Skip navigation

iphone 5 wont stay connected to wifi

226575 Views 216 Replies Latest reply: Apr 12, 2014 8:36 AM by jfromcheshire RSS Branched to a new discussion.
  • sinthang Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 7:14 AM (in response to Nilotec)

    MIght be a bad antenna. I had the same problem and tried the same remedies you listed. I went back to the Apple store and they gave me a new iPhone. Problem solved, now it stays on the network continously.

     

    Initially the Apple care representative said it was due to security settings in my router but this seemed unlikely since the other 13 Apple wifi devices (4 of which are running IO6) in my household never have issues with my wifi. After reseting the iphone and playing with network settings it seems it was the phone that was at fault.

     

    Also, FYI even though Apple stores are sold out of iPhone 5's they do have brand new replacement units for warranty issues

  • dancerdeb Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 7:26 AM (in response to Nilotec)

    My router runs on WPA...

     

    Well I also went into apple today. Bloke looked at my handset and said I just need to go to settings and reset network settings. This sounding too good to be true I asked if he could detect the store wifi and do it....Jon trying he couldn't even get it to register there was a wifi network so pronounced it as broken!!

     

    They offered replacement but it won't be the se serial numbers etc so has recommended I get my network provider to send me a new one....so that's what i've done! Hopefully it won't take too long....

  • Frocktar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 7:27 AM (in response to Nilotec)

    We got 2 iPhone 5's in the house, both drop wifi after a short whole and both won't automatically reconnect if you leave the wifi area. Also still have our old i4's and an iPad on ios6 and they play fine still, do its not ios6.

     

    Bummer, come on Apple, this needs to be addressed ASAP.

  • drbmoore Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 7:42 AM (in response to Nilotec)

    Here is what I did that has fixed this issue for me.

     

    Goto Settings.......Wi-Fi.....and make sure Ask to Join Networks is set to ON

     

    Shut iPhone down and then start back up.

     

    So far so good and it has bee almost 24 hours.  One family iPhone stayed in WiFi all day and kept it's connection and the other family iPhone left the house, reconnected upon return and has kept the connection since.

  • matrixxzero Level 1 Level 1 (120 points)
    Currently Being Moderated
    Sep 23, 2012 7:48 AM (in response to drbmoore)

    Same here. When I first ran the setup and entered the wifi key, I got through the setup and then it "forgot" the wifi. But, as soon as I reentered the key and switched on "ask to join" it has kept wifi since friday. I haven't left the house yet but it hasn't dropped the wifi so far here. Just after the first setup before switching on "ask to join".

     

    Good luck to the OP

  • bush144 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 8:02 AM (in response to Nilotec)

    I am having the same problem, everytime my iPhone 5 goes to sleep it disconnects from wifi and when I pick it back up to use it, it is back on Edge.  I have to go back into my settings, wifi, and reconect to my network.  It is an unsecured network so I know it is not a password issue.  I have tried reseting my network settings, restoring the iPhone through iTunes, forgetting the network and readding it, tuning on and off the ask to join networks....and am STILL having the same problem.  I have spent 2 hours on the phone with apple already and am calling them again now.  This is very frustrating to spend this much on a phone and it not work as well as the 3Gs I got rid of.

  • Shawnp204 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 6:34 PM (in response to Nilotec)

    I'm also haveing same problem with my new iPhone 5 it won't auto connect to my wifi, but it will auto connection to my friends.. I have done all trouble shooting and still nothing.. My iPad 3 with os6 connects fine so could I have a bad iPhone?

  • Daz150969 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 23, 2012 11:37 PM (in response to Nilotec)

    I am having the same problem. It is also effecting the mac laptop i believe through icloud linking them is anyone else having this problem  and does anyone know the answer

  • SherriLynn913 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 6:29 AM (in response to Nilotec)

    I am having the same issue.  Disconnects from wifi every time the phone goes to sleep. I ordered my phone online.  Took it to my nearest A T & T store this morning.  They refused to exchange.  Said I have to wait for a fix from Apple.  Very disappionted. 

  • SherriLynn913 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 7:09 AM (in response to Nilotec)

    The following was on the support page and so far it has worked for me.  I have not been disconnected when the phone goes to sleep the last few times.  Go to Settings....General.....Cellular.   Toggle Cellular Off and back On.  Restart phone.  Also, make sure "Enable LTE" and "Data Roaming" are ON.  Hope this helps some of you.

  • Shawnp204 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 10:47 AM (in response to Nilotec)

    just got back from apple store and they did a restore on my phone and they had no problem auto connecting to there wifis, i told him that i am only having a problem auto connecting to my home wifi, he told me that this is a known problem and apple is working on the problem so we just have to sit back and wait till they attack the proble, for the meantime i need to make sure to turn wifi on my self

  • Frocktar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 24, 2012 8:16 PM (in response to Nilotec)

    Well I've fixed both of mine.

    Here is what I did, no idea why it would fix it, but they are both working perfectly now.

     

    Turn on "ask to join networks". Let it do that once next time it disconnects. Then turn off cellular data, leave for a minute then turn on again and then turn off "ask to join". Fixed both of mine.

1 2 3 4 ... 15 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (9)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.