tobifs

Q: iPhone 5 wifi issues

My iPhone 5 connects to wifi networks and remembers them, but receives absolutely zero data through the network. LTE and 3G no problem... Off to the repair shop (after 3 hours of ownership...) or any ideas??

iPhone 5, iOS 6

Posted on Sep 21, 2012 2:22 AM

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Q: iPhone 5 wifi issues

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  • by acneil,

    acneil acneil Sep 22, 2012 8:14 PM in response to deandorsey
    Level 1 (0 points)
    Sep 22, 2012 8:14 PM in response to deandorsey

    They are gonna swap me for a third! They are going to try and swap sims right now. I think I may sleep here. Supposedly there is a "genius" guy here who has a I5 that will use secured wifi, although I have not seen this for myself. Switching off aes isnt a fix, thats just a bandaid. They played like they never heard of it either...

  • by Foxxstory,

    Foxxstory Foxxstory Sep 22, 2012 8:14 PM in response to John Laury
    Level 1 (0 points)
    Sep 22, 2012 8:14 PM in response to John Laury

    Llmao at John Laury....why Republicans are always angry?    .. I see you have been drinking from the Fearmongering Tea republitards love....you want to talk about outsourcing?  Romney’s Bain Capital, invested in a series of firms that specialized in relocating jobs done by American workers to new facilities in low-wage countries like China and India. This is how he got a huge part of his money, which .. instead of keeping in American banks , paying taxes that help our economy , he keeps it overseas..virtually tax free....Romney and Bain invested heavily in a Chinese manufacturing company that depended on US outsourcing for its profits—and that explicitly stated that such outsourcing was crucial to its success. ever heard of Global tech?


    Ever hear of Stericycle?  for those that oppose abortion and yell "christian nation" . In 1999 Romney had been part of an investment group that invested $75 million in Stericycle, a medical-waste disposal firm that has been attacked by anti-abortion groups for disposing aborted fetuses collected from family planning clinics and animal fetuses. 


    Have fun with that one.


    On the other hand Obama said that companies who preserve jobs in the US will get a bigger tax break but those outsourcing jobs will have to pay more. Two years ago he said his goal  was of doubling US exports over five years. With an agreement he signed into law, we are on track to meet that goal ahead of schedule....

     

    The truth is, if the iphone was "Made in USA" ... you wouldn't be able to afford it... but Romney can.. he made lots of $ outsourcing.

  • by tadanderson,

    tadanderson tadanderson Sep 22, 2012 8:37 PM in response to tobifs
    Level 1 (5 points)
    Sep 22, 2012 8:37 PM in response to tobifs

    Same issue here

    iOS 6 causes iPad 2 issues and the iPhone 5 wifi is way to weak.

    iOS 6 on 3GS iPhone the wifi works fine

    iPad 2 with iOS 6 gets it's wifi trashed, - constantly drops its connection and when it is connected it is slow

    iPhone 5 has very weak wifi. It has nothing to do with their web site testing url. It has zero range. 2 laptops, 1 MacBook, and 2 3GS phones are fine in our living room. iPhone 5's and iPad 2 lose their connections. Stand right next to the router and they are fine. THIS IS NOT GOOD!!!

  • by acneil,

    acneil acneil Sep 22, 2012 8:40 PM in response to Foxxstory
    Level 1 (0 points)
    Sep 22, 2012 8:40 PM in response to Foxxstory

    Ok, so the "lead genius" at Bellevue, WA, Apple store confirmed its an issue across the board. An addmission!

     

    They have no fix. I can swap as many times as I want. "Its under warranty."

     

    Advice, bring your own hotspot when you go to get your lifetime of swaps. lol

  • by Lon Seidman,

    Lon Seidman Lon Seidman Sep 22, 2012 8:42 PM in response to acneil
    Level 1 (5 points)
    Sep 22, 2012 8:42 PM in response to acneil

    Did he say it was a hardware issue or a software issue?

     

    This WPA wifi thing reminds me of a bug that one of the final betas of iOS 5 had just before release. The wifi would seize up almost exactly as it is now.

  • by cherokee180c,

    cherokee180c cherokee180c Sep 22, 2012 8:54 PM in response to tobifs
    Level 1 (0 points)
    Sep 22, 2012 8:54 PM in response to tobifs

    Guys I can confirm that the problem was 100% with WPA2 (AES) algorithm if you switch to WPA2 (AES +TKIP) it will fix the problem. I'm now getting 40 MB down and 40 MB up and it's faster than my iPad 3.  Thanks again for all who helped us.

  • by really really Not happy,

    really really Not happy really really Not happy Sep 22, 2012 9:02 PM in response to tobifs
    Level 1 (0 points)
    Sep 22, 2012 9:02 PM in response to tobifs

    I had major problems connecting the IP5 to my WIFI, it just kept saying "unable to connect ..) . My old IP4 connected fine so did my iPad as did every other wireless device. I tried all the suggested fixes I've read online and had no luck at all. Spent over 30 minutes on the phone with Vodafone and tried everything she suggested with no luck, she finally gave up and suggested I call Apple support which was no good as they don't work on Sundays. So out of frustration I reset my modem and started from scratch. Now I have connection, a good signal and speed. Beats me why every other device connected fine before I reset but I don't really care now, I finally have WIFI on the IP5 and for me the problem is resolved. I wish you all good luck with your own battles, I hope you win!!

  • by terriewilliams3,

    terriewilliams3 terriewilliams3 Sep 22, 2012 9:06 PM in response to tobifs
    Level 1 (0 points)
    Sep 22, 2012 9:06 PM in response to tobifs

    I'm having the exact same issue.  Apple needs to issue a fix or I'll go back to my 4 and get a refund.  This is crazy. 

  • by Automatik,

    Automatik Automatik Sep 22, 2012 9:15 PM in response to tobifs
    Level 1 (0 points)
    Sep 22, 2012 9:15 PM in response to tobifs

    Multiple users have confirmed that this fixes the WiFi issue:

     

    Yeah..if you are comfortable adjusting your router settings you should really go adjust your security settings to allow for TKIP as well as AES.  This will not decrease your level of security..just make sure you are still using WPA2 with a strong password and you will be fine. 

     

    In short, you want this:

     

    WPA2 (AES + TKIP)

     

     

    It simply means that your router will accept devices using either AES OR TKIP protocol (whichever the device supports).  It seems the iPhone is picky when it comes to AES.

     

    Here is an article aboue the two:

     

    http://compnetworking.about.com/b/2008/08/21/aes-vs-tkip-for-wireless-encryption .htm

  • by iBryan85,

    iBryan85 iBryan85 Sep 22, 2012 9:20 PM in response to tobifs
    Level 1 (0 points)
    Sep 22, 2012 9:20 PM in response to tobifs

    I just got back from having my iPhone swapped out for another new one at the Apple store. It works now. No WiFi issues and I haven't done anything different. Hopefully they can release a patch for those that are affected.

  • by warlok03,

    warlok03 warlok03 Sep 22, 2012 9:23 PM in response to tobifs
    Level 1 (0 points)
    Sep 22, 2012 9:23 PM in response to tobifs

    Okay here's my update. I went to the Apple store twice today. They were about to swap my phone when the Apple Genius talked to another employee and he instead opted to do another restore and sent me on my way. Of course when I got back home, I still had the same problem---even setting up as a new phone.

     

    So I luckily was able to set up another Genius appointment for tonight and told them their solution did not work. This time, however, I used my iPad to make a video of my iPhone 5 and showed him how it would not load any web pages under my WPA2 network. It only connects and loads pages fast when I switch to my Guest network on my Netgear router which is on WPA encryption. I imagine that's what the Apple store is using too because I could browse on their wifi too or on my LTE. I also included in my video my attempts to connect to my portable Verizon LTE hotspot and it too showed no ability to browse the internet.

     

    Thus, they finally switched out my phone and gave me a new one. I just completed a full restore from an old backup and it works perfectly. I must conclude that this whole issue is definitely a HARDWARE issue and that all of you should go to your local Apple store and ask for a replacement. The Genius said he'd never seen that problem before. Hope this helps!

  • by tny618,

    tny618 tny618 Sep 22, 2012 9:30 PM in response to cherokee180c
    Level 1 (0 points)
    Sep 22, 2012 9:30 PM in response to cherokee180c

    so if i switch it to wpa (aes+tkip) i should be fine? i havent received my phone yet but i just wanna know what to possibly do when it get here

  • by ehw,

    ehw ehw Sep 22, 2012 9:33 PM in response to C4RLOCO
    Level 1 (0 points)
    Sep 22, 2012 9:33 PM in response to C4RLOCO

    Haven't read more recent posts, but I see the same same. My router is Cisco Syslink E3200. When I connect as a Guest I have no problem.  When I connect at the secured site the WiFi indicator shows full strength the progress gear spins and nothing happens. I have an appointment tomorrow at the Genius Bar.

  • by tny618,

    tny618 tny618 Sep 22, 2012 9:33 PM in response to warlok03
    Level 1 (0 points)
    Sep 22, 2012 9:33 PM in response to warlok03

    wow...thanks 4 the heads up

  • by LPRipley,

    LPRipley LPRipley Sep 22, 2012 9:49 PM in response to tobifs
    Level 1 (0 points)
    Sep 22, 2012 9:49 PM in response to tobifs

    I couldn't connect my new iphone5 to my home wifi network either. iPad 2 running ios6 connected without a problem, but iPhone would refuse to connect.  Tried every solution on I could find on forums...changing SSID, encryption, channels, soft reset, return to factory settings, reset router, etc.  Was convinced it must be a hardware issue when lo- and-behold, I visit my brother-in-law and have no problem connecting to his home wifi.  So came home and compared settings and tried changing everything again for hours.  Frustrated, I finally called apple support and after some troubleshooting was told that there are incompatibility issues with some routers.   After a internet search, we discovered that the most up to date firmware on my older netgear wgt624v3 router won't work with the iPhone 5, and the odd solution of DOWNgrading its firmware was suggested. And it worked!!! My iPhone now connects without a problem.    This site provided the instructions, and while I dont know if its really a ios6 issue since the updated ipad was fine all along, it definitely worked for fixing my iphone troubles: http://www.davejackson.com/life/cant-access-wifi-with-ios-6-on-iphone-with-netge ar-wgt624v3-fix/. Don't know if a similar trick will be a workaround for other routers, but worth a shot (esp for netgear owners) so good luck!  Hopefully we'll get an update from apple soon so our devices will be universally compatible without taking such strange steps backward.

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