9 Replies Latest reply: Sep 10, 2013 12:02 AM by kiara.fay
thomasfromglendora Level 1 Level 1 (0 points)

Seems to be a similar error keeping people from playing files or even opening iTunes but mine does open. However, I cannot sync photos from a selected folder to my device. When the promt comes up to choose folder, iTunes crashes.

 

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          iTunes.exe

  Application Version:          10.7.0.21

  Application Timestamp:          504d85d9

  Fault Module Name:          objc.dll

  Fault Module Version:          1.435.16.11

  Fault Module Timestamp:          4ee7d01f

  Exception Code:          c0000005

  Exception Offset:          000085f4

  OS Version:          6.1.7600.2.0.0.256.1

  Locale ID:          1033

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e78


iTunes, Windows 7
  • 1. Re: Itunes has stopped working.
    b noir Level 9 Level 9 (71,995 points)

    Fault Module Name: objc.dll 

    Fault Module Version: 1.435.16.11

     

    Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)

     

    Let's try something relatively simple first. Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".

     

    If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)

     

    Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever

  • 2. Re: Itunes has stopped working.
    thomasfromglendora Level 1 Level 1 (0 points)

    I appreciate the suggestions. I tried them as recommended but to no avail. I also tried my machine with as few services and startup programs as possible (except what I needed to perform the sync) but still same crash. Unfortunately, it seems specific to my machine (hence trying to narrow down anything else that is running) since I just tried updating iTunes on another machine and the sync works fine there. Oh well. I'll do more digging and report back if I ever figure out where the conflict is. Thanks again!

     

    BTW I am using Windows 7 64 bit.

  • 3. Re: Itunes has stopped working.
    b noir Level 9 Level 9 (71,995 points)

    Hmmmm.

     

    Just in case, let's try deleting your current iPod photo cache. (Trouble with that would usually produce an error -39, or other symptoms, but an "iTunes has stopped working" message is within the bounds of possibility.)

     

    For instructions on where to find it, see the following document:

     

    iTunes: Understanding the iPod Photo Cache folder

  • 4. Re: Itunes has stopped working.
    thomasfromglendora Level 1 Level 1 (0 points)

    I'm not sure that it's related to the cache as I get this error on 3 of my iOS devices, and I can't even get to a folder to sync from (where the cache would be created/stored); two of those devices are also brand new.

  • 5. Re: Itunes has stopped working.
    thomasfromglendora Level 1 Level 1 (0 points)

    This is interesting, it only crashes when I have a device connected and I try to open a "browse" window (add a file, add folder to library, choose folder, etc). If nothing is connected, there is no crash. Sounds to me like it may be more Windows related than iTunes, possibly.

  • 6. Re: Itunes has stopped working.
    b noir Level 9 Level 9 (71,995 points)

    Okay.

     

    Are the drivers on the PC up to date?

     

    Wondering here if we might be getting a non-blue-screen variation of the issues discussed in the following document:

     

    iPhone, iPad, or iPod touch: Windows displays a blue screen message or restarts when connecting your device

  • 7. Re: Itunes has stopped working.
    thomasfromglendora Level 1 Level 1 (0 points)

    Thanks again for all your help. Unfortunately, I threw everything I've got at it and managed to fix it. I just don't know which it was I uninstalled everything I installed in the last month, updated a few drivers (Bluetooth, camera) but I didn't have a problem in another profile so I don't think it was the drivers. However, that link mentions the webcam I have so I have to consider it a possiblilty. I also cleared out some files from my user AppData folder (not recommended!!) and completely removed iTunes (for the 4th time). Problem seems to be gone. Time to actually enjoy my iPhone 5 now

  • 8. Re: Itunes has stopped working.
    b noir Level 9 Level 9 (71,995 points)

    Excellent news! Glad you got things working again, and many thanks for reporting back with your resolution.

  • 9. Re: Itunes has stopped working.
    kiara.fay Level 1 Level 1 (0 points)

    thanks.  i had the same problem and this (specifically repairing the apple support thing) just solved it.  woot