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iTunes Match crippled in iOS 6

61880 Views 184 Replies Latest reply: Jan 29, 2013 8:40 AM by Mr. Luigi RSS
  • jdotmattinson Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 7:36 AM (in response to Mr. Luigi)

    Fingers crossed that some of this was not their intention, and that a fix is incoming.  Was anybody here ever running any beta versions of iOS 6?  I'd be interested to know if this was in iOS 6 from the beginning or not.

     

    I have only had iTunes Match for just over a month.  That entire month I spent just trying to get the bugs in check, and then iOS 6 comes along.

     

    Words of experience for those of you who are too frustrated to justify having paid for this: I emailed iTunes customer service with my complaints of iTunes Match shortly after signing up (before iOS 6, just because of play count errors, explicit songs becoming clean songs as if the cloud gets offended easily, and album artwork problems) and they offered me a refund on the service.  The catch is that you can't sign up again until after 1 year of your original sign up date.  I thanked them for the offer but would rather stick it out, as I do find the service useful.  Or did, rather.

  • Ryans80 Calculating status...
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    Sep 23, 2012 9:01 AM (in response to Mr. Luigi)

    I couldn't have said it better myself. I have been playing with all the IOS 6 betas praying this was just a bug and they would fix it. Guess what? They didn't.

  • Cristian_AE Calculating status...
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    Sep 23, 2012 9:08 AM (in response to steve.lawrence)

    Idem... This ***** so mutch

  • TxExCxH Calculating status...
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    Sep 23, 2012 2:13 PM (in response to steve.lawrence)

    I agree. iTunes Match is to awkward to use now. I will not be renewing my subscription come December if all the issues you mentioned are not addressed.

  • Ryans80 Level 1 Level 1 (0 points)
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    Sep 24, 2012 9:53 AM (in response to steve.lawrence)

    "When iTunes Match is turned on, you can’t delete music. If space is needed, iTunes Match removes music for you, starting with the oldest and least played songs."

     

    This was taken from the Ios 6 user manual. Evidently this was their intention.

  • mollib Level 2 Level 2 (460 points)
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    Sep 24, 2012 10:24 AM (in response to steve.lawrence)

    I totally thought the lack of cloud icons and missing music was just me, too, until I found this post.

     

    So, what's the solution for those times when we don't have cellular available? Like on the Metro? Airplane? We're supposed to go through our music collection and manually download (again) all the songs we think we might want to hear? In the Music app on the little iPhone? When they've made the process a pain in the butt? Talk about ridiculous and cumbersome.

     

    Also, doesn't it take cellular data to stream? So listening to music on the network any time we're on the network (rather than WiFi), is by design going to sap our data plans? Or am I missing something?

  • Joel S Level 2 Level 2 (185 points)
    Currently Being Moderated
    Sep 24, 2012 2:15 PM (in response to Ryans80)

    What a wonderfully vague comment from Apple

     

    I'd love to know what instigates the removal of music? Do camera photos do it? Do App installs do it? Or only the addition of more music. If it is only the addition of more music that leads to the removal of existing music, then iTunes Match has become much less interesting to me. 

     

    Anyone with iOS 6 want to experiement and let us know?

    Ryans80 wrote:

     

    "When iTunes Match is turned on, you can’t delete music. If space is needed, iTunes Match removes music for you, starting with the oldest and least played songs."

     

    This was taken from the Ios 6 user manual. Evidently this was their intention.

  • Sephiroth1 Level 1 Level 1 (0 points)
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    Sep 24, 2012 2:31 PM (in response to steve.lawrence)

    I am having the same problem. I tried the work arounds. I talked to Apple. Still no music on my iPhone 4 with iOS6. I paid for iTunes Match and Apple is not delivering. I think we would be justified in requesting an immediate fix and a partial refund for iTunes Match. If they go with streaming then I will not renew when my subscription is up.

  • Mr. Luigi Level 1 Level 1 (5 points)
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    Sep 24, 2012 5:50 PM (in response to Ryans80)

    Hi Ryan,  I don't doubt your information at all.  In fact, I'd love to get my hands on the manual you used.  I just downloaded the iOS 6 iPhone user guide (a free iBook) and their description of the new iTunes Match was very limited.  Then, I found an iOS 6 user manual (.pdf) and its iTunes Match description wasn't much better.

     

    Do you have a link you can share for the manual you used?

     

    Thanks!

  • Ryans80 Level 1 Level 1 (0 points)
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    Sep 24, 2012 6:01 PM (in response to Mr. Luigi)

    Hey Mr. Luigi, It was in the IOS 6 Iphone user guide on page 165 at the bottom of page. Your right their description of ITunes Match is limited to say the least.

  • mollib Level 2 Level 2 (460 points)
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    Sep 24, 2012 6:08 PM (in response to Mr. Luigi)

    It's on page 61 of the "iPhone User Guide for iOS 6 Software" PDF I downloaded from apple.com. It's under the "Playlists" section of the Music chapter. What a weird place for that piece of information.

     

    Good catch, Ryans80. I never would have seen it there.

  • Mr. Luigi Level 1 Level 1 (5 points)
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    Sep 24, 2012 6:43 PM (in response to Ryans80)

    Thanks Ryan and mollib!

     

    OMG!  That was like finding an Easter egg up a chicken's butt.  I also would have never, EVER found it hiding there.

     

    Oh, BTW, even after you told me where it was I still couldn't find it. I had downloaded the iBook version Ryan used, but it wasn't on page 165.  DOOMED!

     

    Then I thought page 165 might be for the iPhone version of the iBook.  I downloaded the book to my iPad.  It was on page 109.  I used mollib's "playlist" as the final clue.  :-)

     

    PLAYLIST!  What the heck was Apple thinking?!

     

    Have a great evening.

     

    Mr. Luigi

  • Ryans80 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 6:51 PM (in response to Mr. Luigi)

    Strange I have the iBook version of the iphone user guide on my ipad and it was on page 165.

  • CongressDJ Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 8:24 PM (in response to steve.lawrence)

    This is absolutely maddening. When I bought my iPhone 5, I naturally went to apply my 10,000 song collection to my phone via iTunes Match. In doing so, I am finding that a good portion of my songs are corrupted, skipping and scratching. Before iPOS 6, it was simple to replace the songs. I deleted then, and then re-synced. This simple solution is now gone. I cannot delete the song from my iPhone, so no matter how many times I delete and re-rip the song in iTunes, it will not replace the corrupted song on the device. I have been trying to do this for 3 hours now - for ONE SONG. No nice, no matter what I do. Of course, it doesn't helped that iTunes tells me my connection to Match has been lost, and that I need to log out and then log back in. It doesn't help that once doing so, it takes iTunes 15 minutes to become functional because iTunes has to resync my account. And it certainly doesn't help that it takes iTunes an additional 15 minutes to move a single ripped song back to the iCloud.

     

    I hate this. I feel like I'm in a bad nightmare.

     

    Apple, you single handledly made music awesome, and then turned around and made the entire experience completely suck. Thanks for everything.

  • queoliver Calculating status...
    Currently Being Moderated
    Sep 24, 2012 8:34 PM (in response to steve.lawrence)

    iTunes Match is completely usless now. I'd rather just sync manually.

     

    1. You no longer have any clue what songs you have on your device, because of lack of cloud icons.

     

    2. You can only download entire albums, no longer individual songs.

     

    3. You can't even delete music from your device other than switching iTunes Match off or completely deleting             your iTunes music from iCloud manage settings.

     

    Terrible! This is product was cool. Now it's more trouble than it's worth

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