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apple mail and exchange online issues

17660 Views 21 Replies Latest reply: Nov 4, 2013 9:11 AM by rami.k RSS
  • kg4qwi Calculating status...
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    Aug 3, 2012 6:58 AM (in response to chrisfromguildford)

    Chris, I am confident you are dead on with your suspicions. The internal server keeps changing to a EWCAP address but my internal remains as ".LOCAL". Unfortunately our IT department 'does not provide Mac support' as it is not our standard issued equipment. It appears I will just have to tolerate the issue. With that said, I still have concerns this issue leads to a crash in the program. I hope a future update will allow us to shut down the app and re-launch without needing to Force Close the app.

  • chrisfromguildford Calculating status...
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    Aug 4, 2012 4:45 AM (in response to kg4qwi)

    Sorry to hear the IT crowd won't help, it is only about a 30 min job.

  • firstarticle Calculating status...
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    Sep 20, 2012 5:53 PM (in response to chrisfromguildford)



    We have done as you suggested but it feels like a work around. My understanding of how it is supposed to work is that my Mac should switch to the internal address when I'm on the office network and use the external address when I'm remote.


    This obviously doesn't happen.  My question is how is my Mac supposed to know which network I'm on?  I've tried Apple support with this many times and can't seem to get a straight answer. Any thoughts?


    Thanks in advance.

  • chrisfromguildford Level 1 Level 1 (0 points)
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    Sep 21, 2012 2:14 AM (in response to firstarticle)

    Its not a workaround its a legitimate exchange setup. As you rightly question how would the client know if its local or not?

    In Outlook you don't have a setting for an internal and external server, just one address, so this is the only way to get Outlook Anywhere working. I suspect Microsoft will focus on Outlook a lot more that Mac Mail ergo this is the way to configure exchange.

  • favar Calculating status...
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    Nov 26, 2012 5:34 AM (in response to buzio)

    hi, im using 10.8.2 and have same issues with Exchange Online.


    i switched off autodiscovery and in "Advanced" tab set port to 443 + TLS/SSL

  • MacSavvyDude Calculating status...
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    Aug 9, 2013 9:02 AM (in response to chrisfromguildford)

    Nice Post, thanks for sharing. I haven't seen the in/ex DNS issue, but I have seen Apple Mail take a very long time to sync with the exchange server and after 5, 10, 15 mins, it's still syncing with no progress/change to the Inbox data. A new iMac, a new Mail account configured with the exchange credentials and the most recent unread email is 02/11/13.

    Are there any port settings to be addressed on the Mac side? Or is this just something completely dependant on how the exchange server was configured? I would love to see Apple Mail respond in the same way that Outlook 2011 populates all of the folders and current inbox results, but I am not convinced these apps can be parallels.


    I've seen this many times, it's just the syncing with the exchange server will take all night just to catch up in time.


    Thanks again for your contribution.

  • rami.k Level 1 Level 1 (0 points)
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    Nov 4, 2013 9:11 AM (in response to buzio)

    I have the same proble. Mail won't close unless with force to quit, after hanging and difuculty in sync the exchange account. As soon as I disabled my MS Exchange account, mail works fine now. I'm now using the exchange with my company laptop (PC) that uses outlook. I took this decision after a lot of suffering with mail when exchange is enabled. I hope one day Apple will solve this problem.

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