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Lightning cable USB connector stuck!

68876 Views 168 Replies Latest reply: Apr 7, 2014 9:21 PM by Chris CA RSS Branched to a new discussion.
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nclose Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 20, 2012 8:44 PM

I plugged my lightning usb cable into my apple wired keyboard, and after a while tried to remove it.

It was stuck, no matter how I tried to (carefully) pull the cable and hold the keyboard.

 

After about 30mins trying, I shoved some thin cardboard in between the bottom of the usb connector and the slot in the keyboard, it helped to remove it.

 

On closer inspection after I had the cable out, I noticed that the indents in the bottom usb connector are deeper than many of the other usb (apple and non-apple) connectors that I have.

 

A warning to others out there!

 

IMG_0001.jpg

iPhone 5, iOS 6
  • borse2008 Level 1 Level 1 (0 points)
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    Sep 21, 2012 9:54 AM (in response to nclose)

    Just experianced this with my cable too, in my laptop, the tip is too lift gently up and down to release, seems the socket gets locked into position. Really bad design. Looks like apple will be supplying these one after another.  Not good.

     

    People wont be happy!photo.JPG

     

    Managed to get mine out DO NOT PULL ON THE CABLE up and down movements

  • DaveLaw Level 1 Level 1 (0 points)
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    Sep 21, 2012 10:38 AM (in response to borse2008)

    Same thing happened to me too but on an Acer usb host port.

     

    Shutdown the laptop and had to use a feeler gauge to release the bottom pins on the host port.

     

    Dave

  • dkp2250 Level 1 Level 1 (0 points)
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    Sep 21, 2012 11:34 AM (in response to nclose)

    *** Apple? This is rediculous. No matter what I try it will not come out of my keyboard!!!

  • GabeZs Level 2 Level 2 (225 points)
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    Sep 21, 2012 11:47 AM (in response to nclose)

    Well this is quite discouraging.  I knew that little extension that comes with flash drives would in handy one day.

  • DrGeee Level 1 Level 1 (0 points)
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    Sep 21, 2012 12:40 PM (in response to nclose)

    Thanks for the tip. Cut the paper, inserted on the bottom side of USB port, wiggled up and down while slowly pulling out.  Came right out.

  • karenfromhuddersfield Level 1 Level 1 (0 points)
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    Sep 21, 2012 1:54 PM (in response to nclose)

    Have you had any joy from apple about this. Mine was well and truly stuck so I followed your tip and used a small piece of plastic cut from the protective cover the phone came with. It worked but I think apple will be getting a lot of complaints about this. Thanks for the tip though.

  • gvilledh Level 1 Level 1 (5 points)
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    Sep 21, 2012 7:44 PM (in response to karenfromhuddersfield)

    Mine got stuck when I tried to unplug it from the wall wart. The white sleeve at the hub also wanted to move up and uncover it. It worked a little better with my laptop, but it seemed to be a looser fit. I plan to either call Apple for a replacement since the cable actually has a problem itself, or go to the Apple store. If I go to the store, I am taking the cable and wall wart so they can see the issue. I hope to not have to unplug the USB end of the cable before then.

  • cdw5510 Level 1 Level 1 (5 points)
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    Sep 21, 2012 7:58 PM (in response to borse2008)

    It's a tight fit, just experianced it.

  • KB3LMT Level 1 Level 1 (0 points)
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    Sep 21, 2012 7:59 PM (in response to nclose)

    I checked mine after reading all this and mine seems to be working just fine it is a little tight but not to the point that I cannot get it out, but that is to be expected from any new usb device. Hope this does not turn into a major problem.

  • StilesCrisis Level 1 Level 1 (0 points)
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    Sep 21, 2012 10:13 PM (in response to KB3LMT)

    This happened to me as well. I put the USB cable into my Apple wired keyboard and simply could not remove it.

     

    I even tried using pliers (gently—I wrapped a cloth around the cable first). But I just could not get the cable out.

     

    I brought the keyboard/Lightning cable into the Apple Store; the Genius gave it a good hard pull and destroyed the cable. In the end, I got a replacement keyboard and cable, but yeah, I won't be plugging it into the keyboard sockets again... feels like they might have cut corners a bit here. Hopefully it's not a universal problem.

  • mulligan78 Level 1 Level 1 (0 points)
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    Sep 22, 2012 12:39 PM (in response to nclose)

    I too have had exactly the same issue today in my Fiat 500!!

     

    Ended up havign to dismantle the whole soket from the car the prise it out with a screw driver!

  • tonefox Level 5 Level 5 (7,750 points)
    Currently Being Moderated
    Sep 22, 2012 12:47 PM (in response to nclose)

    Passing thought - has anybody claimed that you can effectively plug a wired USB keyboard into the Lightning port? You certainly couldn't do it with the 30 pin port.

  • truckincowboy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 22, 2012 10:47 PM (in response to nclose)

    Same thing happened to me today with and Acer laptop.  Thanks for the idea on using the  the thin plastic from the shipping box to get it to release.  I was afraid I would have to cut it off and pick out the leftover pieces.

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