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Itunes has stopped working.

16185 Views 9 Replies Latest reply: Sep 10, 2013 12:02 AM by kiara.fay RSS
thomasfromglendora Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 21, 2012 12:38 PM

Seems to be a similar error keeping people from playing files or even opening iTunes but mine does open. However, I cannot sync photos from a selected folder to my device. When the promt comes up to choose folder, iTunes crashes.

 

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          iTunes.exe

  Application Version:          10.7.0.21

  Application Timestamp:          504d85d9

  Fault Module Name:          objc.dll

  Fault Module Version:          1.435.16.11

  Fault Module Timestamp:          4ee7d01f

  Exception Code:          c0000005

  Exception Offset:          000085f4

  OS Version:          6.1.7600.2.0.0.256.1

  Locale ID:          1033

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e78

iTunes, Windows 7
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Sep 21, 2012 1:20 PM (in response to thomasfromglendora)

    Fault Module Name: objc.dll 

    Fault Module Version: 1.435.16.11

     

    Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)

     

    Let's try something relatively simple first. Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".

     

    If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)

     

    Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Sep 21, 2012 3:06 PM (in response to thomasfromglendora)

    Hmmmm.

     

    Just in case, let's try deleting your current iPod photo cache. (Trouble with that would usually produce an error -39, or other symptoms, but an "iTunes has stopped working" message is within the bounds of possibility.)

     

    For instructions on where to find it, see the following document:

     

    iTunes: Understanding the iPod Photo Cache folder

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Sep 21, 2012 3:34 PM (in response to thomasfromglendora)

    Okay.

     

    Are the drivers on the PC up to date?

     

    Wondering here if we might be getting a non-blue-screen variation of the issues discussed in the following document:

     

    iPhone, iPad, or iPod touch: Windows displays a blue screen message or restarts when connecting your device

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Sep 21, 2012 6:08 PM (in response to thomasfromglendora)

    Excellent news! Glad you got things working again, and many thanks for reporting back with your resolution.

  • kiara.fay Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 10, 2013 12:02 AM (in response to b noir)

    thanks.  i had the same problem and this (specifically repairing the apple support thing) just solved it.  woot

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