kevin jc
Level 1 (0 points)

Q: iMessage Registration error with ML - used beta with Lion OK

Hi

 

I used the beta Messages app OK with Lion for a particular Apple Id.

 

When I upgraded Lion to Mountain Lion i started the Messages app for the first time and was prompted to sign into iMessage with an Apple Id/password. This led to an error popup and a link to the  web page below.

 

Also, FaceTime works on ML with this Apple Id. Rang Apple Support but not much joy. Also have an iCloud setup up in System Preferences for this Apple Id.

 

 

http://www.apple.com/support/validation/?code=8063-3209-0578&lang=en-us

 

iMessage Registration

Apple needs more information to complete your iMessage registration. Please call AppleCare in your country (listed below) and provide them with the following validation code:

8063-3209-0578

Posted on Sep 10, 2012 8:04 AM

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kevin jc

Q: iMessage Registration error with ML - used beta with Lion OK

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  • Helpful answers

  • by RodHouTX,

    RodHouTX RodHouTX Sep 21, 2012 7:27 PM in response to kevin jc
    Level 1 (15 points)
    Sep 21, 2012 7:27 PM in response to kevin jc

    I recevied this error today. I had un-registered my Apple ID within iMessage on my iPhone and iPad (since I had upgraded to iOS 6), and then in iMessage on the Mac (Mountain Lion) and tried to re-add it. That's when I got the message.  I called the AppleCare number.  The first person I got to wanted to charge since my Macbook was no longer under warranty. I don't think she was support, just the person who determines who to route the call to, so I told her it was an iCloud issue so she would put me in touch with someone.  It may also work saying you have problems with Mountaion Lion since the recording said recent software purchases were covered.

     

    When I talked to the second person, he had heard of the error and just needed to get me to the right person. That person entered the code and I was then able to immediately log into iMessage. From what I've read and what they told me this is just a protection in case your ID is registered on multiple devices (or it thinks it is).

  • by blee4,

    blee4 blee4 Mar 1, 2014 3:04 PM in response to kevin jc
    Level 1 (10 points)
    Mar 1, 2014 3:04 PM in response to kevin jc

    Call Apple Care get any rep on the phone and ask them to transfer you to the "Account Security" department. This occurs from time to time if you activate the more secure "Two-Step Verification" on your Apple ID.

     

    Once you get a rep from that department over the phone they'll ask you to goto http://appleid.apple.com login (you'll need one of your iOS devices with you), "Generate Temporary Support PIN" read the pin to them. Than tell them to enter the 12 digit code iMessage gave you against your Apple ID.

     

    Once all this is done you can sign in to iMessage on you Apple device, with your Apple ID and password. It's not as convenient but it's more secure and I've only seen it once since I've activated "two-step verification".

  • by hidez66,

    hidez66 hidez66 Sep 26, 2014 9:45 AM in response to kevin jc
    Level 1 (0 points)
    Sep 26, 2014 9:45 AM in response to kevin jc

    I had the same problem, and based on what blee4 said, I called in. 

     

    My Mac Pro is an older model in which Apple Care has expired some time ago, so I was a little unnerved by being told by the automated system that I might be charged a one time fee.  When I got a person, I simply told him it was an "Account Security" problem, and that I had a 12 digit verification code for my iMessage.  He just asked what it was, and told me I was good to go.

     

    Apparently it's part of a new security system they are putting into effect, if I understood him correctly.