C4RLOCO
Level 1 (49 points)
Apple Watch

Q: iPhone5 issues with WPA2/AES Wifi

I am using a Dual- Band Linksys E2500 router with WPA2 Personal (WPA2/AES) enabled. None of my other apple products (iPhone4S, iPhone4, iPad2 and the New iPad) have had problems connecting to my router. But everything changed when I got my iPhone5.

 

Basically the iPhone5 is capable to connect to the WPA2-Personal wifi network but after 1-2min starts to drop network packages, hence, I cannot browse any page (not even the router page 192.168.1.1) even though I still have a valid IP and the wifi icon is shown on my top screen.

 

I pinged the phone from my router diagnostics page and while I can browse the web with the iPhone5, I can see no packages lost. However after 1-2min the iPhone5 cannot open any websites while still connected to the wifi, it starts to show network packages lost.

 

A workaround that I found was to create a "Guest" network (which is not WPA2-Personal) or even WEP. There are no issues when connecting to these alternate networks.

 

Can anyone out there confirm this issue?? Is it software or hardware related?? It seems to me there are issues with WPA2-Personal (WPA2/AES)

 

Thanks in advance,

C

iPhone 5, iOS 6

Posted on Sep 23, 2012 6:50 AM

by C4RLOCO,Solvedanswer
C4RLOCO C4RLOCO
Level 1 (49 points)
Apple Watch
A:

Ok Folks! UPS just dropped off my new replacement iPhone5 and I have an update for you: The new replacement works BEAUTIFUL with my WPA2 network and I did not change a thing. I got the new phone, restored my backup and I was able to connect and hold the Wifi connection.

 

 

P.S: My only complaint now is that the new phone came with some scuffs

 

Regards,

C4RLOCO

Durham, NC USA

 

<Edited by Host>

Posted on May 3, 2013 9:45 AM

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Q: iPhone5 issues with WPA2/AES Wifi

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  • by jts77,

    jts77 jts77 Sep 23, 2012 5:33 PM in response to C4RLOCO
    Level 1 (0 points)
    Sep 23, 2012 5:33 PM in response to C4RLOCO

    Mine was replaced today at the apple store, no problems with the switch out.  They hadn't heard of anyone having this issue as of yet though.  Checked on my production date and location, same place

     

    Factory: DN (China, Chengdu - Foxconn)

    Production year: 2012

    Production week: 33 (August)

     

    I had the same issues with wifi as has been described with other users.  My iphone 4 had no connection issues.  I even videotaped the problem in case I had issues with the genius people but never even had to bring it out.  Just explained the issue, explained that it happened at home and at the ATT store on the way to the Apple store and he made the switch for me.

     

    Good suggestion to track the phones manufacturerer.

  • by mweholt,

    mweholt mweholt Sep 23, 2012 5:39 PM in response to C4RLOCO
    Level 1 (0 points)
    Sep 23, 2012 5:39 PM in response to C4RLOCO

    My phone's serial number starts with C3 which shows as China, but no other factory information available from that link above.

  • by Katiki1955,

    Katiki1955 Katiki1955 Sep 23, 2012 5:41 PM in response to C4RLOCO
    Level 1 (0 points)
    Sep 23, 2012 5:41 PM in response to C4RLOCO

    DN also... in fact my second DN in two days! Returned 1st Iphone and changed from Virgin to Fido. Got back home and same problem... Apple tech told me to change it... again!

  • by Markiie,

    Markiie Markiie Sep 23, 2012 6:07 PM in response to C4RLOCO
    Level 1 (0 points)
    Sep 23, 2012 6:07 PM in response to C4RLOCO

    Mine was built that week too.

  • by GregM1,

    GregM1 GregM1 Sep 23, 2012 6:36 PM in response to C4RLOCO
    Level 1 (0 points)
    Sep 23, 2012 6:36 PM in response to C4RLOCO

    I think that it could be too early to say if there's anything more than a circumstantial correlation, but for what it's worth here are my iPhone5's production details:

     

    Name: iPhone 5 (GSM model: AT&T and Canada)

    ModelCode: iphone_5

    Model Number: MD644

    Group1: iPhone

    Group2:

    Generation: 7

    Model introduced: 2012

    Production year: 2012

    Production week: 33  (August)

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: Black

    Capacity: 64GB

    Factory: DN (China, Chengdu - Foxconn)

  • by opmisk,

    opmisk opmisk Sep 23, 2012 6:39 PM in response to GregM1
    Level 1 (0 points)
    iPhone
    Sep 23, 2012 6:39 PM in response to GregM1

    Just swapped mine out. The replacement is from DN and Week 37. It's working perfectly so far.

  • by don_va,

    don_va don_va Sep 23, 2012 7:00 PM in response to C4RLOCO
    Level 1 (0 points)
    Sep 23, 2012 7:00 PM in response to C4RLOCO

    Hello C4RLOCO,

     

    Sorry you are having issues with connecting via wifi.  I have the Linksys E2500 router as well.  Guess what?  I had issues connecting via WPA2 Personal.  I switched the router to WPA with TKIP encryption and it worked flawlessly.  The issue is keeping a sustained connection with WPA2 /AES as we have discovered.

     

    Today, I went to the Apple Store and told them about the issues I was having, which was connecting to routers that are WPA2/AES.  The guy understood basic networking, so this was helpful.  I told him my problem sounds like several who have already posted on the Apple Forums.  He quickly found several discussions relating to WPA2/AES issues and agreed I must have a bad phone if I am having problems keeping a solid connection.  They replaced my iPhone 5 (32gb) without any hassels.  Now, it wasn't until I got home that I could test device because they did not have a WPA2/AES setup in the Apple store.  Fortunately, my new phone has no issues connecting to WPA 2/AES at all, so the riddle has been solved and I am happy now.

     

    Does anybody know if this is hardware or software related?  I believe a bad batch of phones must have been released before Apple could correct.


    Thanks and hope this helps!

  • by jimbocook,

    jimbocook jimbocook Sep 23, 2012 7:18 PM in response to C4RLOCO
    Level 1 (0 points)
    Sep 23, 2012 7:18 PM in response to C4RLOCO

    Name: iPhone 5

    ModelCode: iphone_5

    Model Number: MD655

    Group1: iPhone

    Group2:

    Generation: 7

    Model introduced: 2012

    Production year: 2012

    Production week: 37 (September)

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: White

    Capacity: 16GB

    Factory: C3 (China)

  • by turin55,

    turin55 turin55 Sep 23, 2012 7:31 PM in response to jimbocook
    Level 1 (0 points)
    Sep 23, 2012 7:31 PM in response to jimbocook

    iPhone with general reception problems - might be an antenna bug

     

    Name: iPhone 5

    ModelCode: iphone_5

    Group1: iPhone

    Group2:

    Generation: 7

    Model introduced: 2012

    Production year: 2012

    Production week: 36 (September)

    Family name: Become a pro user to see this information. (sorry)

    Screen size: 4 inch

    Screen resolution: 1136x640 pixels

    Colour: 64GB

    Capacity: White

    Factory: C3 (China)

  • by Psychor,

    Psychor Psychor Sep 23, 2012 9:21 PM in response to C4RLOCO
    Level 1 (0 points)
    Sep 23, 2012 9:21 PM in response to C4RLOCO

    I use a Cisco 1142N AP in my house. Switching from "AES CCM" to "AES CCM + TKIP" helped. Give it a shot.

  • by AndrewCapon,

    AndrewCapon AndrewCapon Sep 24, 2012 4:11 AM in response to C4RLOCO
    Level 1 (30 points)
    Sep 24, 2012 4:11 AM in response to C4RLOCO

    Spoke to support and they are replacing it.

     

    They tried to charge me £29 for a courier charge but I told them I wasn't happy with that so they put me through to sales and the guy there arranged it without the charge!

  • by hudder,

    hudder hudder Sep 24, 2012 4:18 AM in response to C4RLOCO
    Level 1 (0 points)
    Sep 24, 2012 4:18 AM in response to C4RLOCO

    Currently in store to get replacement, will let you know how I get on.

  • by YongRa,

    YongRa YongRa Sep 24, 2012 6:40 AM in response to C4RLOCO
    Level 1 (0 points)
    Sep 24, 2012 6:40 AM in response to C4RLOCO

    I have enterprise network setup and my boss' iPhone 4S upgraded to ISO6 works find. I see many people have AES as the encryption type. Try using it just the TKIP. I have access point setup as that and I does not seem to have problem.

  • by turin55,

    turin55 turin55 Sep 24, 2012 7:28 AM in response to turin55
    Level 1 (0 points)
    Sep 24, 2012 7:28 AM in response to turin55

    changed my phone with flacky wifi at an Apple Store for a new device - no wifi problems with the new one

  • by C4RLOCO,

    C4RLOCO C4RLOCO Sep 24, 2012 8:03 AM in response to C4RLOCO
    Level 1 (49 points)
    Apple Watch
    Sep 24, 2012 8:03 AM in response to C4RLOCO

    Folks,

    CNET is covering our issue! Kudos to the first Tech News site that is helping us raise awareness to Apple about this issue.

     

    Here is the article!

    http://news.cnet.com/8301-13579_3-57518644-37/some-users-reporting-wi-fi-issues- with-iphone-5/

     

    And yes! that is me referrenced in the article as well

     

    Hopefully we will see the light at the end of the tunnel!

     

    C4RLOCO

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