.  Very weird.


To be even more descriptive, I can open an individual email and respond to that.  But when I try to respond to an email that is in the right sidebar as part of a thread, that's where it locks up.  Problem is repeatable every time I try it.


I have a 21.5 inch iMac, mid-2010 with 4 GB memory, 3.6 Ghz Core i5.  No plugins or software that interacts with Mail.  Never had a real software problem after upgrades (yep, lucky!), Mac user since 1986.  Have not contacted Applecare since I can work around this problem for a while, and don't want to load up the system during what could be a heavy period for support.




p.s. -- while minor, I have another problem with jpeg attachments.  There is an option to add photos to iPhoto from a Mail message, but it no longer works after upgrading to 10.8.2.  I have to download all photos into the Downloads folder, open iPhoto and drag files into that application.  I regularly use the short cut directly from Mail, and noticed this right away.  I have iPhoto 9.4.

iMac, OS X Mountain Lion (10.8.2), Epson 700 AEBS, Time Machine drive
  • 1. Re: Mail 6.1 locks up, other problem
    Adam Stern3 Level 1 Level 1 (15 points)

    Having the same issue. Mail locks up for a few minutes upon launch, then works. I don't generally need to force quit most of the time - if I wait it out it starts working again.

  • 2. Re: Mail 6.1 locks up, other problem
    gayBoyz Level 1 Level 1 (0 points)

    I am having the exact same issue. This just started today for me. :/  It's all very inconvient when I have to answer work emails.


    Any clues anyone???

  • 3. Re: Mail 6.1 locks up, other problem
    James Thrift Level 1 Level 1 (10 points)

    Steve, with regard to your ps, not perfect but you can drag images directly from an email message onto the iphoto icon as a shortcut to importing them.

  • 4. Re: Mail 6.1 locks up, other problem
    karlfromcordova Level 1 Level 1 (0 points)

    I have a similar issue.  Everything is fine with my MBP as long as I don't run Mail.app. 


    For some reason I haven't figured out yet, when I do run Mail, everything locks up.  Worse still, "Force Quit" doesn't help either. I have to force a shut down withthe power button.


    This started after I upgraded to 10.8.2.

  • 5. Re: Mail 6.1 locks up, other problem
    buttmonki Level 1 Level 1 (15 points)

    Are you using multiple accounts?  If so then I may have the solution.


    My accounts were set up within mail preferences on 10.8.1.  When I upgraded to 10.8.2 Mail froze, nothing I did would unfreeze it.  So after I return my new MacBook and got a new one the same thing happened again! 


    Here is what I did this time:


    1)     Create a new user profile

    2)     Put in your main iCloud log in

    3)     Do not add your other iCloud adresses using Mail instead go to System Preferences and Mail, Contacts, Calendars and add them there


    Please note this will not work on your existing log in as when you go to System Preferences your old email accounts will cause it to crash as well as mail.


    What might have been easier is if Apple had got mail to come up with a message like 'iCloud accounts should be added through system preferences' instead of crashing every time.  Of course it does make you wonder why mail even has a preferences with an option to add accounts?!


    Hope this helps.

  • 6. Re: Mail 6.1 locks up, other problem
    Impala11927 Level 1 Level 1 (0 points)

    ...And, suppose Mail locks up every time I try to go into 'Preferences'? Upgrading... damned if you do and damned if you don't.

  • 7. Re: Mail 6.1 locks up, other problem
    barnhouse21 Level 1 Level 1 (0 points)

    I seem to be suffering from exactly the same problem.  My cursor just locks up at random times when using Mail 6.2 (I am running OSx 10.8.2 Mountain Lion).  It never happened before I updated the OSx.  It is a real nuisance - the only solution I have found that works for me is to do a complete restart from cold. This is not at all acceptable or satisfactory.  I am wondering if you, or for that matter anyone subsequently found a 100% fix for this? 



  • 8. Re: Mail 6.1 locks up, other problem
    Mr. Jagnutz Level 1 Level 1 (0 points)

    Having the same issue w/ appl mail but in system 10.6.8 as well. Is Apple addressing the issue in any way? I haven't seen Cupertino weighing in on it that I can tell.

  • 9. Re: Mail 6.1 locks up, other problem
    karlfromcordova Level 1 Level 1 (0 points)

    I determined the actual cause of my issues.  It wasn't really Mail-related at all in my case.  Mail was just the the "unaffiliated app" that was most affected for some reason.


    In my case, the underlying cause was a conflict between Time Machine and the new Box.net sync app.


    I noticed that Mail was locking up mostly when Time Machine was running in the background.  At that point, I started going over any other changes that I had made and I reemmbered that I had recently installed the Box.net app.


    Once I shut the Box.net sync app down, everything went back to normal on my system.


    Don't know if this will help anyone else, but I wanted to send my results along.

  • 10. Re: Mail 6.1 locks up, other problem
    Mr. Jagnutz Level 1 Level 1 (0 points)

    Interesting but in my situation (MacBook Pro) is not running BoxNet nor using Time Machine. Further, it does not do it on any other machine other than occasionally a MacMini (which does not use BoxNet as well)

  • 11. Re: Mail 6.1 locks up, other problem
    Citius911 Level 1 Level 1 (0 points)

    Im having the same issue...Apple, any help here..I cant get any work done.

  • 12. Re: Mail 6.1 locks up, other problem
    Matchstickman21 Level 1 Level 1 (0 points)

    I eventually phoned Apple, and got some excellent advice from a very helpful guy there.

    This "work around" seems to work fine for my MacBook, but whether it is a fix solution or for any other Mac, I don't know.

    It would be best if Apple published some professional advice on dealing with this issue.

    The advice I got was as follows:-

    When you get the "lock up" follow the sequence. 

    Hold down together Alt, Cmd, R and just touch the power off (top right hand button) once.

    Leave for a few minutes.

    Then follow the sequence again, Alt, Cmd, R and touch the power button.

    The problem has happened several times (I didn't keep score), since the original episode, but this solution has worked to clear the lock-up, and has got me using the machine again. 

    Which for me is ok, but there seems to still be an underlying problem which this solution does not solve.

    Apple does need to address this and produce a fix 100%