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iPhone 5 click when pressing screen

25603 Views 27 Replies Latest reply: Dec 3, 2013 6:35 AM by Keamm91 RSS
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edm9644 Level 1 Level 1 (0 points)
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Sep 21, 2012 7:15 AM

Just opened my new iPhone and when looking it over I notice when I press down on the upper left corner of the screen there is a slight click as if the part is slightly loose. Just curious if anyone else has this? Not sure I really want to deal with the hassle of returns for something so minor.

iPhone 5, iOS 6
  • Vicky Bilaniuk Level 1 Level 1 (5 points)
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    Sep 21, 2012 7:21 AM (in response to edm9644)

    Take it back.  Mine does not do that.

  • unco77 Level 1 Level 1 (0 points)
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    Sep 21, 2012 8:38 AM (in response to edm9644)

    I'm getting the click when I press on both bottom corners of the screen, I can feel it as it clicks down too.

    I don't want to deal with the hassle of waiting returning it and getting another one either but it's been bugging me so much since I discovered it, I know I can't live with it like this.

     

    I purhased mine through the Apple online store.. I know I can't return it to an Apple store and have to do it online, but should I visit a store first and see what they say? Or will they just tell me to lodge something online?

  • JMatts5483 Level 2 Level 2 (190 points)
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    Sep 21, 2012 8:39 AM (in response to edm9644)

    I have read other multiple reports of this as well.

  • wingsmith Level 1 Level 1 (10 points)
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    Sep 21, 2012 10:21 PM (in response to edm9644)

    Same problem. Lower left and lower right corners click when pressed.

  • GabeZs Level 2 Level 2 (225 points)
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    Sep 21, 2012 10:22 PM (in response to edm9644)

    This is now considered more or less normal.  I wouldn't keep pressing on it.  Maybe it will change when the glue cures (I keep assuming they used glue).  It's a natural assumption.

  • wingsmith Level 1 Level 1 (10 points)
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    Sep 21, 2012 10:29 PM (in response to GabeZs)

    Good tip. If it is a glue problem, returning it now would risk just getting another phone with a glue problem. It would be better to wait until the issue is examined more closely at the factory and a solution is found.

  • unco77 Level 1 Level 1 (0 points)
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    Sep 23, 2012 4:32 PM (in response to GabeZs)

    I would argue differently.  Having paid $999 for this phone outright, I would expect the screen not to be loose.

    Given that the serial number indicates this phone was made in mid August, I would believe that the glue has well and truly set by now and set without securing the screen down properly.

  • wingsmith Level 1 Level 1 (10 points)
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    Sep 25, 2012 10:23 AM (in response to edm9644)

    I took my phone to the Genius Bar yesterday, showed them the problem, and was given a new phone within seconds. The screen on the new phone does not move or make clicking sounds. It is fixed solidly to the frame of the phone.

     

    If you have this problem with your phone, return it.

  • enors Level 1 Level 1 (0 points)
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    Sep 25, 2012 2:01 PM (in response to wingsmith)

    Did you buy it at the apple store to begin with? I bought mine at WalMart and I am experiencing this issue.

  • wingsmith Level 1 Level 1 (10 points)
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    Sep 25, 2012 2:09 PM (in response to enors)

    Yes, bought at Apple Store. And had Apple Care for iPhone as well.

  • unco77 Level 1 Level 1 (0 points)
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    Sep 25, 2012 2:33 PM (in response to edm9644)

    I had my Genius Bar appointment yesterday too.

    I bought mine from the apple online store, spoke to the Apple guy on the phone who said to go to my local store.

    The Genius Bar guy told me I had to return it online since I bought it online, but I told him I tried and had been told to do it in store. At that point he said okay and got me a new one.

     

    This new one doesn't have the same issue and I'm happy with it.

     

    Go get it replaced if you have this same problem. Don't just put up with it, especially not for how much these devices cost.

  • enors Level 1 Level 1 (0 points)
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    Sep 25, 2012 2:33 PM (in response to wingsmith)

    Should I go to apple or Walmart?

  • unco77 Level 1 Level 1 (0 points)
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    Sep 25, 2012 2:37 PM (in response to enors)

    I would suggest going to Apple.

    A work colleague of mine bought his phone from a telco here in Aus, took it to Apple and they replaced his no questions asked.

    Neither if us bought the Apple Care either, since the phone is still within the 1 year complimentary Apple Care period.

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