Q: ipod s/w update server could not be contacted.
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Sep 17, 2012 5:53 AMby planb77,Have you seen this article?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
B-rock
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Sep 17, 2012 11:23 AMby planb77,I assume you are using the latest version of iTunes? Can you run a network connectivity test in iTunes and report the results?
iTunes for Windows: Network Connectivity Tests
If you have any AntiVirus software installed and running in the background on your PC, temporarily disable and try to update the iPod again.
B-rock
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Sep 19, 2012 8:11 AMby Amit4444,While Checking the network Connectivity Test
network interfaces verified is ok
internet Connection verified is also ok
Secure link to itune store failed .. After clicking on help
It Give an report of
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iTunes Help is unavailable because your computer isn’t connected to the Internet.
To view iTunes Help, make sure you’re connected to the Internet, then choose iTunes Help from the Help menu.
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iTune Daignonostic Completed Report
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Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Sony Corporation VGN-NS25G_S
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012A80C030EE3B0
Current user is an administrator.
The current local date and time is 2012-09-19 20:35:25.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {056C592F-709E-4FD6-A879-07462C191353}
Description: MBrowse USB Modem
IP Address: 116.203.27.167
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers: 10.228.65.114
116.202.225.32
Adapter Name: {7A51F474-D87C-43FC-A620-3818214CD349}
Description: Atheros AR928x Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers:
Adapter Name: {C1C7293A-E07D-433F-B325-79FAA1433297}
Description: Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers:
Active Connection: MBrowse USB Modem
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
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I have send u all the reports of plz resolve the issue..
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Sep 20, 2012 6:02 AMby planb77,Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Try enabling iTunes through your Windows Firewall.
iTunes 10 for Windows: Enable iTunes in the Windows Firewall
B-rock
