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App Store, Can't access purchased items?

10201 Views 33 Replies Latest reply: Nov 29, 2013 9:49 AM by CitizenX RSS
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smf72 Calculating status...
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Sep 19, 2012 6:49 PM

I can't access the purchased items on my iPhone 4S from the App Store. It just hangs and then quits. I have reset network settings etc and nothing has helped. Apple can't replicate the problem.

MacBook Air, OS X Mountain Lion
  • Macery Calculating status...
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    Sep 19, 2012 7:02 PM (in response to smf72)

    If you are running ios6 then I would say its part of the whole wifi breakdown with the update. Test this by going to the purchased apps section using cellular data and disable wifi. I have been toggling airplane mode to get back in the store but my network drops after 1-2 app downloads via wifi

  • GuSTi Level 1 Level 1 (0 points)
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    Sep 19, 2012 7:03 PM (in response to Macery)

    Its also due to heavy load on Apple Servers, everyone is updating their apps and querying apple servers.

     

    Gusti

  • Macery Level 1 Level 1 (10 points)
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    Sep 19, 2012 7:05 PM (in response to GuSTi)

    I'm not sure about the "load" issues. I have not had a single issue on my ios5 iPad all day only my ios6 device

  • GuSTi Level 1 Level 1 (0 points)
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    Sep 19, 2012 7:10 PM (in response to Macery)

    It looks like the AppStore App is still an HTML 5 app, so it must be a load issue.  I have tried both Cell and Wifi and both are just "as bad" but still functional in 50% of cases.  Might also that they are using a seperate set of servers for the new Appstore and running the old version on different servers that do not have the exessive load as the new Appstore has. 

     

    Apps not downloading due to an error I have yet to encounter.  Perhaps I am close to a server farm?

     

    Gusti

  • Macery Level 1 Level 1 (10 points)
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    Sep 19, 2012 7:13 PM (in response to GuSTi)

    Well it's possible there's a new cloud farm for the new iOS. On my ios6 iPhone I wouldn't get many errors on grabbing purchased apps. The screen either wouldn't load or installs would just hang. I was able to get most via 3G and the rest by rebooting my network with airplane mode after every 2 installs or so.

  • DarkHuntress Level 1 Level 1 (5 points)
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    Sep 22, 2012 8:27 AM (in response to smf72)

    Same here. Purchased items won't load. I have the exact same problem.

  • Niccuc Calculating status...
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    Sep 22, 2012 9:02 AM (in response to smf72)

    Same problem here! Loading forever :(

  • DarkHuntress Level 1 Level 1 (5 points)
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    Sep 22, 2012 12:36 PM (in response to Niccuc)

    Maybe its the server load.

  • DaveyBee Calculating status...
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    Sep 22, 2012 12:56 PM (in response to smf72)

    Make sure you are logging into the various stores with your correct Apple Id.  For some reason, both my iPad & iPhone reset themselves to my original Apple Id., but my purchases were made against my "xxx@me.com" Apple Id.  Oh joy!  A real pain in the rear, but having signed in with my xxx@me.com Apple Id. on both devices, everything works again.

     

    I just love the way that little things have been changed in the iOS6 upgrade...  OK, it asked me whether I wanted to associate my puchases with my xxx@me.com Id., but I didn't know what the implication of saying no was!

     

    Hope that works for you.

  • pinkoos Level 1 Level 1 (5 points)
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    Oct 4, 2012 6:54 PM (in response to smf72)

    Is anybody still having this problem?  It started for me on Monday night and is still ongoing. Apple has not been very helpful.

     

    The problem is on all my iOS devices, including iPhone 5, 4, iPad 3 and two iPod touches.

     

    All were/are running iOS 6 without any issues until this issue cropped up on Monday night.

  • CJfromAB Level 1 Level 1 (0 points)
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    Nov 5, 2012 8:54 PM (in response to smf72)

    I am still having this issue on all my iOS products.  It is becoming just a little annoying, as it all resides on Apple's servers there is nothing I can do other than wait for Apple to fix this issue.

  • M-H Calculating status...
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    Dec 1, 2012 7:21 PM (in response to smf72)

    I still have this problem for all my iDevices........

  • bydoor Calculating status...
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    Dec 22, 2012 1:44 PM (in response to smf72)

    I have the same problem. What annoys me the most is that I can access my purchased items from other devices (iPad, iPod, iPhone 4) but not not 4s nor iPhone 5!!

    Thank you Apple for ignoring our problems! :(

  • j15000 Calculating status...
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    Dec 25, 2012 12:51 PM (in response to smf72)

    I have had the same for months now, massive failings at apple over this past year.

    Thyey would need to start fixings things instead of breaking them time after time.

    I've just about had enough of this, so much I feel forced to change my choice in operating system for phone.  With the current Phones on offer apple need to pick their tails up and seriously upgrade their iOS and give people want they want to see, if they come out with yet another non-Inovative update for the current iOS they'll find themselves being left behind, it already begun.

     

    Sad to have to write this but let's face it it is truthful :s

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