napier123

Q: Aperture cannot be opened because of a problem.

Aperture 3.4 was working fine prior to my upgrade to Mountain Lion last night.  My Aperture Library is stored on an external HD - this HD was ejected prior to running the Mountain Lion upgrade (as recommended).  Here is what I receive when I try to open Aperture today (everything else associated with the computer and external HD is working perfectly:  [I do not know how to interprete the "Dylad Error Message" herein]

 

==================

 

Process:         Aperture [831]

Path:            /Applications/Aperture.app/Contents/MacOS/Aperture

Identifier:      com.apple.Aperture

Version:         3.4 (3.4)

Build Info:      Aperture-301036000000000~2

App Item ID:     408981426

App External ID: 10581304

Code Type:       X86-64 (Native)

Parent Process:  launchd [163]

User ID:         504

 

 

Date/Time:       2012-09-23 17:43:25.635 -0500

OS Version:      Mac OS X 10.8.2 (12C54)

Report Version:  10

 

 

Interval Since Last Report:          8146 sec

Crashes Since Last Report:           20

Per-App Crashes Since Last Report:   20

Anonymous UUID:                      444CE6FB-DBD6-0212-8F5F-48FA5077F994

 

 

Crashed Thread:  0

 

 

Exception Type:  EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

 

 

Application Specific Information:

dyld: launch, loading dependent libraries

 

 

Dyld Error Message:

  Library not loaded: @executable_path/../Frameworks/PrintServices.framework/Versions/A/PrintServices

  Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture

  Reason: image not found

 

 

Binary Images:

       0x10be44000 -        0x10c595fff  com.apple.Aperture (3.4 - 3.4) <F66E6C13-82C8-3C10-91D2-6A749047429F> /Applications/Aperture.app/Contents/MacOS/Aperture

       0x10c7b5000 -        0x10c7bdff7  com.apple.PhotoFoundation (1.0 - 1.14) <A1F27E41-CD9E-31F0-8F21-887555E1D576> /Applications/Aperture.app/Contents/Frameworks/PhotoFoundation.framework/Versio ns/A/PhotoFoundation

       0x10c839000 -        0x10cd55fff  com.apple.RedRock (1.9.4 - 301.35) <6425F20F-6955-3997-9AEC-4E7198FC6111> /Applications/Aperture.app/Contents/Frameworks/RedRock.framework/Versions/A/Red Rock

       0x10d05e000 -        0x10d0e0fff  com.apple.iLifePageLayoutCore (1.0 - 176.10) <654893D7-EFC0-3E3F-A766-8C64227FF301> /Applications/Aperture.app/Contents/Frameworks/iLifePageLayoutCore.framework/Ve rsions/A/iLifePageLayoutCore

       0x10d140000 -        0x10d145fff  com.apple.iLifePhotoStreamConfiguration (3.4 - 2.5) <906317D7-09FF-3B77-8F35-01BB74C0109C> /Applications/Aperture.app/Contents/Frameworks/iLifePhotoStreamConfiguration.fr amework/Versions/A/iLifePhotoStreamConfiguration

       0x10d151000 -        0x10d180ff7  com.apple.iLifeAssetManagement (2.7 - 31.34) <C39032ED-C0EA-3204-A272-C0C5318AC8C2> /Applications/Aperture.app/Contents/Frameworks/iLifeAssetManagement.framework/V ersions/A/iLifeAssetManagement

       0x10d1b4000 -        0x10d1c1ff7  com.apple.iphoto.AccountConfigurationPlugin (1.2 - 1.2) <DB1DA508-491A-3B79-B3EC-CFE31C9C9497> /Applications/Aperture.app/Contents/Frameworks/AccountConfigurationPlugin.frame work/Versions/A/AccountConfigurationPlugin

       0x10d1d7000 -        0x10d27aff7  com.apple.MobileMe (13 - 1.0.4) <9A7FCC99-67CE-3F5E-98BB-9079B305087F> /Applications/Aperture.app/Contents/Frameworks/MobileMe.framework/Versions/A/Mo bileMe

       0x10d2f8000 -        0x10d305ff7  com.apple.PluginManager (1.7.6 - 55) <9C4EFFC0-1CDC-360B-9294-57E710B2912A> /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager

       0x10d319000 -        0x10d32afff  com.apple.AERegistration (1.2 - 401) <16C4537B-4989-3DF7-8263-588F5C882063> /Applications/Aperture.app/Contents/Frameworks/AERegistration.framework/Version s/A/AERegistration

       0x10d346000 -        0x10d5b4ff7  com.apple.prokit (7.3.1 - 1943) <0B1D4E42-D5BF-32E9-9AFC-762167D91A02> /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit

       0x10d748000 -        0x10daecfff  com.apple.iLifeSlideshow (3.1 - 1151.4) <61A831CA-B996-3762-B3DD-85A3CB46F28D> /Applications/Aperture.app/Contents/Frameworks/iLifeSlideshow.framework/Version s/A/iLifeSlideshow

       0x10dc73000 -        0x10dc8aff7  com.apple.iLifeFaceRecognition (1.0 - 30.11) <46E3C666-EE15-324E-85D0-E56ECA0A342D> /Applications/Aperture.app/Contents/Frameworks/iLifeFaceRecognition.framework/V ersions/A/iLifeFaceRecognition

    0x7fff6ba44000 -     0x7fff6ba7893f  dyld (210.2.3) <36CAA36E-72BC-3E48-96D9-B96A2DF77730> /usr/lib/dyld

    0x7fff80cb6000 -     0x7fff80cb6fff  com.apple.Accelerate (1.8 - Accelerate 1.8) <6AD48543-0864-3D40-80CE-01F184F24B45> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

    0x7fff80e93000 -     0x7fff80e93ffd  com.apple.audio.units.AudioUnit (1.8 - 1.8) <29E2C990-3617-3FA2-BDD7-DB7DF493E443> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

    0x7fff80ea0000 -     0x7fff80ff1fff  com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <833DA682-A3C1-39E7-AEC3-9EDC734DE2A9> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

    0x7fff8375b000 -     0x7fff8375bfff  com.apple.Carbon (154 - 155) <1B2846B1-384E-3D1C-8999-201215723349> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

    0x7fff838e5000 -     0x7fff838e5fff  com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

    0x7fff83aba000 -     0x7fff83ac9ff7  com.apple.opengl (1.8.6 - 1.8.6) <720CC06C-0D01-37AE-BB3D-D7F0242B262A> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

    0x7fff8419b000 -     0x7fff8445eff7  com.apple.AddressBook.framework (7.1 - 1167) <92EF9CE4-A42B-3D30-8CA2-79C0A66BB4CE> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook

    0x7fff84b5d000 -     0x7fff84bcaff7  com.apple.framework.IOKit (2.0 - 755.18.10) <142E19DD-1C8D-3D61-ABC8-83994A73279F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

    0x7fff869dd000 -     0x7fff869e3fff  com.apple.DiskArbitration (2.5.1 - 2.5.1) <F7DAF7CC-5893-3F06-9168-3B0192B66D15> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

    0x7fff87177000 -     0x7fff87360fff  com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

    0x7fff878e2000 -     0x7fff8797fff7  com.apple.PDFKit (2.7.2 - 2.7.2) <DE5BE2EF-2570-3792-B1C3-AAD45765F533> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

    0x7fff879c6000 -     0x7fff87c46ff7  com.apple.AOSKit (1.05 - 151) <A34E8584-797C-318F-9E25-937A710C68AB> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit

    0x7fff87c90000 -     0x7fff87e1afff  com.apple.WebKit (8536 - 8536.26.14) <7C4D5DE6-7153-3E54-8D4F-BB2E9AE74878> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

    0x7fff89ff9000 -     0x7fff8a16aff7  com.apple.QTKit (7.7.1 - 2599.13) <5B24A892-ED69-3C01-8B00-DF3AD81A20D4> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit

    0x7fff8a1f3000 -     0x7fff8a250fff  com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <B3198BD6-EA1D-3E5E-ADD4-37D8E6B72678> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

    0x7fff8b8e0000 -     0x7fff8b96aff7  com.apple.iLifeMediaBrowser (2.7.2 - 546) <B8911FE0-5F6B-3244-BF7B-F2BFC50A7C6F> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser

    0x7fff8b96b000 -     0x7fff8b96bfff  com.apple.CoreServices (57 - 57) <9DD44CB0-C644-35C3-8F57-0B41B3EC147D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

    0x7fff8ba46000 -     0x7fff8bbf4fff  com.apple.QuartzCore (1.8 - 304.0) <897FAA5D-FF13-33FE-878B-B164D684F019> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

    0x7fff8c264000 -     0x7fff8c534fff  com.apple.security (7.0 - 55179.1) <639641EF-8156-3190-890C-1053658E044A> /System/Library/Frameworks/Security.framework/Versions/A/Security

    0x7fff8c982000 -     0x7fff8c982fff  com.apple.quartzframework (1.5 - 1.5) <6403C982-0D45-37EE-A0F0-0EF8BCFEF440> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

    0x7fff8cd7d000 -     0x7fff8cdceff7  com.apple.SystemConfiguration (1.12.2 - 1.12.2) <E095637C-457F-3D8F-AE32-A032F9D5A46C> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

    0x7fff8d3de000 -     0x7fff8d3defff  com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

 

 

Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 1.54f36

Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.70.23-P2P

Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5680H

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 4

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

FireWire Device: unknown_device, G-TECH G-SAFE (Gen4), 800mbit_speed

Aperture 3, OS X Mountain Lion (10.8.2)

Posted on Sep 23, 2012 3:53 PM

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Q: Aperture cannot be opened because of a problem.

  • All replies
  • Helpful answers

  • by léonie,Helpful

    léonie léonie Sep 23, 2012 4:22 PM in response to napier123
    Level 10 (108,488 points)
    iCloud
    Sep 23, 2012 4:22 PM in response to napier123

    Your Aperture installation is incomplete. The PrintServices.framework is missing. YOu need to remove Aperture and reinstall an earlier version, then upgrade from there.

    Dyld Error Message:

      Library not loaded: @executable_path/../Frameworks/PrintServices.framework/Versions/A/PrintServices

      Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture

      Reason: image not found

     

    The installer has a problem, that can cause missing frameworks, when installing on top of certain Aperture versions. See this support article on how reinstall.

     

    Aperture 3.4: May quit unexpectedly on launch after updating

     

    Post back, when you have further questions.

    Regards

    Léonie

  • by napier123,

    napier123 napier123 Sep 23, 2012 6:49 PM in response to léonie
    Level 1 (0 points)
    Sep 23, 2012 6:49 PM in response to léonie

    Léonie - thanks for the help, it makes sense.  I went to the App Store to redownload Aperture for a reinstall, but it appears that I purchased Aperture originally in 2010 as a v1/v2 option and it is not listed as an option for download (only purchases from 2011 onward are listed).  I tried to then go the 3.1 trial but I cannot locate a serial number.  It looks like the only option now is to repurchase Aperture via the App Store?  Thanks.

  • by shuttersp33d,

    shuttersp33d shuttersp33d Sep 23, 2012 9:05 PM in response to napier123
    Level 4 (1,540 points)
    Sep 23, 2012 9:05 PM in response to napier123

    Serial number retreival.

     

    http://support.apple.com/kb/HT1861

  • by léonie,Helpful

    léonie léonie Sep 23, 2012 11:23 PM in response to napier123
    Level 10 (108,488 points)
    iCloud
    Sep 23, 2012 11:23 PM in response to napier123

    You should not need the serial number when reinstalling on the same machine.

     

    After installing the trial don't even try to launch it - it cannot open your Aperture libray anyway, since it is version 3.1 and your library probably a more current version. Had straight for "Apple menu -Software" update or download the

    Aperture 3.4 update

    from the Support page.

     

    You should not need to enter your serial number, since your current serial number is stored in your user library.

  • by napier123,

    napier123 napier123 Sep 24, 2012 6:25 AM in response to léonie
    Level 1 (0 points)
    Sep 24, 2012 6:25 AM in response to léonie

    It is asking for the serial number and I do not have the email that Apple sent back in 2009 when the original Aperture activation packet was forwarded (and even if I did have it, it appears that it will not work with the App Store or Trial versions since it was purchased back in 2009, sort of a "planned obsolescence" by Apple).

     

    I viewed several similar posts in the forum from back in April, 2012 and there were only two resolutions to this issue - either purchase the product again (and hope for a credit when the Aperture 4 product comes out) or use a torrent version of Aperture until the new version comes out.

     

    Thank you for all your help though.  Much appreciated!

  • by léonie,

    léonie léonie Sep 24, 2012 6:44 AM in response to napier123
    Level 10 (108,488 points)
    iCloud
    Sep 24, 2012 6:44 AM in response to napier123

    Then look again at the link shuttersp33d posted:

    Re: Aperture cannot be opened because of a problem.

     

    Apple has been very helpful in the past to provide replacement serial numbers, when a proof of purchase is provided.