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Parental Controls bug in Mountain Lion 10.8.2

61404 Views 176 Replies Latest reply: Mar 8, 2014 2:19 PM by ZManCO RSS
  • Rembert Oldenboom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 21, 2012 12:08 PM (in response to danykaffee)

    Did that simple trick solve it for you? I tried it. Still the popups. All my kids have parental controls currently disabled but still experience those errors - even though parental controls is turned off, 10.8.2 still offers granting  access to the URL by typing an admin password. Tried that as well. Still no joy. The kids are now using an old Windows laptop as school goes on.

     

    So, can you please check your trick? Maybe you did something all others didn't try here?

     

    Just submitted this bug to Apple via http://www.apple.com/feedback/macosx.html

  • Big-Pines Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 21, 2012 12:49 PM (in response to araym)

    I guess Apple couldn't be bothered to test the Parental Controls with 10.8.2 because they were too busy adding Facebook integration. *roll eyes*

     

    Mike

  • jsalino Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 21, 2012 3:40 PM (in response to araym)

    THIS *****.8.2

  • danykaffee Level 1 Level 1 (0 points)

    Hi. It's a little bit complicated for me to give you a precise answer since I'm french with french settings. The only way I got out of this problem was to switch any account to "unmanaged". No more parental control in preferences. They now have "calssic" accounts.

    I then disabled access to safari by enabling it to me - read only - through information panel, acces rights area, and set "no access" to "everybody" group. This prevents my sons from opening this app.

    I have then installed Firefox with "censureblock", "foxfilter", "procon latte", "publicfox" extensions and they access the web this way.

    It's just a ttrick to wait for Apple to fond a solution, because they have no restrictions for emails and chat accounts now...

     

    Clearly: the only way out is not to use parental control AT ALL. Disabling web controll is not enough. You do need to switch to unmanaged acount type until Apple thinks interesting to take care of that. Maybe we should write an email to Tim Cook ???

  • Peachpitter! Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 21, 2012 8:08 PM (in response to araym)

    Same thing with us. We just set time limits for our kids on our Mac, not restrict websites.

     

    We had to work around this bug by turning off Parental Controls completely.

     

    In Systems Preferences > Parental Controls, we clicked the kid's name and then clicked the settings gear down at the bottom to turn off parental controls. That let our kids browse the web but is definitely not a long-term solution as we now have Parental Controls turned off.

  • freeranger69 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 22, 2012 12:27 AM (in response to araym)

    Correct - it breaks multiplayer minecraft which my kids play because it uses ssl

  • Rembert Oldenboom Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 22, 2012 1:27 AM (in response to Peachpitter!)

    Yesterday I tried exactly that. Even let the kid login again. Didn't work, fiddled around to get it to work but finally I gave up. Today, after reboot, I disabled parental controls again for the kid and now it works.

     

    From the Apple HT2900 article I read:

     

    For websites that use SSL encryption (the URL will usually begin with https), the Internet content filter is unable to examine the encrypted content of the page. For this reason, encrypted websites must be explicitly allowed using the Always Allow list. Encrypted websites that are not on the Always Allow list will be blocked by the automatic Internet content filter.

     

    Appearantly Apple has enforced this to unreasonable levels which probably is a good idea but it's way too cumbersome to allow access to all https websites by hand (and which doesn't solve the issue at hand). I actually don't want OS-X to examine the content of a page at all. There's no profanity filter in Parental Controls except at "Hide profanity in Dictionary" - which I turned off.

  • Matti Haveri Level 6 Level 6 (8,840 points)
    Currently Being Moderated
    Sep 22, 2012 5:44 AM (in response to araym)

    Yes, Spotify is useless with Parental Controls ON because it keeps asking for admin authorization. I have set no restrictions for web, only time limits.

     

    OS X 10.8.0's blank youtube.com page was fixed with 10.8.2 but Parental Controls are still unusable!!

  • Doug Baker Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 22, 2012 9:41 AM (in response to araym)

    This is a big problem, as so many people in such a short amount of time have also said.

     

    In the abstract, I understand Apple's thinking, but the real world implications are that an administrator must be on hand with a child whenever that child is at the computer. SSL is so prevalent, from simple user login workflows on websites to so many background networking activities for peer-to-peer game play. I don't want to have to walk over to the computer every few minutes to give authentication, especially when the computer does not appear to be remembering that I had already granted access to my child just a couple minutes before. And my kids hate having to ask over and over again to log in. I want Parental Controls to work, but I don't want the experience to be cumbersome and dreaded.

  • Richard Outerbridge Level 1 Level 1 (15 points)
    Currently Being Moderated
    Sep 22, 2012 12:54 PM (in response to jsalino)

    When I tried that link just now, first I had to logon to discussions and second I received:

     

    "It appears you're not allowed to view what you requested. You might contact your administrator if you think this is a mistake."

  • jsalino Level 1 Level 1 (0 points)

    Yes Apple removed it because it was critical of them

  • benjibar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 22, 2012 1:59 PM (in response to araym)

    I have the same problem. I wish Apple could fix it. We need parental controls but with incessant popups about ssl it becomes unbearable and makes us switch it off.

  • JBakkies Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 22, 2012 2:01 PM (in response to araym)

    Same problem for me. Even when I disable parental control, firefox didn't work and constantly asked for adding the URL. Same site in Safari works fine when PC is disabled.

    I hope that Apple will come with an update very soon.

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