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All replies
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Helpful answers
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Sep 23, 2012 9:26 PM in response to Johnathan Burgerby michael1377,i went to my account and clicked manage acount and when i clicked password and security it still asked for it instead of letting me change it
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Sep 24, 2012 12:27 PM in response to Lesocuteby Willy5298,called apple spent 10 min sputtering off answers and nothing worked
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Sep 24, 2012 2:46 PM in response to Boo 3by userfromfl,This is really getting out of control.
Just called Apple to reset the questions, because I forgot the answers.
And guess what - they told me that I cannot reset the questions if I don't provide them the answer on the phone because they cannot verify my identity. Now how that's stupid: I have my AppleId password, access to the email used to register with Apple, the history of all purchased apps, serial numbers of my devices and they aren't able to verify my identity!?
And after all, the only thing their security system does well is stopping me from buying new software on new devices.
This is really stupid.
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Sep 24, 2012 3:09 PM in response to userfromflby Willy5298,I know i was saying i can tell you anything else but that
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Sep 25, 2012 6:04 AM in response to Boo 3by bvander10,Yes, been having this problem over a month now. Just got off phone with Account Security Team, they tell me they can't change my questions unless I give them the answers to my old questions? Duh! If I knew the answers then I wouldn't need to reset them. I gave them pretty much every bit of info I had, but without answering the security questions they can't verify my identity.
This is nuts
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Sep 25, 2012 9:23 PM in response to Boo 3by Dallas12490,I know one of my answers but i forgot my other one, I try to send a reset to my email but my email doesnt work for some reason, is there any other way to change my answers or get them?
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Sep 26, 2012 10:10 AM in response to Boo 3by Johnny-X,Using the steps at iforgot.apple.com did nothing to help me.
Instead, I logged into http://appleid.apple.com and was able to edit my security questions under the "Password and Security" section.
Hope this helps!
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Sep 27, 2012 7:35 PM in response to alanfromnewtownardsby jake1996,it will not let me make new one, it will just have '' answer the question!! well? how will i do that if i dont know or remember them?
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Oct 1, 2012 8:17 PM in response to Boo 3by msandoval,You cannot. I have been working on this for a few weeks and there is no solution just yet. I buy music movies and the like but I forget two questions about my 4th grade teacher and where were you on Jan. 1, 2001? I cannot even remember what I atte for breakfast. This is so frustrating. It is the details that apple is known for and it seems to be this detail that they are missing. There is no solution or reset so what is next. Years of musioc and I have to switch IDs.....nice
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Oct 1, 2012 11:13 PM in response to msandovalby Lesocute,You have to call Apple. if you can verify that you are the account owner, they will help you to reset your sequrity questions.
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Oct 1, 2012 11:13 PM in response to Dallas12490by Lesocute,You have to call Apple. if you can verify that you are the account owner, they will help you to reset your sequrity questions.
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Oct 13, 2012 11:08 AM in response to alanfromnewtownardsby happygal134,when i logged in and went there it didnt have anything that said that i could reset it.
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Oct 13, 2012 11:10 AM in response to michael1377by happygal134,me too!! i hate it i cant buy any apps or music